Rowlands Pharmacy Reviews 

700
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff, describing them as extremely polite, friendly, helpful, and understanding, often going above and beyond to assist with concerns and provide clear explanations. Many appreciate the quick and efficient service from pharmacists, who are often seen as professional, attentive, and knowledgeable, even helping with medical advice when doctor appointments are scarce. However, some people were dissatisfied with the service, citing long wait times, particularly for prescription collection, and issues with medication availability, as items are frequently out of stock or missing. There are also mentions of poor customer service, with some reviewers experiencing unhelpful staff, lack of communication, and a general feeling of being ignored.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, welcoming, and helpful,... See more

Service

Customers had ambiguous experiences with service, with many reporting extremely negative encounters, such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration due... See more

Product

Reviewers highlight ambiguous aspects of product availability and service. Some customers report shelves with... See more

Inventory

People report negative experiences with inventory, frequently encountering issues with items being out of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wonderful service from Pharmacist and staff on each visit. I was apprehensive starting Mounjaro but pharmacists have made it easy. Explaining how it works and side effects.They have kept me on track a... See more

Company replied

Rated 5 out of 5 stars

This pharmacy team is absolutely amazing. They’ve helped me so much, especially during times when I’ve been struggling or having a meltdown — something my doctors haven’t always been able to do. T... See more

Company replied

Rated 5 out of 5 stars

I am so happy with Rowlands Pharmacy in Stevenston! The staff there are always extremely polite, friendly, and helpful. Even though English is not our first (or even second) language, they always list... See more

Company replied

Rated 5 out of 5 stars

Was seen by first response pharmacist. OBS done and ear and throat infection diagnosed. Given prescription for 10 day antibiotics. Professional, friendly and I am so happy, in pain for 2 days so was d... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Contact info

3.6

Average

TrustScore 3.5 out of 5

700 reviews

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Replied to 100% of negative reviews

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3.6

All reviews

(700)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lesley is a superb consultant and never…

Lesley is a superb consultant and never rushes you, always answers any questions I may have and gives grest encouragement.

March 13, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning Alec,

Thank you for your wonderful feedback, I will ensure that this reaches the Stevenston Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Great Staff-Great Pharmacy

Cant say enough good things about this pharmacy and their staff. The people who work there have been trained right-they take their time, always patient, friendly and they always get prescriptions etc right 1st time❤ Id like to thank the 2 pharmicists (C+L) personally as they went above and beyond to help me and couldnt be more grateful.

March 13, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning Clair,

Thank you for your wonderful feedback, I will ensure that this reaches the Barrhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Anne at the crossgate pharmacy has been…

Anne at the crossgate pharmacy has been an angel trying to help with a chest infection giving us all the advice we need

March 13, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning Keiran,

Thank you for your wonderful feedback, I will ensure that this reaches the Charing Cross Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

I was dubious before as I had failed…

I was dubious before as I had failed with the equivalent to champix quit smoking medication, but stuck with it, doing as advised.
On occasions it was testing, especially when I had no will power in general over the addiction of being a smoker of 44 years.
But I battled on and completed the course. On occasion I would get thoughts in my head but needed to shift my thiught to something g else until the slight thought passed.
I honwstly cant stand the smell of it now, knowing and thinking of how I must have smelt, my clothes, my breath and how my health had suffered. I am 7 months smokeless now and feeling amazing with every breath I take and with so much more energy and confidence.

March 13, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Brynteg Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Competent and helpful

Competent, helpful staff, clean store with plenty of items in stock. A really great public service, thank you.

March 12, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Sandiway Team and that they are recognised for all of their hard work.

Kind Regards
Chelsea

Rated 5 out of 5 stars

Great service and always cheerful.

I find that service is always excellent. I receive a text when my prescription is ready and service is always with a smile.
This morning I emailed regarding a pending prescription, and received a reply within an hour! Brilliant.

March 12, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the Tarporley Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Ellon Rowlands a great team.

Staff are helpful friendly and very kind. Whilst I was waiting they were able to help so many people. Great to have such support in our community.

March 12, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon Anne,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Rated 1 out of 5 stars

pharmacy used to be amazing

This pharmacy used to be amazing as of the last month with the complete change of staff it’s gone down hill severely scrips never ready weekly scrips take two weeks to get and then no one can help highly recommend using another pharmacy

March 11, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon Davi,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Rated 5 out of 5 stars

Honestly this pharmacist is the best…

Honestly this pharmacist is the best I’ve ever come across. The staff and pharmacists are really very helpful. Especially when my surgery is not. They are really calm, helpful and professional. Shout out to Tony and Lucy. Always very lovely people. Thank you.

March 10, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon Nicola,

Thank you for your wonderful feedback, I will ensure that this reaches the Loanhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 1 out of 5 stars

Don’t bother buying any products here

Don’t bother buying any products here , they will deny you for it every time , even though other pharmacies in the uk will give you the exact same product with less hassle. Seems like they don’t like serving custom, so disappointed. Don’t waste your time or money.

March 5, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Chelsea

Rated 5 out of 5 stars

Crossgate was amazing

Crossgate was amazing. Visitor to Cupar and needed a prescription. I’m from England. They sorted a guest surgery appointment and I got a prescription which they issued in minutes. Staff were outstanding. So grateful. Kat

March 3, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Morning Kat,

Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.

Kind Regards
Chelsea

Rated 5 out of 5 stars

Visit for appointment with Pharmacist…

Visit for appointment with Pharmacist for consultation regarding cold/flu condition that may of been chest infection.
Pharmacist was very good and went through everything making sure I understood.

March 2, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon Paul,

Thank you for your wonderful feedback, I will ensure that this is reaches the Ellon Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Again having to talk to pharmacist…

Again having to talk to pharmacist about issues woth meds which had nothing to do with them.
Again..they sorted my prescription in super quick time and after two days without meds, thankfully feeling better now.
Thank you team for always.answering the phone helpfully and thank you for your willingness to sort out issues not caused by you. You are wonderful ❤️

Couldn't find on the list of locations. So a shout out to the team at Main street. Barrhead Glasgow

March 2, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Barrhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 1 out of 5 stars

Ive now given a review on the n h s…

Ive now given a review on the n h s review website about this discusting place and the pharmacist who likes to see people suffer. .....this pharmacy is in Chadwick street Morton wirrell

February 27, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Gary,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Rated 1 out of 5 stars

They used to be a really good chemist

They used to be a really good chemist. Then claire the pharmacy manager left and it all went downhill. You can never get them to answer the phone, no matter what time you ring and yet they always have enough staff in. I get regular meds 2x monthly and from ordering via gp to getting them, its around 5 days. However, on multiple occasions I have had a text to say my prescription is ready for collection, only to get there and find items missing and they have had to order them in. I was advised originally that the 5 day turnaround was to make sure all meds were ordered in on time and patients didn't have to wait again for their medication to finally come in.

February 27, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Caroline,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Rated 5 out of 5 stars

Great pharmacy been going here for…

Great pharmacy been going here for years now and the staff are always helpful, Shama is amazing if you have any questions she is really helpful and Humaira shes always lovely and any help I need she's there ☺️

February 27, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Mr Rehman,

Thank you for your wonderful feedback, I will ensure that this is reaches the Nithsdale Road Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Rated 5 out of 5 stars

Customer service is second to none

Customer service is second to none. Wendy and the team are so helpful, knowledgeable, patient, just lovely.

February 27, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon Jacqui,

Thank you for your wonderful feedback, to ensure that this is reaches the correct Team and that they are recognised for all of their hard work, please can you confirm which pharmacy this is in relation to?

Kind Regards

Chelsea

Rated 5 out of 5 stars

My son had a rash and dry skin on his…

My son had a rash and dry skin on his hand and arm, we couldn't get a doctors appointment for 3 days so went to our regular chemist for to have look, quickly diagnosed the problem and gave us the treatment. Thanks you to ghe dtaff

February 27, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Keith,

Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Rated 5 out of 5 stars

Rowlands pharmacy.

All the staff I've personally came in contact with have been very helpful.
Turnaround time from handing in a prescription to dispensing is very good.
Certainly recommend Rowlands Pharmacy, Glasgow east end.

February 26, 2026
Unprompted review
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Reply from Rowlands Pharmacy

Good Afternoon Will,

Thank you for your wonderful feedback, I will ensure that this is reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Rated 5 out of 5 stars

No complaints at all!

Friendly, helpful staff. Medication arrives quickly. Communication is good. No complaints at all!

February 26, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good Afternoon Joanne,

Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

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