I bought the Rossignol Staci Pearly woman’s ski jacket January 2025 and it did not even last one season before it started to rip. The stitching on the front is coming apart. Rossignol does not stand... See more
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See what reviewers are saying
Kept in touch with progress of the order , so I was always aware of how the order was progressing
Made three orders altogether. Returned items twice. One wasn’t the right choice, the other - the right size. Both returns went smoothly. Orders were also executed in a timely manner. Site experience w... See more
As always Rossignol products never disappoint. Top quality, fine design. The order placed was delivered relatively fast, the product was packed with care and the parcel itself was solid enough to tac... See more
Company details
- Winter sport Store
- Activewear Store
- Clothing Store
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Winterwear Store
Written by the company
Rossignol was born in the French Alps in 1907. Icon of the past, symbol of the present; Rossignol, inspired by our roots and our exceptional historical heritage, builds the future every day.
Contact info
Rue Louis Barran 98, 38430, Saint-Jean-de-Moirans, France
- https://www.rossignol.com/contactus
- www.rossignol.com
4.0
Great
702 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Made three orders altogether
Made three orders altogether. Returned items twice. One wasn’t the right choice, the other - the right size. Both returns went smoothly. Orders were also executed in a timely manner. Site experience was also smooth and responsive. Interface, for me, was cery user friendly.
January 21, 2025
Excellent service
No complaints, very quick service. Even after a return (ordered wrong colour), refund was arranged within a few hours after delivery @rossignol. Excellent service!
December 22, 2024
Every thing are perfect the clothes for…
Every thing are perfect the clothes for me for my wife and for my daughter we have travel in europe freoburg colmar strasburg theese days with rain wind and low temperatures all of us we are happy with these clothes thanks ROSSIGNOL if you want photos tell me
December 21, 2024
First order
The time of delivery was relatively quick.
As I didn't notice that there is a discount for the first order I contacted customer service and Rossignol approved me a discount after the payment.
November 22, 2024
Bought for a present so cannot rate the item
I gave five stars for efficiency in delivering. The item is a present for Christmas so I do not know what the recipient thinks of it as yet.
November 22, 2024
Always a pleasure to buy rossignol
Always a pleasure to buy rossignol . Easy website and great delivery.
November 20, 2024
All things was good and nice
November 20, 2024
What you see is what you get and fast
November 20, 2024
Fast & reliable 😀
November 21, 2024
Rossignol actually sent my order to the…
6Rossignol actually sent my order to the wrong random address across the country, the didn't believe me and realize finally from the tracking that they did. Had challenges getting a refund. Were out of stock for all 6 items. Refused to offer me any sort of discount of my next purchase, but did say that I "could buy a gift certificate on their website", and sent me a link, absolutely insulting. I sent this challenge to their new Head of Rosignol's E-Commerce to let him know how his Customer Service team is handling mistakes they made, by offering (former) customers a chance to buy a gift certificate. Not even the courtesy of a response. Looks like their lack of Customer Appreciation is starts from the top.
It is one thing that the lost the order. But they take no responsibility, and don't even offer a small gift certificate for another purchase. It is just a sorry we sent the order to the wrong place, we don't have any more too bad. Oh, and if you want you can buy a gift certificate from us. Absolute arrogance. That is not how customer service is done in North America, likely why the had to close all their stores in the US and Canada, their brand is losing relovance, and their clothes are being discountinued by the major retailers, they obviously don't get it.
November 12, 2024
Unprompted review
Reply from Rossignol
Dear Client, we are sorry to read your negative feedback. Unfortunately, as discussed, your order has been declared Lost, therefore, we do not manage to retrieve it. Reason why we decided to refund the totality of your order, as well as sending you a discount promo code to apologise for this unfortunate event.
We would have been happy to send you a replacement order but as your items were part of our Outlet collection, they are out of stock.
Could you please confirm that you have not received our replies? We can see that we replied to all your enquiries, our latest email is from Friday 22/11 at 1:41PM. You have also replied to our emails so we are afraid we do not understand the second part of your feedback.
We remain at your disposal for any additional question.
Thank you,
Kind regards.
Rossignol Team
Returned to the sender
You have shipped my webshop order from FRANCE to HUNGARY by mistake with totally unnecesarilly CUSTOM CLEARENCE papers!
For this reason the hungarian local custom authority couldn't handel the parcel properly and returned it to the sender!
October 24, 2024
Reply from Rossignol
Dear Mr. Tischler, we are sorry that your parcel is stuck at custom. We asked for more details and we will come back to you as soon as we know more. We confirm that your parcel is not returned to sender but it is still pending custom release.
We will do everything we can so you can have your order as soon as possible.
Thank you for your patience.
Rossignol Team
Very quick and reliable
Very quick and reliable
Excellent quality product exactly as described
October 24, 2024
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