RoyalDesign.dk Reviews 

Arrived as planned but I am giving it 3 stars as I had to choose a pakkebox 3 metro stops away instead of the one next to my house even though I put in my address...

Very good, fast delivery

Placed an order for a soda machine and extra bottles. The machine was in stock and was said to arrive within a few days. A week late nothing arrived. I emailed (on a Tuesday). They said they were holding the order waiting for the extra bottles (arriving that Friday). I asked to have things to be shipped separately. They agreed. I asked for a tracking number. I received the tracking number a week later—as they had only shipped the machine without the extra bottles the following Monday. So from a started delivery time of days to an actual arrive time of weeks. And 6 weeks later the extra bottles have not arrived without a word from them.

Placed an order Sunday. It showed that one of the items was not on stock. Asked them to change that item. Was told that they cold not change an order. But they were able to split it and send the items they had on stock. Now Friday they have still not shipped the order.
Firstly: If internal rules or IT-systems prevent you from giving service to your costumers (changing the order) either change your rules or your system.
Secondly if running a web shop day to day delivery is a minimum requirement to stay in business.
First and last time shopper on Royaldesign:
Supplement: The order was placed Sunday 10 November 2019. Today on the 20th November the parcel has not yet left Sweeden. Sic!

The selection and quality of the products was great. Delivery was not...I received my order over a month later than I had placed the order. One of the products i ordered was delayed by a month. I was not even contacted about this, i had to phone 15 days after i placed the order. I Got offered the option of having the remainder of my order shipped to me, and the last product sent when available. I accepted the offer. I instead received an email a few days later that my full order would be sent together.

Fin handel
Hurtig ekspedition
God levering
I alt OK +

Good experience

Good communication, item sent in time. No problem and well packed.

Super billig pris og god leveringsservice. Alt var bare ok.

Five stars for the RoyalDesign.dk and rum21.dk customer service and especially for Kian L., who helped me with my order, that I made through the finnish site room21.fi. I accidentally called the danish customer service and still he was glad to help me with the order. Huge thank you! Good job by Kian L. and RoyalDesign.dk! ❤️😊

We ordered several things from Royal Design.
Some of the items ordered had production faults. This was not Royal Design's error but the manufacturer's.

Customer service was able to find a solution and quickly sent a replacement.

I will definitely be purchasing from Royal Design again.

Never got money back for an order I returned
Returned part of an order on 8 november 2018. Royal Design confirmed they had received the product and promised they would refund me. Which they never did. Can only second what other people wrote on here. They are stealing from you.

Placed two orders on the same date, and both items were in stock + the website Said delivery was 3days. Been over two weeks and the only messages I receive in my email are for one product only and the delivery dates keep changing. At this point it’s just really frausting.
Get yourselves together please

Made my order on 12/12/2018. Order number 16152995. It is now 1/22/19 order has still not been shipped have tried calling but the phone number in my confermation email says they are closed no matter what time I call. Have sent two emails asking for a refund with no response. They took my money and never sent my order. Wish I would have done a little research before placing a order with this company.

Everything about the service for royaldesign have been bad. Ordered things in the beginning of December. In the middle of December I had to write to royaldesign and ask where my products were (the number I got in my email didnt work). I got the answer that they were on the way and I worte back that it was okey just as long as they came before christmas. They answered back that they couldn't promise that my products (christmas gifts) could come before christmas.

So I cancelled the order and were promised to get the money as soon as possible. Nothing happened and right before christmas we called again and asked for they money because we needed them to buy other gifts. Royaldesign said that I would get the money soon at my account. Today 28/12 I still haven't got the money so I called royaldesign again and the girl I talked to (the first sweet person at royaldesign) told me that the order was cancelled but it didn't say that I should get the money back. I was quit shocked that we were promised help several times but never got it. Will never use royaldesign again or recommend it.
I have used many resources on this case.

I bought SMEG kettle from them. However, I could not registered for warranty since it is EU model. I try to drop them several emails but got no reply.

Al for lang leveringstid