I decided to take advantage of the discount for black Friday. Ordered a desk diary and pen for my mum , package arrived today , no pen so very expensive diary in the end ! Can't be bothered to e... See more
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Impeccable Customer service. After placing an order I telephoned with a query. A real person quickly answered who resolved my issue with a warm, curteous manner. Very impressed with the packaging,... See more
My order arrived in 5 days! All the way from the UK to my small village door step in rural Ontario, Canada! The package with my 3 items arrived safe and sound. The package was marked as fragile and ea... See more
I ordered a silver coin for £29.99. There was an Easter discount of £3 so it was £26.99. It was a purple stamped coin for Queen Elizabeths Platinum Jubilee but I received an awful metal coin, whic... See more
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3.2
Average
44 reviews
No recent history of asking for reviews
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Disappointed customer
Although I understand testing times due to covid, I Ordered a Christmas gift well in advance of store Xmas cut off date, I had notification saying it would arrive by 23rd December but it didn’t, after continuous chasing, the item eventually arrived mid January at least a month after order date, all broken due to very poor and insufficient packaging, you cannot reach them on the phone so I sent numerous emails which took forever for any response or acknowledgement,
Eventually got replacement item but obviously far too late for Christmas,
Considering it’s a “royal” store I feel that their service is very disappointing at best
January 16, 2021
Unprompted review
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