Rotimatic Reviews 1,942

Very very poor service, machine stop working after few times and never work.
No one bother to help no one reply on whatsapp

Worst customer service and ethics the Rotimatic teamhas demonstrated to us. The machine works fine but as soon as there is an issue get ready to say goodbye to it.

We reached out regarding a technical issue and after waiting for 2 weeks for a technical assist call. After many email exchanges and back and forth with so many service agent still stucknin the same loop. The 24x7 service does not exist and responses are driven by their teams availability.

There are no follow ups or progress updates even when you request for the same. I am regretting buying the machine and investing money in it as there seems no way to fix it or replace it as the Rotimatic team is absolutely complacent and customer service or support is not their priority.Has been almost 2 months without any resolution.

Will not recommend it to anyone as a good product.

I purchased the Rotimatic Plus expecting a premium product with reliable support. What I received has been the complete opposite.

Shortly after purchase, the machine developed issues. I contacted support and was told to replace the unit immediately. I followed their instructions in good faith. Since then, there has been no response, no update, and no replacement.

I have sent multiple emails and messages. Not a single meaningful reply. No timeline. No ownership. Just silence.

This is unacceptable for a product in this price range. When a company asks a customer to take action, they must follow through. In this case, they have failed completely.

The most frustrating part is not just the faulty machine, it is the lack of communication. Delays can happen. But ignoring customers is not acceptable.

I am now left without a working machine and without any support. Based on this experience, I would not recommend the Rotimatic Plus to anyone. If after sales service matters to you, think twice before buying.

We used our Rotimatic for four years, and just before the warranty expired we reported an issue. Unfortunately, customer service didn’t resolve it, and once the warranty ran out a week later, they refused to address the problem any further.
We then decided to return the machine and purchase a remanufactured unit instead. Although remanufactured Rotimatics are clearly shown as available online, customer support repeatedly insisted that none were in stock and refused to acknowledge what we could see ourselves.
Now we’re stuck with a non‑functional machine and no clear way forward. The only way to contact them is through chat, and the support agents keep insisting that no remanufactured units exist. We genuinely wanted to continue using Rotimatic and would have been happy to buy another one, but what can we do when customer service won’t even allow us to purchase a replacement?

Most useless machine ever made on this planet. Horrible engineering. Not worth the money. Does bot work 9 out of 10 times and nakes horrible rotis

Very bad quality. Not working since day one. They promised to replace it, but no one is responding now. Waste of money

This is the most dreadful customer service I ever experienced.
Not only does the interlocutor keep changing but they keep the customer in an infernal loop as to not deal with the issue.

We purchased a rotimatic next after enquiring about the material trying to make sure no PFAS or PFAE were used, which the staff confirmed only to say the opposite later on after the purchase around the end of 2025.

We demanded to return the machine which they dragged passed the return policy to even reply to that query.
After a dreadfully long exchange, once we had a response, one of their staff finally agreed on making an exception for us to return the machine and get a refund.

We proceeded to return the machine as per their instructions, the machine is now at their facility. They confirmed it and confirmed a refund is being processed. Weeks later and after several enquiries about the refund status which was confirmed to being "processed: we still have NO REFUND and they DARE offering "an alternative" to get a new machine instead.

We insist on getting our refund as agreed upon weeks prior and then end up with automatic emails asking to fill up a stupid form and have yet again No refund to this day.....

It's been MONTHS and the situation remains unresolved.

So I will be blunt spare yourself a headache: avoid this company and their products like the plague!

Ordered in Feb 2026 , with 3-4 weeks shipping but still waiting, not received and the customer service is nightmare, if you connect in, live chat they will tell to email, and when i emailed they says for fast support connect in live chat. like they are playing soccer.
after paying $2k this kind of customer service , only our people can do like this.
I made a big mistake, not checked this websites review before ordering.

Useless product. This are the kind of products which put Indian products in bad light. How can you face so many problems within a week for a product you paid 2000 euros for?
Customer service is so bad that no one even responds? Have sent a message 2 days ago for hardware problem and no one is responding.

Nothing ss claimed. It works ok only on one setting. If you change anything else like increade thickness of roti or more oil then. peoblem starts like dough not formed.It gets stuck somewhere. It starts truuble shooting. Forget about trying different recioe. Sine I have bought 3 to 4 months, I am able to cook rotis just on one setting. Even speed of making rotis not as claimed. Clearly takes more time.overall feels waste of money.

Very poor customer service response. You will have wait for an email to come after a few days even when connected on chat.

No one has any idea when will my order delivered which is more than 3+ months.

Tried to contact many a times but no luck.

We got a Rotimatic Next Machine in November 2025. Since day one we had problems with it. Sometimes the dough ball would get stuck or just fall out of the machine. The rotisserie that did come out were either not fully cooked or folded. When we contacted Rotimatic, they took their time to get back then tried troubleshooting over Zoom despite escalating to higher levels teams. Everything they tried failed. Then one day the machine started making a loud noise as if something was about to break and the whole machine started shaking. We shut it down to prevent damage and injury. Since that day about two months ago, we have been asking for return authorization their response has been to apologize for the delay in taking a decision and that our case was on priority. These responses seem to be AI generated and the company has simply been unresponsive. This seems to be an elaborate scamming operation as their us neither accountability nor responsibility for the defective. We are not the only ones who are scammed, there are any numbers of similar complaints on a forum on Facebook dedicated to this issue. Meanwhile, we are looking for someone to help us get a refund for our money.

We bought Rotimatic Next in Jan and this is a complete defective product. After 2-3 rotis, al we get is dough balls. I am following up since 2-3 months. Their customer service is pathetic. No-one responds. I am struggling to return this product. Highly suggest not to buy it.

Absolute nightmare!!! I made a purchase of Rotimatic Next, it took them 5 months to send me the machine. After receiving the machine, I realised, they sent me a defected machine and it is with me for several months and it never worked. It is difficult to get hold of them. I wanted to return the machine and to get my money refunded but is is complicated procedure. Extremely slow, I will suggest not to make any purchase from this company. They send defected machine and their troubleshooting procedure is too slow. I got similar feedback from all my known ones, who purchased Rotimatic. Absolute fraud company!!

I placed an order for a Rotimatic machine on 11 November, expecting a premium product and professional service given the high price of the machine. Unfortunately, my experience has been the complete opposite.

After placing the order, I received no clear delivery update for months. I repeatedly contacted support asking for a shipping timeline, but I kept receiving vague responses or no response at all. After numerous follow-ups and getting no concrete information about delivery, I finally decided to cancel the order.

Even cancelling the order was a struggle. It required multiple emails and persistent follow-ups before the cancellation was finally acknowledged.

The biggest issue started after that.

I was promised a refund, but it has now been more than 30 days and I still have not received my money back. During this period, I have sent over 30 follow-up emails, yet I have received no response regarding the refund.

To make matters worse, my auto-debit installment is still active, which is completely unacceptable for an order that has already been cancelled.

What is even more frustrating is that there is no reliable way to reach Rotimatic support. Emails go unanswered and there is no effective customer service channel to resolve issues.

After doing more research, I discovered that many other customers are facing similar problems, including people who actually received the machine and still struggled with support.

Please be extremely careful before purchasing from this company. Based on my experience, the lack of communication and the delay in refund processing is very concerning.

I strongly recommend that potential buyers think twice before spending their hard-earned money here.

A piece of junk machine. The company deliberately updated some software to make it stop working as soon the warranty period expired to push sale of new machine. Do not waste money. Several times cheaper to buy rotis than buying this junk machine.

Used rotimatic for about 2 months and a part was broken. Raised support request and they mentioned team is working to send replacement. Over a month now, no further response from support and part is still not replaced.

I am writing to formally demand an immediate return and full refund for my Rotimatic purchase.

From the beginning, the experience has been unacceptable. The product was delivered nearly a month late despite repeated follow-ups. Shortly after delivery, the dough catcher broke, rendering the system unusable. A machine that cannot perform its basic function is of no use to me.

What is even more concerning is the complete lack of customer support over the past several months. Despite multiple attempts to get assistance and clarity on the replacement, there has been no meaningful response, no timeline, and no resolution. This level of service is extremely disappointing and reflects poorly on the organization.

Given the faulty condition of the product and the absence of any reliable support, I have lost all confidence in both the product and the company. I therefore request that you initiate the return process immediately and issue a full refund without further delay.

Please provide clear instructions for the return and confirm when I can expect the refund to be processed.

I expect a prompt response and resolution.

Order Number: 76034

We ordered a Rotimatic NeXT in Nov 2025 and received in Feb 25 2026. It never worked. We spent hours and days with an unresponsive customer support and only outcome was we went on throwing out dough and cleaning the machine on repeated failed attempts. Finally fed up, we asked them for a refund on Mar 2 - their website claims 30 days no questions asked return. But every single day since then has been a nightmare dealing with their support and bots repeatedly deflecting the return request and asking us to fill meaningless forms over and again, and stalling without explicitly refusing to refund. This company is a total fraud with a worthless product.

I am sharing this as a formal notice to other consumers regarding the structural integrity of the Rotimatic PLUS.

My unit has developed significant multi-point structural fractures and "crippling" cracks across the chassis. These are not cosmetic. The housing is physically failing under its own thermal load during normal operation. Given that this appliance operates at temperatures near 250°C (480°F), a collapsing outer shell near high-voltage heating elements presents a documented fire and electrical safety hazard.

The most disappointing part has been the corporate response:
Despite providing high-resolution photographic evidence of this structural failure to the executive leadership (including the CEO and CTO), my reports were ignored for over 30 days. I even offered a constructive compromise by offering to pay $420 out-of-pocket to upgrade to their "NEXT" model to ensure a safe machine in my kitchen. The company chose to hide behind expired administrative warranties rather than address the physical safety of their product.

Due to their refusal to mitigate this risk, I have officially filed:

CPSC Safety Report and Virginia Attorney General Consumer Protection Complaint

Prospective Buyers: Inspect your units closely for hairline cracks near the heat plates. If you value safety and a company that stands behind its engineering, you should look elsewhere.