Room to Grow Reviews 

Placed an order for mattresses and was told I would take 2-4 weeks. After 5 weeks I contacted them and they said their warehouse was closed and they would reach out to customers on case by case basis!!!
Nothing happened for another 2 weeks so finally got in touch with the credit card company to get a refund.

FRAUD SITE! SCAM!

Wish I’d of read all these reviews before ordering…

Ordered over £1500 of loft bed and desk… emails saying out of stock delayed delivery… was chasing and chasing finally gave up and asked for a refund to which they said they have sent and blamed it on my bank. They did not send it! No refund, no bed!

Bank is now fighting the case.

Do not order from this company!!!

DON'T USE THIS COMPANY!

EXACT same ridiculous situation as others have posted. This is FRAUD and this unethical company needs to be shut down.

I have gotten my bank involved.

We also ordered a cabin bed for our son from in March and never received it. They kept sending us emails extending the delivery time finally we gave up waiting and cancelled the order but they NEVER ISSUED A REFUND AND WE ARE £900 OUT OF POCKET!
Communication with customer service before we cancelled the order was generally good but now they are ignoring all our emails.
After reading other reviews this is clearly a common story. DON'T LOSE YOUR MONEY, ORDER ELSEWHERE!!!

Do not buy from this company!

I ordered a bed for my 10 year old daughter in January with a documented delivery time of 6-8 weeks.
I have still not received the bed.
No reply to any of my emails or contact on social media.
I have requested a refund, but this too has been ignored.

DON'T USE THIS COMPANY! We ordered a cabin bed for our son from them last November and never received it. They kept sending us emails every 6-8 weeks extending the delivery time finally we gave up waiting and cancelled the order but they NEVER ISSUED A REFUND AND WE ARE £450 OUT OF POCKET!
Communication with customer service before we cancelled the order was generally good but now they are ignoring all our emails.
After reading other reviews this is clearly a common story. DON'T LOSE YOUR MONEY, ORDER ELSEWHERE!!!

Ordered item 7 weeks ago. Their site said and still says delivery in 2-4 weeks. I chased and they said their would be a delay but wouldn't tell me by how much. I have asked for a refund and chased it and no response and no refund.

I placed my order 19 weeks ago and have still not received my order, was told the courier warehouse was temporarily closed. I have been emailing daily since 5th and not had a response. Previous responses was identical emails none of my further queries answered. Definitely would not use this company and will definitely be looking into further advice on how to get my money back

Please reply to my email on my new order - I can see from the reviews that someone has replied to a review. Yet I sent an email 5 hours ago and also there is no where to leave a message as the mail box is full.

As with everyone else, I have not received my order after waiting 10 weeks. There was no correspondence from the merchant until I chased them. They then told their warehouse had closed down and that they would try to sort the delivery within "the next few weeks". I cancelled the order and asked for a refund. Unsurprisingly, I had no further contact from them.

Rather than wait for them to issue the refund, I went through the PayPal resolution centre and got the refund immediately. If you paid through PayPal (that includes by credit or debit card but through PayPal's payment management system), I would recommend doing the same.

If you are reading this and thinking about a purchase, all the below reviews are accurate. You will not receive what you order. Clearly this merchant is suffering horrific operational issues which it is keeping hidden from customers.

Like many others I was scammed by this company. Despite what they say you will not get a refund. They have no morals and don't care what your circumstances are. They are going into liquidation and will keep letting customers place orders till the process is complete. As much as this should be illegal there is a loop hole in the law that allows them to keep selling/ stealing from customers. I got a refund from my bank who were fully aware of these scam artists. I also reported to trading standards through the Citizens Advice Bureau. If anyone wants to take this further please let me know as I would love to see these scum bags be taken down!!!

Please can someone set up a Facebook group for all those involved with this scam, so we can get this sorted and stop other people from falling into this trap.

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user experiences in these reviews) and offered me cancellation for full refund. Which I did. 30 days on and still no sign of refund although many dismissive and placatory emails. I have now raised a dispute through Mastercard, cannot deal with these fraudsters any longer. Sad, as I ordered through them a few years back and had positive experience.

I placed an order back in November 2024, I was informed there was a back order which I accepted. However since the communication has been sparse and usually forced through threats of small claims court or similar. It is now 7 months later with no bed and over 14 days since I requested my refund and yet to receive my money. I have little faith I'll get it back and be forced down the route of small claims.
Update: they say below they have tried to make contact, which is not true a I haven't received anything from then
Update 25/07: I've had to file a small claims court case against them to try and recoup my money

Do not use this company! I will be contacting Trading Standards on Monday as they have stolen my money… no product, no refund, no telephone number to contact them. What a sham of a company. I urge people not to spend any of your hard earned cash with them.

This is a scam, do not order from here. You notice that they have more negative reviews than positive, and the positive reviews comment on 'easy to use website' which is repetitive a line throughout the positive comments. Also they are now commenting on the negative reviews apparently saying that they will contact you - they leave these comments for effect, they do not come back to you. This is a scam please do not purchase form here. Go to their Instagram account, you cant leave comments on pictures etc - give it a try. Says everything, so disgusting.
Even the phone number and address on this trust pilot site is fake - try the contact number. It's not a number.
How can you steal form people looking to purchase for children. Vile

I had a very negative experience with Room to Grow. I cancelled my order due to an unreasonably long delivery lead time and was assured that my refund would be processed within 14 working days.

It’s now been over a month and I still haven’t received my money back. I’ve sent multiple emails chasing this up, but most have been completely ignored. The lack of communication and customer care is extremely frustrating.

I do not recommend this company. I’m now having to contact my bank to explore other ways of recovering the money they owe me. Very disappointed.
DO NOT ORDER FROM HERE.

I didn't recievd refund neither the items I bought its been 2 months since my order

The company after many Manby email , replied men1 email saying it would be refund within 14 days, the 14 days also has passed and no refund neither they reply my message. The only think I can do now is bring the government to they attention as there are so many reviews here saying they have been scammed , they might so something?

Same as all the other negative reviews (the positive must be fake). Ordered bed months ago, given long lead time, told it was in production, chased and chased, offered a refund which has not materialised weeks later. Hopefully you read these reviews before you placed an order and given these scammers your money.

Scammers and avoid!!

Placed order in February 2025.

Come end of April no item or delivery date could be confirmed.

I cancelled my order.

A refund, I was told, would be made within 2 weeks.

It’s now nearly a month and no refund has been made.

We ordered our mattress in February on a 4 week lead time. By the end of April we still had not received our mattress has no update on delivery timeframes. We asked for a refurb as agreed with Room to Grow but are still waiting for this refund. DO NOT ORDER FROM THIS WEBSITE.