First time ordering plants from roots, very pleased with the quality of plants, arrived in good condition. Superb customer services ,excellent communication from Jo at roots.
Quality: 5
Value for money: 5
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Product details
Brand: Roots Plants
Deep Indigo blue flowers all summer
Flowers from July to September
Compact dwarf variety ideal for pots and windowboxes
Very drought and heat tolerant
A highly fragrant variety of English Lavender
Can be used as edging for pathways
RHS Plants for Pollinators certified
MPN: PB0404
All reviews
Again this was a replacement plant for a previous delivered badly damaged lavender. This one was in very poor condition on arrival and has since died.
Quality: 1
Value for money: 1
Reply from Roots Plants
Hello, Thank you for taking the time to leave your feedback. We’re very sorry to hear that your replacement lavender arrived in poor condition and unfortunately did not survive.
We understand how disappointing this must be, especially after your previous experience with the original plant. This is not the standard of service or quality we aim to provide, and we apologise for the inconvenience caused.
We appreciate you bringing this to our attention and will use your feedback to help us continue improving our plants and service.
Thank you again for sharing your experience.
Many thanks,
Sophie
It was badly damaged and has since died
Quality: 1
Value for money: 1
Reply from Roots Plants
Hello, Thank you for your review, and I’m very sorry to hear that your Lavender ‘Blue Spear’ arrived badly damaged and has since died.
We have looked into this further and can confirm we have processed a replacement for you. You will receive confirmation of this shortly with the delivery details.
We’re sorry for the inconvenience this has caused, and if there is anything else we can help with, please let us know.
Many thanks,
Sophie
Excellent quality and delivered as requested
Quality: 5
Value for money: 5
They are good and easy to plant
Quality: 4
Value for money: 3
Lovely healthy plant and of a nice size to make an impact
Quality: 5
Value for money: 5