RoughTrax 4x4 Reviews 

14,663
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Checked stock on the website, it was available to collect. I was down in Bristol for the day so popped in to collect. Really friendly people and great service. Will definitely be using their services... See more

Rated 5 out of 5 stars

Once again, I'm very happy and grateful for the prompt service and helpful staff at RoughTrax 4x4. I placed my order for a complete engine service kit for my '92 Land Cruiser, Turbo 4.2. The kit inclu... See more

Company replied

Rated 5 out of 5 stars

Basically a great company. Website good with lots of products which are not easy to find elsewhere, with useful info and accurate details. Everything is sent quickly and, more importantly, VERY well p... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a service kit online from RoughTrax 4X4. The order arrived very quickly, was well-packaged, and was handed to me directly, rather than being left outside like many delivery comp... See more

Company replied

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Written by the company

Sourcing trusted parts is easy with RoughTrax, with over 35,000 dedicated Toyota 4x4 parts in stock we pass our knowledge and experience through the parts we supply. Offering a next day delivery on the widest range of Toyota 4x4 parts in UK & Europe we are sure to help you find the perfect part for any Toyota 4x4.


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(14,663)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

everything i order is here within days…

everything i order is here within days and all compatable to my vehicle as they check to see if its right model many regards dave homer.

August 8, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi David
Glad that the parts for your vehicle have all been correct.
So pleased they have arrived quickly too.
From Julie and All of Us at RoughTrax

Rated 5 out of 5 stars

Always excellent service with…

Always excellent service with roughtrax.
They always have everything I need and the delivery is always quick.

October 2, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Andy
Wonderful review of our range of products and service.
Thank you so much
From Julie and Everyone at RoughTrax

Rated 5 out of 5 stars

Good website making it easy to find…

Good website making it easy to find what you need, parts are always good quality, competitively priced and delivered very quickly

October 7, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Thank you for your feedback about our website.
Your review means a lot to the whole team.
From Julie at RoughTrax

Rated 5 out of 5 stars

Thank you Roughtrax

Thank you Roughtrax. All was in stock and arrived within a good time.

October 8, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Lovely review, thanks Archie.
Really appreciate the five star rating too.
From Julie and All of Us at RoughTrax

Rated 5 out of 5 stars

Excellent service as always

Ordered my parts, easy,delivered on time, well packaged and most important supplied correctly to fit my vehicle, Made the mistake of ordering elsewhere to save a few quid big mistake, waiting forever and then totally incorrect. Will definitely be staying with roughtrax I have learnt my lesson. Thanks roughtrax excellent service always.

October 15, 2024
Unprompted review
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Christopher
So pleased that we were able to get the right parts to you quickly.
Your review of our service means a lot to us.
Thanks from Julie and Everyone at RoughTrax

Rated 5 out of 5 stars

Aisin water pump

Item description and fitment details were excellent shipping was fast recieved item in Australia in 6 days.

October 1, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Lindy
Always lovely to hear from one of our customers over in Australia. So pleased that your order arrived quick and fitment details were correct.
Thanks
From Julie and the RoughTrax Team

Rated 5 out of 5 stars

Excellent service

Clear description of the product, good price, gave me confidence to buy. The part fitted perfectly.

Excellent, thank you

October 7, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Kate
Glad you were happy with the information and prices on our website.
So pleased it fitted well.
From Julie and Everyone at RoughTrax

Rated 5 out of 5 stars

Once again RoughTrax have exceeded my…

Once again RoughTrax have exceeded my expectations for customer service. Fully informed at all stages as always. Fantastic ! Cheers guys!

September 25, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Mark
Fantastic to hear that we have exceeded your expectations.
Your review made us smile, thank you.
From Julie and All of Us at RoughTrax

Rated 5 out of 5 stars

Rough Trax 4x4: always there when you need their help.

When an advisory indicated a very slight dragging of the front nearside brake pads, I put my KZN 185 up on stands and had a look. Investigation indicated the best option was to replace caliper, pads and disc; and obviously this meant both sides at the front. To this end I went on the Rough Trax 4x4 website and ordered the parts, plus a few spare bleed nipples to keep on the parts shelf.

Within a very short time I was advised of a stock shortage: the major parts I needed were on back order, the delay estimated as a few days waiting for stock to arrive. No problem to me as I have other vehicles to use in the meantime. What is commendable is the wonderful customer service I received from Jamie (yes Jamie, you get a mention in dispatches) keeping me informed of progress and apologizing for the delay; I think we exchanged about a dozen emails in the end, and I duly received my order the following week.

What is important here IS the wonderful customer service and attention to treating the customer as an individual: this is the mark of a good company, and a company that values and wishes to supply its customers with what they need; and maintains communication with the customer when problems with supply occur.

I have reviewed Rough Trax 4x4 on a number of times over the years; and I remain fully committed to praising this company for their performance and reliability, their desire to help and ensure their customers' needs are met is outstanding.

September 30, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Graeme
Thanks for taking the time to write us such a great review.
Glad we had the brake parts you needed to help with the advisory you had received.
Pleased to hear that Jamie was able to keep you updated with stock. We always try our best to keep our customers informed as best we can.
Your review truly means a lot to the whole team.
From RoughTrax

Rated 5 out of 5 stars

Excellent Service Again!

I have used RoughTrax before and, even after a couple of year break, their service is still excellent! Ordered the parts I needed and received them well packaged and quickly. Simple service done to perfection!

October 7, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Reames
Thank you so much for the wonderful review.
Glad that your order arrived safely and quickly.
From Julie and All of Us at RoughTrax

Rated 5 out of 5 stars

Brilliant quick service as usual

Brilliant quick service as usual, I’d never go anywhere else for my hilux parts

October 7, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Mark
We try our best, so thank you.
Lovely to hear you are happy to come to us for parts for your Hilux.
From Julie and Everyone at RoughTrax

Rated 5 out of 5 stars

Rough trax team is really good in customer service

Rough trax team is really good customer service. The team is friendly, very knowledgeable and very helpful. Roughtrax is my first port of call for my 2003 land cruiser amazon. Keep up the good work Team. Regards Jey

September 29, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Jeyakanthan
We loved reading your review.
So pleased that our team have been helpful and friendly.
Much appreciated
From Julie and Everyone at RoughTrax

Rated 5 out of 5 stars

I recently had my Toyota Hilux serviced…

I recently had my Toyota Hilux serviced at a main dealer. They informed me that my brake pads were close to maximum wear and would need replacing soon. They said they could carry out the works for £500!
I decided to carry out the works myself and started looking online for genuine Toyota parts.
Luckily I came across RoughTrax4x4 who had my parts for less than £80.00.
I ordered them last weekend and fitted them myself this morning.
A saving of £420!
Great service from RoughTrax4x4.
I will definitely use these guys again.

October 6, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Wow, glad we were able to save you money on brake pads.
We look forward to being of help if you need us in future.
From Julie and Everyone at RoughTrax

Rated 5 out of 5 stars

Easy ordering on the telephone

Easy ordering on the telephone, when the products arrived they were all in perfect condition and fitted exactly as they should.

September 26, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Andrew
Great to hear that the team have been helpful.
Glad your order arrived safely.
From Julie and the RoughTrax Team

Rated 5 out of 5 stars

Land cruiser fuel tank sender unit

Part as described arrived in 2 working days great service have brought multiple parts from rough trax get company would be lost without this company

October 5, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

So pleased we've been able to help you with your Land Cruiser.
Glad the description was correct.
Thanks
From Julie and All of Us at RoughTrax

Rated 5 out of 5 stars

Oil seal Toyota Hilux

Ordered transfer box output shaft oil seal. Gave size on website. Put in order, came very quick, by post. 1st time used. Very impressed

September 19, 2024
RoughTrax 4x4 logo

Reply from RoughTrax 4x4

Hi Kevin
Lovely to hear that we have impressed you with our service.
From Julie and Everyone at RoughTrax

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