Royal Caribbean Cruises Reviews 1,226

Dont read reviews here.. its always some people who are not satticfied out of million cruise tourists.. The ones who are happy do not write reviews.. so i decided i would do it.. i was on 3 RCCL cruises Adventure Symphony and latest odyssey of the seas.. all was great.. top notch.. food was super.. rooms clean and super.. staff super friendly..

We've been loyal Royal Caribbean cruise clients for about 15 years. So it was very surprising when we were treated the way we were. After booking a trip and later realizing we wouldn't be able to make the cruise, we asked if we could rebook a later cruise. We were told that would be impossible and we had to take our originally booked cruise or lose our deposit of $600. We told the representative that would be impossible and that we were very disappointed in RC. The rep was extremely rude and uncaring. About a week later, RC called us to ask about the experience and wanted to know what they could do to fix the situation. We were pleasantly surprised and said we could take a cruise the following year if they could apply our deposit. He said that would not be a problem and said he would call back later that evening to see which cruise would fit us. We were delighted that RC had called us back and wanted to make us happy. However, he never called us back. So we called RC and they said they had no record of any call and became very accusatory as if we had made up the phone call. We spend well over an hour trying to explain to their customer service rep(s) what happen to no avail. Considering the amount of money we've spent over the past decade plus with RC we felt we should be getting better service. We were even told they didn't care about the amount of time we had been loyal passengers that it was simply their policy. We've decided there are many other cruise options, and we will certainly be traveling on their ships and will never set foot on a RC ship again.

If I could give zero stars, I would.

I booked this cruise 10 months ago, expecting to receive proper reminders for the final payment. The first email in October went straight to my spam folder, and the second one, which I finally received on 3 November, had a confusing title —
“Notice of Balance Due for Reservation ID: 8728922 LEE AN 17 JAN 2026.”
There was no clear warning that my booking would be cancelled if payment wasn’t made immediately.

Then, without any notice or final reminder, they cancelled my trip the very next day (4 November) and kept my $200 deposit. My family and I were extremely disappointed after planning this holiday for months.

When I called the resolution team, they were rude and unhelpful, and one staff member even hung up on me, saying there was nothing they could do.

This feels like a tactic to keep people’s deposits through vague and misleading reminder emails. A simple “Final notice – booking will be cancelled in 24 hours” message could have prevented this.

Very disappointing experience — I’ll never book with them again.

The ship I took call VOYAGER OF THE SEAS. Be careful when you make booking, the room is old and the ship layout very strange. Evenytime you want to access front of the ship from back of the ship. you need to go 4/F walk from back to front. Also, the onshore tour some are pricy and short time for visit. One tour I join to visit Pompeii but only have 1 hour spend in Pompeii. And 30 min spend in a tourist shop, wasting my money. Also, they won't get in touch with you even you leave a negative comment in the survey.

We just completed a 8 day 9 night cruise on the Oasis of the Seas that with port's of call of Curacao, Aruba, DR, and Coco Kay. All in all the cruise, the staff and the food was good, we had a suttee and was Star class which is always very good, nothing disappointed us here. However, the ports of call changed due to a medical emergency, we went to Falmouth Jamacia to drop off a very sick crew member which I totally understand, the Captain changed our Curacao port time and we headed there, then we entered the front end of Tropical storm Mellissa, this slowed us down and the Captain cancelled our port stop in Curacao all together. When I went to Customer Service they stated we missed the port due to weather, which is hot the truth, we missed the port due to a 10 hour differtion to Jamacia. RC is trying to keep this very low key, other cruisers were given credit for their cruises up to 50% when they went to Customer Service and threw fits, that isn't me. I called RC 3 times and spoke with their post cruise desk about this, a case opened and they keep telling me weather, but they will continue to research and get back to me. Honesty is always the best way to handle issues, RC is this case hiding behind the truth.

Due to unforeseen circumstances, I was unable to attend and requested a refund. Royal Caribbean refused, citing their “non-refundable” policy, even though the service was never rendered.

I submitted a dispute with my bank and contacted Royal Caribbean in writing, including formal complaints through the BBB, yet their response was to uphold their policy rather than address the fact that the cruise did not take place.

It is disappointing that a company of this size refuses to offer a refund when the service is clearly not received. I hope Royal Caribbean reviews their policies for situations where customers cannot use the service and responds more fairly to future disputes.

We did a Japan Cruise on the Sprectrum on the Seas. One of our luggage was damaged, they were not able to fix the damage and offered us a 10% discount on our next cruise, as we had booked other holidays for next year they extended the duratation of the discount for 2 years. They said they would send a certificate out after our cruise. We received the certificate but was only £ value and not 10%. We replied back to the email over a month ago and not had a response

We took our parents, sibling and nephew as a special treat and had the worst experience ever! Broken luggage, daily trips to guest services which never resolved our problems. Issues with incorrect billing, cancelled excursions, violence on board!! Definitely not the Royal Caribbean of old .. avoid at all costs and find another cruise company!

I booked 2 rooms for a Royal Caribbean cruise to the Bahamas. When I booked I inquired about drink & gratuity it ended up not what the rep told me.
1st issue I see is charging a gratuity fee & then again.36 percent overall$37 for a 4 year old kid to get a soda. $700 plus dollars of tips, 7 people for 3 days-real joke. Min wage in our area of the country is $15p/hr. We are paying for 66 hours of service. Very disappointed.
The other major disappointment is the gratuity & drinks costs more than the cruise.
I cannot wait to see what other money surprises i see onboard.

Went on my first cruise with RC with my 12 year old son...Very impressive on entering the ship but did not have a clue who to get to our room..never got our cases until 6.45pm so we were wandering about in our travel clothes..... Disappointing bars....too much karaoke in the main bar... After a few days it was mind numbing.... Most of the shows were fantastic Mama Mia and the water show etc ..but Bruno Mars was torture.
Be aware that when you dock for Rome and Pisa you are almost 2 hours on a bus each way...not worth the stress and hassle..... Food was quite good but waiters a bit annoying.....kids club was great (can't fault it). Take travel sickness pills ..they work... One last thing.. RBS Royal Bank of Scotland is not compatible with Royal Caribbean.. I had to use the cash machine to withdraw US dollars daily to pay my bills.....NOT GOOD ...

AVOID AVOID AVOID

Worst pre-cruise experience ever and this is my 23rd cruise!

Bid for a cabin upgrade for it to be cancelled as RCL changed my cabin. I bid again for the same thing to happen! Complained and was told “it won’t happen again” 7 times I went through this then discovered by accident that my original booking had been upgraded and when I bid for an upgrade they were downgrading my booking so I’ve ended up worse off than if I hadn’t bid at all!

They don’t even read their complaints just send an automated response thanking you for your custom!

I’ll be booking elsewhere in future!

We have not even taken our cruise yet and are already disappointed. VIP of Royal Caribbean stated that taking an elderly person is great for them. So when we found out that my sister who wanted a premium drink package had to pay for one for herself and my 89 yr old mother as well was absurd. Our mother has a dr.'s note that she can not drink. They refused to make any exceptions to the rule. Therefore my sister has to pay for 2 full premium drink packages. That does not even make sense and is not good customer service at all. I called Royal Caribbean, I chated, I tried everything and no budge. We're sorry they said, no exceptions to the rule any longer. We are not going a one of these huge ships. It's a small ship out of Tampa that most seniors go on and now they are making that unaffordable as well. Guess it's all about the money these days.

Don't bother if you are disabled. Gangways not suitable for disabled scooter I feel off mine because I had to get off to access the gangway.
Also very expensive for drinks and what you get.

I went on a 3 night cruise to the Bahamas on Wonder of the Seas. Large ship that was overcrowded. Tiny onboard pool with cloudy water. Hot tubs were choked with people. Difficult to find open deck chairs. The food was mediocre. Overall the ship felt dark. Long way to walk just to get water or a drink. Overpriced for what you got. Embarking from Miami was chaotic and stressful. I got charged $100 for towels that were returned and too ratty to steal.

Sadly Royal Caribbean is taking over as the Party Cruise Line, if you are looking for very loud screaming people, mostly Loud Rap Music, balconies that are difficult to enjoy unless you desire to get high simply by breathing the pot smoke filled air, smelling Pot every time you enter the hallway, I could go on, but you get the idea. We have been loyal Royal customers, but we need to look elsewhere, may try Celebrity, hoping for better. So disappointing, we report the pot issue, since it says no smoking at every room, and they say, do you have evidence, I say just breath, and they laugh and say, but where is it coming from. Hilarious.

My reservation number: 2149235
I purchased my cruise because it listed Turks and Caicos as a port of call — a destination I have never visited and was very interested in.
After booking, I received an email stating that there had been an error and that Turks and Caicos was actually Haiti. Due to security issues, Haiti was then replaced with Nassau.
My point is that this was a mistake on your side, and I bought the cruise under false information. For this reason, I am requesting a refund, as the product I purchased is not what was advertised. Sadly, Royal Caribbean insists saying will not cancel my reservation without charging, so I lost my money.

We had a 9 day cruise on the Independence of the Seas in September, I cannot fault the ship, it was immaculate, the food was the best, and every one of the staff were brilliant and so helpful. On the second day we had a phone call to go to the accounts department, where they told us our bankcard has been refused and we couldn't use it,also the company had taken £76 out of my account for tips etc, which I complained about and they gave it back to me. For the rest of the trip we had no money at all,so couldn't buy anything not even a little gift for the family. It was a special holiday celebrating 60 years of my husband and I being together, we are disabled pensioners aged 75 and 76. I contacted Royal Carribbean when we got home and they will not do anything for us,they accepted our card when we booked, they turned a beautiful holiday into a disaster and we are both still so upset about it, we are never going on a cruise with them again.

The experience this past week with customer service has been one of the worst experiences I have had with a support team. I was on hold off and on for almost an hour, then told nothing could be done at their level and it needed to be escalated. I was told I would hear back within 24 - 48 hours, it ended up being 6 days later after following up, and then that team also was unwilling to help me with something that was misstated on Royal Caribbean's website.

I always touch up girls on the dance floor and they touch back because we having fun and just messing about, but one night I dont even remember touching any girl and she complained then they kicked me off the ship with only my passport and a few belongings, they said my mum should carry all of my stuff. They forced me to buy an expensive flight and waste my money, there was also hair in my food multiple times in the canteen. This place is disgusting, they try to charge you almost £20 per person/per day for tips, it comes out of your account automatically, you have to go to reception to tell them to remove it. Don't go on a cruise ship! They dont respect you and they break the law constantly, they refuse to show me video evidence what i done. There is so many things they done that is despicable, they pulled me out of my room when I was drunk and checked my blood pressure, then put me back in a random room and confiscated my trainers and didn't shut my door, then they come in after a few hours just to turn on the lights and disturb me, this is all bullying and disrespectful.

This will be our fourth cruise with Royal Caribbean in the last 10 years. The latest was'The Voyager of the Seas' in the Med. The one positive was the seamless organisation and service but this was heavily tainted by a cocktail of dreadfull experiences, echoed by many other passengers. I'm sorry to say this was a total ripp-off. It came as no surprise the number of passengers they crammed onto the ship contributed to many falling ill. The companies policy on tardy hygiene protocols was quite shocking. It became obvious they had a problem when they stopped self service everywhere because of hygiene. In the main 'Windjammer' food hall the sheer numbers of people became a joke. It became impossible to find a table and if you did the staff would hover over you, taking plates to free up for the next customers. You were constantly guarding your space and having a meal together was impossible because of the constant food shuttles and waiting to be served. Quality of food was poor with limited choice compared to previous cruises. It became obvious they were making economies and shortcuts to increase thier bottom line. They used disgusting synthetic cream on all the desserts for example. All geared up for PROFIT ! PROFIT! We tried to take advantage of the main dinning room and were marched to a table of 12 who were all related which was un-acceptable to us but it fell on deaf ears. The portions were so small with virtually no vegetables we walked away hungry. The price of drinks was also shocking on the ship, the cheapest bottle of wine was 29 euros plus additional taxes and levies. Classic case of captured market so fleece the customer. The quality of the wines was also very poor indeed and chosen for profiteering. WARNING! Beware of being overcharged for drinks or those you didnt purchase, always get a reciept. Everything is set up for maximum profit without consideration to the customer from excursions to internet packages. The company would strenously challenge all of this but we witnessed the complaints queue everyday at the customer service desk ! The rooms are looking tired and general furnishings throuhout the ship looking very tatty indeed. Sheer arrogance to think people are so stupid not to vote with their feet in future.