Destroyed my hair beyond repair and…
Destroyed my hair beyond repair and blamed me for it. Prior to my appointment I had never bleached or coloured my hair. I asked for a brown colour to which she said she could do slightly darker as she didn't want to overbleach my hair. By the time my appointment had come to an end my hair was ginger. After approximately 2 weeks my hair was frazzled and awful. Prior to this I used to Regularly oil my hair, use minimal heat and wash with good haircare. Just for her to completely wreck in one sitting.
I went to another salon who asked me to message Rosa as she had ruined my hair and therefore should fix it for free. When I did this rosa blamed me and said this is what I asked for and then proceeded to convince me that I needed to tone it every 2 weeks. When I said this was all bs she asked to know the name of the hairstylist that had told me this. I refused as i know she is confrontational and arrogant and will happily attack another stylist for pointing out her mistake. It has been over a year and my hair is still recovering from what rosa did. She also charges waaaaay more than she's worth. She charged more to ruin my hair than the stylist who fixed it after showing them the same reference picture.