Romans - Caversham Reviews 

72
TrustScore 5 out of 5

4.8

13 Bridge Street, RG4 8AA Caversham, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had. We have been with romans since September last year, they have alw... See more

Company replied

Rated 4 out of 5 stars

Incredibly professional, very quick to respond to any queries and offered very helpful advice when asked for. Confusions were cleared up very quickly as well. Very dependable.

Rated 5 out of 5 stars

I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredib... See more

Company replied

Rated 2 out of 5 stars

Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification. Communi... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Caversham

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 13 Bridge Street, RG4 8AA, Caversham, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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1-star

No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(72)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience…

I had a fantastic experience with Romans Estate Agency in Caversham during a recent property viewing. A special shout-out to Ayse Yerlikaya, who provided exceptional service and valuable insight into the property. Her professionalism, knowledge, and friendly approach made the entire process smooth and enjoyable. I highly recommend Romans and Ayse for anyone looking for a great experience in property viewings.

October 3, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Dear Fonseca

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Absolutely fantastic service from the…

Absolutely fantastic service from the start - great communication, even when I got lost finding the property- can highly recommend, excellent professional service

September 5, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Dear Daniel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service from Chloe Chivakro

Great service from Chloe, she is very helpful, she provides timely and needed assistance and guidance.

August 1, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Dear Customer 2

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service from Chloe Chikaviro

Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed

May 10, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service.
Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

April 16, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Dear Xu Zhao

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience & staff in Caversham

Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

March 4, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Dear Carla Mccree

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Highly recommended!

Had a very attentive adviser, Chloe, who made sure we knew at all times what steps to take and what next to expect. She did this in a very professional and at the same time friendly manner. The entire process from viewing the property through signing the contract was very smooth and pleasant. Highly recommended!

April 2, 2024
Unprompted review
Romans  - Caversham logo

Reply from Romans - Caversham

Dear Jd Pszyk

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 2 out of 5 stars

Communications and contract management was poor

Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.
Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!
I’d highly recommend renting through Romans and will always choose them where possible.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

I am new here in the UK

I am new here in the UK, Anais Payne from Romans is very helpful and has answered all my questions with patience. I would recommend Romans to anyone moving to the UK for the first time for their seamless and all-digital process and experience. Thanks again

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service..

The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.
Very professional, caring and supportive.
Always use this company for a service that will not be surpassed.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy seller

Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great letting agent

Great letting agent through out, sadly had to leave because our rental has persistent pest issue that the landlord seems no very keen to fix the root cause. But Romans caversham office has been very professional with our case, we finally moved out prior to our contract ends. Chloe and Anais from the letting team are brilliant. They are kind and responsive. We would love to rent again with Romans Caversham in the future.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Very helpful from start to finish.

Anais was always available for questions and took care of everything after the initial meeting.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

We viewed a property that we loved in Caversham, unfortunately the offer didn’t go through but luckily Chloe was very quick to send us properties that were even more suited to what we were looking for. When viewing properties, she had our best interests in mind. When we found another property we loved, she supported us in the application process and has been supporting us promptly with the next steps. Thank you Chloe @ Romans Caversham!

October 21, 2023
Unprompted review
Rated 4 out of 5 stars

Incredibly professional

Incredibly professional, very quick to respond to any queries and offered very helpful advice when asked for. Confusions were cleared up very quickly as well. Very dependable.

October 18, 2023
Unprompted review

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