Reiterating everything that has been…
Reiterating everything that has been said previously, I wish I had done my research before booking for my sons birthday getaway 😪
We paid for a long weekend as a short getaway, arrived late Friday and the hottub was very cloudy with a tinge of green. My 5 year old, whos birthday it was, dipped in for 10 minutes that evening, he had showered before leaving the house, he doesn't use body creams or deodorant ect the next morning it had got worse (photos taken as proof)
Called the owner, who by all means was supposed to be round every morning by 8am as per the guest book, he hadn't been hence the call. He arrived around 4pm, it took 3 attempts to make contact and he eventually returned my call. He arrived, added more water, no test was done and no chlorine added.
We did all use it Saturday evening for an hour I'd say, no the little ones didn't shower but we did as been out all day, the next morning it was absolutely foul. Again I called as no early morning visit, he didn't test or add chlorine so needless to say we didn't use either the Sunday or Monday.
Hoseasons have fobbed me off saying they are just the agent. The owner has told them I didn't complain even though he admitted I called him on numerous occasions and this leaves me with no other avenue apart from legal action which Im seriously considering.
This is not a luxury accommodation, the bathrooms stink, the mattresses and full of springs sticking out, the outside furniture is old and tired and as for the owner he has absolutely no people skills at all.
I'd avoid like the plague, could have gone to a holiday park for less, got more of a service and premium accommodation.
Learnt my lesson the hard way, always do your research
June 14, 2024
Unprompted review