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1.6

Bad

TrustScore 1.5 out of 5

27 reviews

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Rated 1 out of 5 stars

Royal Canin Veterinary Health…

Royal Canin Veterinary Health Gastrointestinal wet food in gravy.

Dear makers.

When the meat actually is in gravy and the meat looks dark as it shows on the pouch then us cats love it.

Next batch my owner orders the meat is a lighter colour and the gravy looks more like a jelly.

We poor cats look at our food, sniff and turn away in disappointment.

Royal Canin please try and get some consistency in this product which is quite costly for our owner therefore us cats expect meat in gravy and not jelly.

Otherwise please change the packaging as you are misleading us cats and other owners.

From the very annoyed and angry cats.

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

the worst for puppies

I have spend hundreds on this milk as a breeder, it appeared to be a huge mistake. Puppies always suffered from some kind of spots on their faces. Nowadays, i use different kind of milk and I am verry happy with it. There is no contact with this company, so if they don't bother themselves with my query, why should I?
Don't recommend at all if you want to have healthy puppies and dogs.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

i have a 11 year old cross…

i have a 11 year old cross chihuahua/jack Russell, who has been a very fussy eater, a friend recommended royal Canin, and after a bout of tummy troubles I bought the 12plus range....wow my dog has completely changed she is now as bright as a button! thanks!!!!! these biscuits are superb!

November 2, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible!

Terrible quality food and terrible treatment of independent stockists, avoid, avoid avoid.

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Awful pet food

Awful pet food. Avoid at all costs. Full of grain, chemicals, preservatives and no single protein fresh meat content.

June 24, 2020
Unprompted review
Rated 1 out of 5 stars

Call charges - shocking

Was given a number by breeder to text in order to arrange call and welcome pack. Seemed like a lovely gesture.
Little did I know that this is a money making racket for RC.
The text cost 83p. Shortly after texting, I received a call from RC with music playing on the other end. I called their customer service to let them know and to arrange the welcome pack. That call cost me £3.50!
When I complained (via email this time!) they sent me a free bag of food. Whilst I appreciate the gesture, my opinion/perception of the brand has been destroyed by the whole process and I will be changing to another brand once this food has finished.

January 2, 2020
Unprompted review
Rated 2 out of 5 stars

Can't contact this company .

Two stars because this company is too difficult to contact , and what's with the 72p per minute to phone from UK ?
I am using one of their dog foods which is really helpful with digestion issues but putting on far too much weight too quickly ( I am following their portions guidelines ). Some advice on an alternative food to try would have been appreciated , especially as their products are expensive .
Very disappointed , and I'm now at a loss to decide the best alternative .
Better customer service for the little people , please , Royal Canin , and not just for retailers and breeders .

December 4, 2019
Unprompted review
Rated 2 out of 5 stars

Poor customer service.

Tried to get some information on a very misleading claim in regards to calorific value of a product of theirs but it seems it was far to difficult to answer clearly.
Will avoid their products from now on.

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

I stand by your products but I am…

I stand by your products but I am experiencing a problem with the cans of adult dog food I buy from the vet it’s like saw dust dry and really hard then falls apart. I know that it cost a lot but just want the best for my dogs. Paula.

April 12, 2019
Unprompted review
Rated 3 out of 5 stars

Their Babycat product is great but the instructions are terrible!

Their Babycat product is great. But the directions for use are as opaque as anything!

They seemed to be saying use a measure of product with 20ml of water at 70 degrees. Then they said 2-4 ml per feed for seven feeds per day for a new born kitten. Then, right at then end of the six (useful) page leaflet, in very small print, they said don’t leave the made up milk for longer than an hour as it is dangerous to do so.

What they meant was make up the correct amount each time for each feed, not make up 20ml to use for the whole day!

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Healthy Pet Product

Product of Royal Canin food is really nutritious and healthy to boost my pets overall health growth in couple of week. I really loved their packages food, My pets are also good in health condition.

September 7, 2016
Unprompted review
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