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Room 77 Reviews 3,405

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TrustScore 4.5 out of 5

4.5

Travel & Vacation
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and courteous demeanor, making the booking process stress-free and efficient. Many people highlight the excellent customer service, noting the clear communication, quick responses, and personalized attention received. The service provided is frequently described as outstanding, with consumers appreciating the ease and effectiveness of their interactions. However, some customers also noted issues with pricing, with a few mentioning being charged more than expected or finding better rates elsewhere. A small number of people also felt that the company's affiliation with third-party booking was not always clearly disclosed, leading to unexpected additional charges.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Booking process

Clients share positive opinions on the booking process, with many praising representatives for their... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the respectful,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers report being overcharged, experiencing... See more

Based on these reviews

Rated 5 out of 5 stars

We are State of California workers going to Sacramento on our first trainings. We have only a finite amount of travel advance money to take with us which is for hotels and food and incidentals. Ms. Lo... See more

Rated 5 out of 5 stars

We are coming to Connersville for a wedding and desired a nice place to stay. When we called we received prompt and courteous attention for our needs and we are thankful for that.

Rated 5 out of 5 stars

He was very easy to understand. I always worry about how hard it might be to understand a representative when u call into a call center. He was pleasant to speak with as well.

Rated 5 out of 5 stars

I was treated in a very respectful and courteous manner. My issues were dealt with in an efficient and effective fashion and I was made to feel comfortable thru the entire process

Company details

  1. Travel & Vacation

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Joleen was nice

Joleen provided excellent customer service while booking my stay with Sleep Inn. She was friendly, patient, and attentive throughout the entire process. She made everything simple and stress-free, answered all my questions clearly, and ensured I got exactly what I needed. Her professionalism and positive attitude made the experience smooth and enjoyable. Great job, Joleen!

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Unhappy

I specifically asked if I was speaking directly to the Hilton and was informed I was. Also told him had a pet, so that was another surprise when we got to hotel. I was not happy.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I never know if I am talking to a real…

I never know if I am talking to a real person or a bot. I asked and Marianela assured me she was real. It is hurtful when people who assist with reservations don’t, won’t, or can’t pronounce South Dakota places correctly (Pierre is correctly pronounced PIER, Sioux is correctly pronounced SUE) How hard is that? I did inform her and she did try

April 15, 2026
Unprompted review

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