Rook Matthews Sayer Reviews 

All staff are very friendly and helpful and was a smooth and quick service. I’d like to recommend Michael Storey - he was very informative, straightforward and understanding

Bedlington branch
Friendly and helpful team
Good communication
Sale came from second viewer
Would highly recommend

Claire and Ellie at west Denton were very helpful throughout the process and answered all our questions and concerns when we were chasing.

My partner and I bought out first home with the help of Alistair. He was super patient, filled us with confidence and explained everything clearly. Alistair made the process super simple and reassured us throughout the process!

As a first-time buyer, I honestly couldn’t have asked for a better experience with Rook Matthew Sayer. They helped me through everything from start to finish, explaining each step clearly and making the whole process completely stress-free.

A special thanks to Neil Walton, who was absolutely brilliant throughout always helpful, approachable, and genuinely nice to deal with. Nothing ever felt like too much trouble, which really put my mind at ease.

I’d highly recommend Rook Matthew Sayer to anyone, especially first-time buyers looking for friendly, professional support.

We are first time buyers, so didn’t really know what to expect, but our mortgage advisor Michael Storey was really helpful and good at helping us understand how things work in the process of buying a property.

Michael assisted us throughout the entire offer and mortgage application process at the end of last year (2025), as First-Time Buyers.
Thanks to his clear and comprehensive advice we were able to digest all the different sources of information, and secure a favorable mortgage for the family home of our dreams.
I would recommend Michael as mortgage advisor to any prospective FTBs (or otherwise) in the North East.

I bought my first home using RMS and Alistair at the Ashington branch. He explained everything clearly which was reassuring as a first time buyer, was quick to respond to any queries and kept in contact during the whole process.
Alistair made the process super simple and helped me find the best mortgage product for myself.

Recently bought a property and Alistair was extremely helpful. He went above and beyond. I will always recommend Alistair and will definitely use his great services in the future. 5 stars.

I would like to thank Claire Matthews, Stephanie Jackson and all the fantastic team at Bedlington Branch for their guidance and professionalism in selling my late father and stepmums house.
Throughout the process I was kept fully up to date and they went above and beyond to support me during a difficult time.
I would not hesitate to recommend the Bedlington team and once again would just like to say Thank You.

We recently sold a property through Rook Matthews Sayer and the whole team in the Gosforth office were brilliant.
Whoever you called was able to give an update on how the sale was progressing and they also kept chasing everyone to try and ensure that the sale progressed as quickly as possible.
I would recommend without hesitation.

Moving is stressful at the best of times so having an estate agents with your best interests at heart and who really do look after you is critical.

Fortunately, the guys in the Gosforth branch of RMS really stepped up to the plate to help us. David came out and valued the property and was honest about our home and managed our expectations of what to expect. Ben took over and negotiated an amazing deal with our perspective buyers before finally the amazing duo of Eve and Natalie held my hand through the following stressful couple of months.

The team helped me through negotiations over different aspects of the house that needed sorting, as well keeping my blood pressure down when things got a bit tricky. They even chased my solicitor when they were letting us down.

Genuinely, the team at RMS were amazing throughout and I’m sure the sale would have taken longer with another estate agents.

Definitely recommend them.

Hexham branch have given us a first class service from valuation,viewings to completion. Very friendly, efficient and personable. We were updated on every viewing with prompt informative feedback.
Highly recommended.

Sian Harrison was outstanding, very supportive and knowledgeable. Thank you for everything you did. I hope RMS realise how lucky they are to have you.

Going from not knowing anything about purchasing a home, mortgages, and insurance to having the keys in my hand was a surreal experience. RMS made it incredibly easy as a first-time buyer. Would highly recommend!

Alistair Bowman and Rook Matthews Sayer are absolutely amazing, from start to finish. Good updates, they made it so seamless and I am very happy with them.

The team have been brilliant with the sale of my property. Helpful advice and always quick to follow up. I'm very happy with the service.

We bought our house through RMS about 9years ago with Wendy and used their financial advisor Alistair with help for our Mortgage and insurances. I cant praise them enough. Through the years Alistair has kept our remortgages and insurances up to date and the best deals he could get. This has meant we are now in a position to almost own our house and no longer require their services. Anyone wanting advice with their mortgages, life insurance etc I cant recommend Alistair at Astington RMS enough.

An excellent and friendly service from Alistair Bowman from start to finish. We were kept extremely well informed throughout the process. Thank you!

Alistair went above and beyond for myself and my partner in the process of arranging our mortgage for the new house. Explained a lot of options we had to choose from which I wasn’t actually aware was available to us which really made a difference. From start to finish we were always kept in the loop on any updates. Would fully recommend Alistair to anyone for mortgage advice. Thanks again.