Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had. We have been with romans since September last year, they have alw... See more
Company replied
13 Bridge Street, RG4 8AA Caversham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had. We have been with romans since September last year, they have alw... See more
Company replied
Incredibly professional, very quick to respond to any queries and offered very helpful advice when asked for. Confusions were cleared up very quickly as well. Very dependable.
I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredib... See more
Company replied
Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification. Communi... See more
Written by the company
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Written by the company

No matter your property goals, we work tirelessly to achieve them
13 Bridge Street, RG4 8AA, Caversham, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a fantastic experience with Romans Estate Agency in Caversham during a recent property viewing. A special shout-out to Ayse Yerlikaya, who provided exceptional service and valuable insight into the property. Her professionalism, knowledge, and friendly approach made the entire process smooth and enjoyable. I highly recommend Romans and Ayse for anyone looking for a great experience in property viewings.

Reply from Romans - Caversham
Absolutely fantastic service from the start - great communication, even when I got lost finding the property- can highly recommend, excellent professional service

Reply from Romans - Caversham
Great service from Chloe, she is very helpful, she provides timely and needed assistance and guidance.

Reply from Romans - Caversham
Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed

Reply from Romans - Caversham
I am a first time tenant who didn't have much experience for renting property especially residency membership service.
Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Reply from Romans - Caversham
Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

Reply from Romans - Caversham
Had a very attentive adviser, Chloe, who made sure we knew at all times what steps to take and what next to expect. She did this in a very professional and at the same time friendly manner. The entire process from viewing the property through signing the contract was very smooth and pleasant. Highly recommended!

Reply from Romans - Caversham
Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.
Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)
Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!
I’d highly recommend renting through Romans and will always choose them where possible.
Chloe Chicaviro has been very helpful and would definitely use Romans again after my experience!
I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again
I am new here in the UK, Anais Payne from Romans is very helpful and has answered all my questions with patience. I would recommend Romans to anyone moving to the UK for the first time for their seamless and all-digital process and experience. Thanks again
The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.
Very professional, caring and supportive.
Always use this company for a service that will not be surpassed.
Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.
Great letting agent through out, sadly had to leave because our rental has persistent pest issue that the landlord seems no very keen to fix the root cause. But Romans caversham office has been very professional with our case, we finally moved out prior to our contract ends. Chloe and Anais from the letting team are brilliant. They are kind and responsive. We would love to rent again with Romans Caversham in the future.
Very helpful from start to finish.
Anais was always available for questions and took care of everything after the initial meeting.
We viewed a property that we loved in Caversham, unfortunately the offer didn’t go through but luckily Chloe was very quick to send us properties that were even more suited to what we were looking for. When viewing properties, she had our best interests in mind. When we found another property we loved, she supported us in the application process and has been supporting us promptly with the next steps. Thank you Chloe @ Romans Caversham!
Incredibly professional, very quick to respond to any queries and offered very helpful advice when asked for. Confusions were cleared up very quickly as well. Very dependable.
Very satisfied with Romans lettings.
Chloe is dealing with some stuff in my contract and she's been great and always Got a quick response from her.
Highly recommended.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.