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Royal Cars Reviews 977

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TrustScore 4.5 out of 5

4.5

Taxi Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, often noting their excellent driving skills and punctuality. The service is frequently described as super fast and reliable, with many appreciating the smooth and efficient journeys. People also highlight the ease of booking online and the timely arrival of taxis, making their overall experience very positive. However, some customers also noted issues with the booking process, with some pre-booked taxis not showing up or being significantly delayed, particularly on Saturday evenings. A few other people also felt that the pricing could be unclear, mentioning unexpected surcharges for luggage or pets that were not communicated during booking.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting drivers as polite, efficient, and helpful.... See more

Service

Customers had positive experiences with service. Many reviewers praise the prompt arrival of taxis, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight drivers arriving... See more

Booking process

Users describe ambiguous interactions with the booking process. While many customers found booking easy,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the reasonable and fair pricing, with... See more

Based on these reviews

Rated 5 out of 5 stars

Taxi arrived at stated place exactly on time. Journey was casual and event free. Driver was OK with waiting for the return trip. Overall a pleasant experience. Thanks to royal cars.

Rated 5 out of 5 stars

Taxis arrived on time. Drivers helpful, polite, communicative and drove well. Our concert finished early and Royal Cars organised it so the taxi picked us up earlier than the booked time. Great to fin... See more

Rated 4 out of 5 stars

Quick response, sound quality of call bad info not passed on easily. Auto response on call not good wasn't able to confirm time of pickup resulted on too early however driver happy to wait for custom... See more

Rated 5 out of 5 stars

Coming from a place where the main taxi service has a monopoly over its competitors and the service they offer is costly and poor, this company offered so much more. I didnt have to download a p... See more

Company details

  1. Taxi Service

Written by the company

Recognised as the largest private hire service provider in Oxfordshire, Royal Cars have been family run since humble beginnings, with only 4 cars. Situated in the celebrated University City of Oxford, they have been a staple of the community for nearly 30 years. With passion and drive they expanded and now offer the most diverse service available in the area. Currently Royal Cars boast a fleet of over 500 vehicles including 8 seaters, wheelchair accessible, executive and VIP vehicles, something for every occasion. Royal Cars is the greenest service in Oxfordshire with over 70% of the fleet being Hybrid. In an effort to offer the safest service in the region they are in the process of installing CCTV in all their cars. Also, all their drivers are DBS (Disclosure and Barring Service) checked and have undergone a medical examination before being licensed by the local District Councils, your safety is very important to Royal Cars. We accept all types of work, from local runs to airport transfers to long-distance pickups and drop offs, weddings and occasionally have crossed the channel. Also, we provide Home to School Transport with and without Passenger assistants. Take a ride with the largest, safest, friendliest, fastest and greenest service in Oxfordshire.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

977 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Taxi trip oxford

Taxi arrived at stated place exactly on time. Journey was casual and event free. Driver was OK with waiting for the return trip. Overall a pleasant experience. Thanks to royal cars.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Driver couldn't find address.

Ordered a taxi to John Smith drive Oxford OX4 2LL,
Driver took me straight there no problems knew where he was going.
Was only about half an hour when phoned for a return journey but the driver could not find where I was

and went elsewhere. After about 3/4 of an hour waiting in the COLD finally got a driver to turn up after many phone calls and suggesting that they asked the driver who bought me there to give the driver picking me up direction, this didn't happen would have saved me this long wait in the cold.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Driver perfect

Driver on time, careful, considerate, and just the right amount chatty 😉
Perfect journey. Will definitely use Royal Cars again.

March 30, 2026
Unprompted review

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