Rossignol Reviews 702

Great Outfits, and Great Service!

I received a product not as described (a part was missing). I sent an email asking if they could send me the missing part; I received an answer three days later asking me to prove I had bought the product. After proving I had the product they told me that the sales service is closed for another 12 days and I would have to wait for that time for them to look at my case.

Terrible customer service and delivery. I am waiting for 3 weeks the delivery (23 days more precise) , Customer service are arrogant and tell all the time "we will contact you when we have info". No info, no delivery.... waisted money and time...
Avoid !!

After 2 days of trying to make the payment for the order on the website ( error all times), I manage to place the order and payment on August 1-st. Confirmation received, after 1 more day also tracking number - DHL. Estimated delivery date is August 9 ( 9 days for express shipping....)
On August 10, DHL call me and tell me that they were asked by the sender to return the package. I called to DHL and Rossignol, both confirmed me that , for unknown reasons, the package will return to Rossignol, as they requested.
Since then, no sign, no more infos. Called again to Rossignol and they keep telling me that will inform me if they find out what is happening ...
Now I am without money, without products !!

Edit : email received, they cancel the order for no reason, after I waited 12 days !!!

All good. Fast and no problems.

As always Rossignol products never disappoint. Top quality, fine design. The order placed was delivered relatively fast, the product was packed with care and the parcel itself was solid enough to tackle any challenges.
I'm very happy with the whole experience and will continue ordering Rossignol's products i a very near future.

Perfect fit very light and comfortable a bonus is that they where delivered before the scheduled delivery time

Nice pique-shirt but (as with all french manufacturers) a little small in sizing. Buy one size bigger than normal and you will be satisfied!

Everything as expected, no problems at all.

Fast and good service.
Has to make a devolution, picking at home was easy and refund was fast.

Utterly brilliant customer service related to a pair of ski boots long out of warranty. Cannot recommend them highly enough

Bought ski trousers and jacket for my son, quality felt great a looked fantastic together. After 10 days skiing the jacket came apart on a large section of seam. Disappointing for a jacket this expensive but these things happen so we hoped to get a replacement. Contacted Rossignol - process to inform them of a fault was pretty slow. Was eventually informed that I could have a refund but it is by bank transfer rather than onto my original payment method which seems very unusual. I had to send a photo confirming my bank details - also very strange. They have then said they will only process the refund once I send them a photo of the jacket cut into pieces!!! This seems utterly ridiculous! I actually wanted a replacement for what was a very expensive jacket so it was fit for purpose and have therefore ordered a new one. To have to destroy one that could be mended and given to charity seems absurd! It’s as if they think I am trying to trick them into letting me have two - What on earth would I want with two identical jackets?! Terribly wasteful customer service policy at a time when companies are supposed to be trying to be more environmentally aware.

These Rossignol BC X6 cross-country ski boots were purchased from OMC Gear/Amazon in Feb. 2018, and are warm and comfortable with the inner thinsulate liner- no blisters after use. However within a year and after ~10-15 backcountry/cross country ski trips (with no turns other then stem christies or step turns, and an occasional snowplow), I noticed both boots were delaminating in the front, with the boot starting to crack and the upper pulling away from the vibram sole. Have not seen this in 7 pair of telemark and cross country boots in use over the last ~45 years. These Rossignol boots are unfortunately poorly constructed; as a result I have stayed away from this brand when buying skis and poles (and boots in the future).

I love your products. Buying process is easy, shipping time is ok, returns easy.

Had a great experience buying products in France, and the goods themselves are lovely, however their after sales customer service is sadly lacking.

I spent £350 on a pair of boots and emailed customer service to ask what products I should use to protect the boots. The response was "please send us a copy of the receipt from the store where you purchased them", done, next reply from Rossignol Customer Service was "please contact the store where you purchased the boots". Why ask me to send a receipt if you are just going to tell me to contact the store anyway? This store is in France, I am in UK. Do I really want the faff of finding the phone number, calling the store, trying to make myself understood, no. Why would an International company not be able to supply me with the advice on the product I need - why would I need to waste my time contacting a store?

I decided to call the UK customer service number. Their message helpfully says "...Our lines are now closed, we are open from 9am to 6pm". I was calling at 5.15pm. Really helpful!

I believed their goods, and prices, put them into the "sport-luxury", but their customer service does not. Its a shame because like i said, the product is good. Based on my experience would i take a risk on purchasing more expensive items......no, I think it would be a huge headache if you needed customer support.

All very good! DHL delivery at the door.

Wasn’t sure about ordering from them as I couldn’t find many reviews on there products.
I decided to give it I go and everything was handled brilliantly.
Easy to order online, delivery was very quick and the product is fantastic!!!
Highly recommend x