Amazing Jewellers. Purchased an absolute stunning engagement ring from the Liverpool branch and been back to order more rings since. Jess, Sue, and the team are so welcoming and make the whole exp... See more
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Review summary
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Upon entering the store, Cynthia and her colleague acknowledged and greeted me in a friendly manner. Cynthia asked me what I was looking for and informed me about the classification/grade o... See more
Looking forward a special something for my 25th wedding anniversary so visited Rox in Liverpool where I was served by Jess. Jess is an absolute credit to the company, she was patient, attentive, profe... See more
Fantastic experience when purchasing diamond earrings in Liverpool store. Jessica was amazing, so friendly, knowledgeable & patient while I decided. Myself, sister & mum were all treated to fizz witho... See more
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Company details
Written by the company
Award winning luxury retailer ROX is one of the UK’s most exciting and inspiring jewellers, with exceptional customer service and daring designs at the heart of the company. ROX brings you breathtaking diamonds, luxury watches and contemporary cutting edge designer jewellery straight from the catwalk.
Contact info
42-45 Argyll Arcade, G2 8BG, Glasgow, United Kingdom
- 0808 164 6448
- help@rox.co.uk
- www.rox.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Timeless Elegance
Beautiful luxurious Jewellery that comes in exclusive gift wrapping. I have been very happy with every piece I have purchased.
September 1, 2024
Excellent company
Excellent company, would not hesitate to use again.
Item was despatched quickly and was in beautifully presented packaging.
Delivery company DPD was not so good but Rox jewellers responded immediately, great customer service which is getting rarer these days.
August 26, 2024
Super quick delivery- Order and…
Super quick delivery- Order and delivered the next day with very good packaging/wrap
August 7, 2024
I ordered online and the service was…
I ordered online and the service was straight forward, the instructions helpful and the ensuing delivery as promised. I could not have asked for anything more.
I would also add that it came with the beautiful Rox trappings, paper box and bag.
The perfect service.
August 2, 2024
Fantastic - thank you!
Fantastic experience with Rox from start to finish. Easy ordering process, quick delivery and the packaging was really special. Couldn’t have asked for more - thank you Rox!
July 25, 2024
Something went wrong with order but no…
Something went wrong with order but no opportunity to cancel order
July 22, 2024
Reply from ROX - Diamonds & Thrills
Hi, sorry to read your 1 star review. I believe you contacted our customer service team to cancel your order. The order was cancelled by them immediately and you were refunded straight away. Can you please let me know if we need to action anything for you.
Great customer service
Great customer service. Very helpful in helping me place my order.
Would highly recommend.
July 8, 2024
The staff I spoke to once I placed the…
The staff I spoke to once I placed the order in line were very friendly and extremely helpful
July 12, 2024
Good communication and service
Good communication and service. Watch was in perfect condition as promised.
June 24, 2024
Very pleased with purchase
Very pleased with purchase. Great company. Lovely packaging. Ring arrived within 24 hrs. Showing only one photo of product makes it hard to make a decision and would have liked to see more photos of the ring (preferably one on a hand). Having said that, I would definitely use this company again.
June 25, 2024
Found the perfect replacement wedding ring set.
My husband and I were searching for a replacement engagement and wedding ring for me and were delighted with the service and products at Rox. We had never heard of this Jewellers and came across it by accident. We had been in other jewellers but not found what I was looking for. Celia took care of us and was knowledgable, warm and friendly. She listened to what I liked and was able to show us both natural and lab grown diamonds so we could compare and we found the perfect rings. They were able to ship the correct size from their Glasgow store and 3 days later I had my rings.
I couldn’t be happier.
June 11, 2024
Unprompted review
Outstanding Customer Service
From the moment we walked into the Liverpool store we just knew this was the place to buy our wedding rings. We had previously picked out a few online and Sue the manager made sure they were all available for us to view when we arrived.
Sue also helped with some other suggestions as she now already knew the type of rings we liked, they were much nicer than what we originally picked out!
We sat for ages trying them all on and mulling over the final rings, champagne and chocolates were offered and we chatted for ages about our wedding and all the plans we had made. It struck us that at no point did we feel we had taken up too much of their time, on the contrary we were made to feel very welcome and they were interested in our story.
That would have been enough for a glowing review in itself but the mark of a business is in how they deal with after sales and customer care.
When we returned some weeks later to pick up the rings my ring was a little big and worried it could easily slip off and be lost a new one was made. At the risk of sounding like Goldilocks here the new one was ever so slightly too tight, so that ring was then resized. At no point were we made to feel this was a problem in fact it was quite the opposite, their aim was to make sure we were happy and we had the perfect ring. Each time met with the same professionalism and friendliness, champagne and chocolates. Sue is a credit to the company and we are both so grateful for our beautiful wedding rings, we couldn’t be happier. Carol & Rachel
May 1, 2024
Unprompted review
Great communication and professionalism
Great communication and help from the online team. Swift secure delivery and item was well wrapped, presented and all certification and useful information was included. Very professional and pleasant experience.
May 7, 2024
Brilliant shopping experience
Brilliant shopping experience, team sent me actual pictures of the ring to allow me to make informed decision.
Highly recommended!
May 2, 2024
Unprompted review
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