Ross Simons Reviews 2,004

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the fast shipping and the ease of ordering from the website, noting that orders arrive quickly and are well-packaged. Many people appreciate the wide selection of items, the reasonable prices, and the overall value, often finding the jewelry to be of fine quality and craftsmanship. However, some people were dissatisfied with the product quality, mentioning issues like clasps breaking, stones falling out, or items tarnishing. A few other people also felt that the actual size and appearance of some jewelry did not match the online photos, leading to disappointment with the received items.

What people talk about most

Product

Consumers find product quality to be a significant concern. Many reviewers report issues such as jewelry... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, citing issues like... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and prompt... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering online and the... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices reasonable and affordable,... See more

Based on these reviews

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 5 out of 5 stars

I really appreciate the selection of items to choose from, the prices, and the sales. Example: Of course I would like to buy diamonds, but there are some very nice pieces in white topaz or CZ that a... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful design

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell off without me noticing it and was lost. I remember putting it on just before I left my house, then suddenly realizing it was gone a couple of hours later, during which time I was working in the festival park and retracing my steps yielded no happy results. So, I loved the ring while I had it but now it is gone. I am sad.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

I have been ordering from Ross Simons for all my grand children's baby cups, and they are lovely. My children love them, and ordering them has been very easy for me.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I really love my new bracelet

I really love my new bracelet. It is dainty, just like my other bracelets. The color of the London Blue is amazing. It fits in with my other bracelets. The service was great, from ordering online to receiving it was only one week.

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Repair work.......Bought just a silver paper clip…

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to see if you could size it up just one link and was informed you did not do that. So I had to buy a clasp somewhere else and put in on myself. Really wasn't asking too much and willing to pay.

October 4, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your experience—we truly appreciate your feedback. We're always willing to work with customers on special requests whenever possible, but in some cases, the style or construction of a piece limits our ability to make modifications. Your input helps us continue improving both our designs and services.

Rated 5 out of 5 stars

Great staff

Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs & exchange rate was a little more than I bargained for. But you still deserve the 5 stars.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

It wasn't the same as in the picture

It wasn't the same as in the picture. The necklace doesn't look gold. I'm returning/exchanging this item for another item.

October 1, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We regret to learn the necklace didn’t meet your expectations. We do our best to depict each piece of jewelry as accurately as possible in our photos, including color and finish, but we understand that lighting and screen settings can sometimes affect how items appear. We appreciate you taking the time to return or exchange it, and we hope your next selection is a perfect match.

Rated 1 out of 5 stars

Disappointing

It is nothing like the picture and looks like an inexpensive nothing and is very disappointing.

October 1, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We regret to learn that the piece didn’t meet your expectations. If you haven’t already, you’re welcome to return the item within 30 days for a refund or exchange. We want you to feel confident and satisfied with every purchase.

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