Ross Simons Reviews 2,004

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the fast shipping and the ease of ordering from the website, noting that orders arrive quickly and are well-packaged. Many people appreciate the wide selection of items, the reasonable prices, and the overall value, often finding the jewelry to be of fine quality and craftsmanship. However, some people were dissatisfied with the product quality, mentioning issues like clasps breaking, stones falling out, or items tarnishing. A few other people also felt that the actual size and appearance of some jewelry did not match the online photos, leading to disappointment with the received items.

What people talk about most

Product

Consumers find product quality to be a significant concern. Many reviewers report issues such as jewelry... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, citing issues like... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and prompt... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering online and the... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices reasonable and affordable,... See more

Based on these reviews

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 5 out of 5 stars

I really appreciate the selection of items to choose from, the prices, and the sales. Example: Of course I would like to buy diamonds, but there are some very nice pieces in white topaz or CZ that a... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I received my order timely

I received my order timely. Disappointed in the size. Very tiny. Thought it was bigger.

September 9, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your experience—we’re glad to hear your order arrived on time, though we’re sorry the size didn’t meet your expectations. We do include detailed product dimensions and a photo shown to scale on a model to help give a clearer sense of size, but we understand it can still be hard to visualize until you have it in hand. You may return anything within 30-days of purchase if you are not 100% satisfied with your piece.

Rated 5 out of 5 stars

Delicate and modern

I got these for myself because i've had a hard time wearing anything other than gold earrings. The design is modern and delicate. They dangle and catch the light well. The only complaint is that the backing (stud style) is a little tough to put on and off, but it makes the earrings VERY secure so they don't fall out of my ear.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Tree of life

I liked their selections available and decided on something reflective of who I am. Ordering was easy and three selections for speed delivery was available. I received my lovely ring well packaged and am enjoying it.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent jewelry resource

Every item I have ordered has been great quality. Boxed. And I’ve really been happy with my purchases. Bought a number of gifts. Things for myself. Silver, gold, pearl.

September 1, 2025
Unprompted review
Rated 3 out of 5 stars

The earrings were much smaller than I…

The earrings were much smaller than I expected. I thought your jewelry would have more presence and character. I like the style design, just too small.

August 25, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your thoughtful feedback—we’re glad to hear you liked the style and design, but we’re sorry the size didn’t meet your expectations. To help customers gauge scale, we include product dimensions in the description and show each piece, to scale, worn on a model. That said, we know it’s not always easy to visualize size online, and your input helps us improve how we present our collections.

Rated 1 out of 5 stars

POOR QUALITY JEWELRY

Jewelry is cheap, breaks easily and is way way over priced!
I would never ever recommend them to anyone! They portray beautiful beautiful jewelry in their catalogs, but I've had nothing but problem after problem after receiving my items! From issues with the clasps, to stones falling out and tarnishing which was advertised as in my case as Sterling Silver!

June 30, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We're truly sorry to hear about your experience. At Ross-Simons, we've been a trusted jeweler for over 70 years, and we take pride in the quality and craftsmanship of every piece we offer. We stand by all of our products and are committed to working with our customers to make things right. If you've encountered any issues, our customer care team is here to help resolve them promptly and ensure your satisfaction. Your trust means everything to us.

Rated 4 out of 5 stars

The item was as described

The item was as described. I really like my earrings. The only complaint I have is they are hollow. I was expecting them to have a bit more weight. Ordering was easy, it arrived in a timely manner. Overall, I was very pleased!

August 29, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you so much for sharing your experience! We're thrilled to hear that you really like your earrings and that the ordering process was smooth and timely—that’s exactly the kind of experience we aim to deliver. We understand your feedback about the earrings being hollow. Many designs are crafted that way to ensure comfort, wearability and affordability, but we know that some customers prefer a more substantial feel. Your input is incredibly valuable, and we’ll absolutely take it into account as we continue to refine our collections.

Rated 1 out of 5 stars

Disgusted

I just tore apart your catalog and dumped it in the trash after seeing page after page with Christian crosses or all sort, and Christmas decorations, but NOT ONE STAR OF DAVID, a beloved symbol for those of the Jewish faith.
Surely you know that Jewish people love and appreciate fine jewelry, certainly as much as those of the Christian and other faiths.
So the exclusion of Stars of David or other Jewish-related jewelry can only be intentional.
In this time of rising anti-Semitism, it is disgusting to see Ross & Simons exhibiting such discrimination.
By the way, my grandparents -- both Jewish -- proudly carried the name of Simons, as did their ancestors. They would be appalled to see a company like yours carries their name.
I have requested you take me off your mailing list and be assured I am utterly disgusted with your company.

September 3, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your very candid feedback. We’re truly sorry that the catalog didn’t reflect the diversity you were hoping to see. Our company is very proud of its Jewish roots and works toward being as inclusive as we can be. Unfortunately, our catalogs have limited space for the 18,000 skus we carry, including Star of David jewelry, which is offered on our website by clicking this link: https://rsssmns.com/45WLNwd. We’re always working to make sure our collections reflect the values and traditions of all our customers, and we regret that this particular catalog may have missed the mark. We will be sure to share your feedback with our merchandising and marketing teams and hope that you will consider visiting our website for a much wider variety of items.

Rated 3 out of 5 stars

Beautiful shell charm

Its a beautiful shell charm. I really like it. For an 18Kt gold plating I found it a bit dull, feels more like 14kt. Also, the garnet stones are very light in color, the red does not stand out. So I would say looks different from online pictures. Still very pretty nonetheless and I purchased it during a sale so I will keep it.

August 20, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your thoughtful feedback. It’s wonderful to hear that you appreciate the charm’s overall design and aesthetic. While the shell motif and craftsmanship seem to have met your expectations, we understand your concerns regarding the gold plating and garnet stones. While we try to photograph all of our pieces as accurately as possible, we understand that screen resolutions and the lighting it is exposed to can vary, making the piece look slightly different in person. We’re glad the piece still holds appeal for you and that the promotional pricing made it a worthwhile purchase.

Rated 3 out of 5 stars

I had to search for my delivery using…

I had to search for my delivery using the tracking number with our USPS mail lady.
She called the local post master to use GPS with the tracking number on my order.
The mail lady was able, with a GPS locating delivery
Site, to retrieve my Ross Simon package.
It was located about three to four houses down our street sitting on a front porch for two days.
I was very upset as this was an expensive purchase for me.
It took two days of working with USPS to finally locate my purchase.
Please consider using UPS or FedEx for Ross Simon deliveries.
USPS is not always reliable.

August 21, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for taking the time to share your experience—your persistence in working with your local USPS team to recover the package is commendable, and we’re relieved it was ultimately retrieved. We typically find USPS to be a reliable carrier, and we regret your experience. We truly appreciate your patience and hope your next experience is smooth and worry-free.

Rated 5 out of 5 stars

Ordering was very easy

Ordering was very easy. The website is user friendly which makes purchasing very simple. My piece of jewelry actually arrived 3 days early!
Thank you!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

So unique and special!

This is a beautiful piece of jewelry, and I am so pleased to own it being of Italian ancestry. My grandmother, who was born in Italy, owned a coveted piece of jewelry called the Lion of Venice which was similar to the 500 Lire Coin in that it was two-toned silver and gold and flipped over. My older sister inherited it after my mother's death, so I am thrilled to have this in my possession. Even more special, there was a small scratch on the woman's face and when I called Customer Service, they said they would replace it at no charge immediately. Terrific Customer Service!

August 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look