Route 1 are fantastic company to deal with. As a printer & broker, I rely on fast, informed & helpful people when dealing with all aspects of the print process. R1 are by far the best when it comes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bex Taylor was incredibly helpful when my artwork wasn’t quite right. She talked me through what needed fixing, gave clear advice, and made the whole process straightforward. The artwork was corrected... See more
Company replied
We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance... See more
Company replied
Route 1 Print, produce excellent quality items, ordering is easy and quick unless you are a numpty like me and order the wrong thing! Then you get to deal with the extremely efficient and helpful cus... See more
Company replied
Company details
About Route 1 Print
Information provided by various external sources
Route 1 Print is a trade printer that aims to offer more than just high quality, low-cost print to resellers. We view ourselves as partners with our customers and strive to add value through making the process of buying and selling print simple, stress free and timely while ensuring we do all we can to provide our customers with the right tools to make their business profitable.
Here's is what makes us tick:
- Instant Online Proofing
- White Label Packaging
- Free Delivery
- 1 hour or less email response times
- Accessible client support Mon-Fri
Route1Print has been certified to ISO 9001:2008 (Quality Management) & ISO 14001:2004 (Environmental Management)
Written by the company
Contact info
Unit A Brookfields Park, Manvers Way, S63 5DR, Manvers Way, Rotherham, United Kingdom
- 01142945026
- sales@route1print.co.uk
- www.route1print.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bex understood my dilemma and artwork…
Bex understood my dilemma and artwork set-up and confirmed how I needed to present for the correct result.
June 8, 2026
Unprompted review
Reply from Route 1 Print
Hi Miranda,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Helpful Steff
Proofing issues probably technology glitches. Steff sorted it straight away after a friendly chat
Thank you
PB
June 8, 2026
Unprompted review
Reply from Route 1 Print
Hi Paul,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Steph
Excellent customer service from Bex
Excellent customer service from Bex - very helpful communication
June 5, 2026
Unprompted review
Reply from Route 1 Print
Hi Mark,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
My experience with Route1Prinrt is…
My experience with Route1Print is always top-notch! They've never let me down, and I can highly recommend them. Hannah is a joy to work with,
June 2, 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Hannah
Quick & efficient
Elina on the customer service line was very helpful in meeting our needs and enabling us to place our order quickly and efficiently
June 1, 2026
Unprompted review
Reply from Route 1 Print
Hi Steve,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Elina
Once again Bex and the R1 Artwork team…
Once again Bex and the R1 Artwork team have come up trumps, helping me to put the finishing touches to my job. Thanks to all involved.
A slight panic over artwork and Bex helped again. If I could give her 6 stars, I would!
June 1, 2026
Unprompted review
Reply from Route 1 Print
Hi David,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
Very helpful advice given by Bex
Very helpful advice given by Bex in an easy to understand way. A pleasure to deal with someone who takes the trouble to ensure the job is right.
May 28, 2026
Unprompted review
Reply from Route 1 Print
Hi Alan,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
I had a print issue with one of my jobs…
I had a print issue with one of my jobs and Elina sorted it all out for me. She was very friendly and helpful throughout the process. And resolved it to my satisfaction without any issues.
Im very grateful for her help and support.
May 28, 2026
Unprompted review
Reply from Route 1 Print
Hi Andy,
I’m so glad I could help resolve that print issue for you quickly and to your satisfaction. Mistakes are never ideal, but we always want to make sure the recovery process is completely seamless and stress-free for you. Knowing that you felt well-supported throughout means a lot to me.
Thank you again for choosing us for your print, and please don't hesitate to reach out if you need anything at all on your next order!
Thanks
Elina
Great service from Elina Jakobsone
Elina Jakobsone from the Route 1 Print team was excellent in dealing with my problem.
As usual Route 1 Print were helpful and efficient.
Great customer service
Dave Barham
B&M Print
May 28, 2026
Unprompted review
Reply from Route 1 Print
Hi DB,
Thank you so much for taking the time to leave such a lovely review!
It was an absolute pleasure helping you out with your order. We always aim to be as efficient and helpful as possible for our trade partners, so hearing that you consistently receive great customer service from us truly means the world to the whole team.
Thank you for your continued support, and I look forward to looking after you again on your next project!
Thanks
Elina
5-Stars Every Time!
Elina, Emily, Shale, and all at R1P have been offering fantastic support regarding a couple of errant deliveries this work, none of which were R1P's fault. Regardless of where the error lies, R1P always go above and beyond in resolving issues. Thanks again everyone!
May 21, 2026
Unprompted review
Reply from Route 1 Print
Hi Edward,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Route1Print
File check
Bex Taylor responded to my query on a piece of artwork that I supplied. She was very clear and detailed in her explanation of the issues that they would have with printing from the file. Very helpful.
May 20, 2026
Unprompted review
Reply from Route 1 Print
Hi Barry,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Standards have really went down hill
Standards have really went down hill, I have been using route1 for around 10 years they used to be my go to but have since went elsewhere. I get constant letters and emails to comeback.
Every single order I place now gets delayed there’s absolute no point placing any next day upgraded orders etc, you only get told on the day of the delay and it’s always down to new
Machines or factory upgrades.
I feel really let down, seems to be a real problem at route1 , they do not feel set up for trade print anymore.
May 20, 2026
Unprompted review
Reply from Route 1 Print
Hi Gavin,
Thank you for taking the time to write this, even though it is incredibly disappointing for me to read. Having you as a partner for around 10 years means a lot to us, and hearing that we have lost your trust and your business is something I take very seriously.
You are entirely right to call us out on this. When we invest in new machinery or factory upgrades, it is meant to improve our service for our trade clients, not disrupt it. Hearing that this has caused repeated delays on your upgraded orders is completely unacceptable, and I completely understand why you feel let down. Trade print relies on reliability, and we have clearly missed the mark for you recently.
I want to look into your account history properly to see exactly where these bottlenecks happened on your recent orders.
Could you please reach out to me directly at sales@route1print.co.uk? I would really appreciate the opportunity to look into this for you personally and see how we can make amends.
Thank you again for your 10 years of loyalty, and for holding us to the standard you deserve.
Thanks,
Tom
Excellent service all round
From start to finish the CS is great, and the product quality and turnaround too. There was an issue where the courier damaged the packaging, however a re-print was quickly depsatched that caused minimum delay. The job had actually been despatched early, so even with the re-print and re-delivery the job still arrived on time. Both Emily and Ophelia who assisted with this did exactly as they promised, and called back with updates and ultimately solved the problem. I would highly recommend Route 1 to anybody in the trade.
May 11, 2026
Unprompted review
Reply from Route 1 Print
Hi Robin,
Thank you so much for this amazing feedback! It was an absolute pleasure looking after you and getting this sorted.
We know how frustrating it is when a courier handles a parcel roughly, but because the production team got the original job out ahead of schedule, we had that vital extra bit of time to play with! We always try to treat your clients' deadlines as if they were our own, so we're thrilled that the reprint still made it to you on time.
Thank you for the wonderful recommendation. It means the world to the whole team here and to us. We look forward to working with you on the next project!
Thanks
Emily & Ophelia
Good customer service by Beth.
May 13, 2026
Unprompted review
Reply from Route 1 Print
Hi Keith,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Beth
Thank you Steph
I was having great difficulty getting my artwork sorted out for a very tight deadline. Steph kindly assisted me and sorted it out.
She listened to my issues and had a can do attitude and kept me informed of what she had noticed and then corrected.
May 14, 2026
Unprompted review
Reply from Route 1 Print
Hi Bach,
Thank you so much for the kind words! I’m so glad I could step in and help take the stress out of that tight deadline for you.
Artwork can be tricky, but once we identified those small issues, I wanted to make sure they were corrected immediately so your order could stay on track. Keeping you informed throughout the process is always a priority for me, as I know how important that peace of mind is!
If you ever have a tight turnaround or a tricky file again, don't hesitate to reach out!
Thanks
Steph
Good job by Steph in the artwork team
May 13, 2026
Unprompted review
Reply from Route 1 Print
Hi Simon,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Steph
Super quick at responding when things don't go as planned
I was having issues uploading a file so I initiated a chat. I had a super quick response saying to email the artwork. Again I had a really quick response via email from Bex Taylor who was extremely helpful! Thanks Bex :)
May 13, 2026
Unprompted review
Reply from Route 1 Print
Hi Mark,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Very Happy with Hannahs support and…
Very Happy with Hannahs support and quick responses to getting artwork to print, thank you.
May 7, 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Hannah
I contacted the artwork department…
I contacted the artwork department recently when I had questions regarding my artwork files and how to submit them. The team, and Hannah in particular responded very quickly to my emails checking my artwork files and soon put my mind at rest to the concerns I was having.
May 8, 2026
Unprompted review
Reply from Route 1 Print
Hi Gary,
Thank you so much for taking the time to leave such a kind review. It was a pleasure helping you get those files ready!
I know how stressful it can be when you aren't 100% sure if a file is "press-ready," so I’m really glad I could jump in quickly to put your mind at rest. My goal is always to make the technical side of printing as smooth as possible so you can focus on the creative part.
I hope the finished print looks fantastic! If you ever have questions about a future project, the team and I are always here to help.
Thanks
Hannah
First time ordering irregular shaped…
First time ordering irregular shaped labels from Route1Print, wasn't sure how to prepare artwork and wasn't sure about the proof they supplied.
Hannah was a great help and talked me throw the process, also send the proof in another format that was easier for me to undrstand.
Thanks Hannah, you're a star!!
May 5, 2026
Unprompted review
Reply from Route 1 Print
Hi Michael,
Thank you so much for the lovely review; you’ve made my day!
I’m so glad I could help clear up the confusion with those irregular-shaped labels. Artwork prep for custom shapes can be a bit of a maze the first time around, so I’m happy that sending the proof in a different format made things easier for you to visualise.
I can't wait to see how the final labels turned out! If you ever need a hand with a tricky file again, you know where I am.
Thanks
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.