The item is great, however I paid for door-to-door home delivery and my package was dropped at a kiosk on the other side of the city!!! The only reason I paid extra for home delivery is because I wa... See more
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See what reviewers are saying
Overall happy with the product, but not with the customer experience. The delivery was a month longer than expected without any update from the seller, awkward to assemble, and came with a stripped sc... See more
Price was good, delivery was fast. But the pacage wasn't marked as "fragile". I ordered pretty expensive glasses for almost 500€ and my box came damaged from one side. Happily my order wasn't defected... See more
I cannot praise royal design enough their after sales service is the best I have ever experienced.The did their absolute utmost to put a problem with my order right. Thankyou royal design for the best... See more
Company details
- Home Goods Store
- Decoration and Interior Design Store
- Furniture Store
- Glassware Store
- Lighting Store
- Outdoor Furniture Store
Written by the company
Kundtjänst Vardagar 8-17 | Tlf: 010 750 27 88
Contact info
Porfyrvägen 2, 382 92 , Nybro , Sweden
- 010 750 27 88
- info@royaldesign.se
- www.royaldesign.se
4.1
Great
40K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Only part of the order delivered
I ordered two products and received the messaged that both had been shipped. When I opened the package it only included one of them.
December 23, 2021
Reply from RoyalDesign
Hi Haukur!
Thank you for the review, it help us to get better!
We are sorry that you have not received a product in your delivery. We have now created a new order for you. You will receive an email with a delivery note and tracking number when your order is sent from us.
We apologize for the inconvenience and we hope you receive your new order soon.
If you have more questions or concerns, you are warmly welcome to contact customer service and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign
Supersnabb leverans 👍🏼
December 21, 2021
Quality product and fast delivery!
December 21, 2021
Great price of beautiful carpet
Great price of beautiful carpet which has a high quality, delivery at my door as agreed, fast and professional! Highly recommend!
December 16, 2021
Wish the packaging of the cutlery was…
Wish the packaging of the cutlery was better, I know the fork and knife I ordered were placed inside a plastic sleeve and surrounded by a piece of carton, but the carton had neither bottom nor lid, and the plastic sleeve was not glued to the carton and was not sealed in anyway, so by the time my fork and knife arrived, they were completely exposed inside the bigger package. Luckily, the cutlery did not scratch the pan I bought inside the same package, and luckily the cutlery themselves didn't got scratched or damaged in any way....
December 8, 2021
Royal royal👍🏻
December 3, 2021
Easy to order and quick delivery.
November 29, 2021
Fast delivery and sensible prices
November 26, 2021
The glass is slightly deformed
The glass is slightly deformed, there is no lid, and it has a really bizzare smell.
November 24, 2021
Reply from RoyalDesign
Hi!
Thank you for your review! It helps us to get better!
Sorry about your product. We refer you to our website to register a return via our return system Returnado.
You can register a return via the link below:
https://royaldesign.se/returns
Have a nice day!
Sophia, RoyalDesign
Good price and fast delivery.
November 17, 2021
excellent quick service
November 12, 2021
Supersnabb leverans
October 29, 2021
Shopping went smooth
October 20, 2021
Everything went smoothly.
October 5, 2021
The quality of the product (mortel) is…
The quality of the product (mortel) is as expected but I am very disappointed in the lack of communication from RoyalDesign with respect to the fact that we bought the mortel in February and delivered in September without any information nor compensation.
September 27, 2021
Reply from RoyalDesign
Hi Romain!
Thank you for the review, ut help us to get better!
We are incredibly sorry that you did not receive updated information regarding the delivery of your order. We will take this further internally when this is to happen. I can see that you should have received a discount code as compensation for your product that you ordered being delayed. We do not provide compensation for delays due to the supplier. This is clearly stated in our terms of purchase, but as the delays are due to coivd-19, we make an exception and send out the discount code that you can use on your next purchase with us.
We are happy to hear that you are satisfied with your product and we hope you want to give us a second chance in the future with a new order. If you have more questions or concerns, you are warmly welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
Very satisfied with the product…
Very satisfied with the product quality, but my problem is delivery options. DHL is very far from where I live.
September 20, 2021
Reply from RoyalDesign
Hi Peter!
Thank you for the review, it help us to get better!
We are sorry that you are disappointed with the delivery choices. We are happy to hear that you like the product.
We hope you will come back to us and do a new order in the future.
If you have any more questions you are welcome to contact our customerservice and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
We have just received our sofa
We have just received our sofa. If was very well packed. We are satisfied.
September 13, 2021
Not quite happy with the packaging and delivery
Not quite happy with the packaging and delivery and products were slightly different in comparison to the online pictures.
September 1, 2021
Reply from RoyalDesign
Hi Emi!
Thank you for the review, it help us to get better!
We are sorry that you are not happy with the delivery on your order. The products on the website can be slightly diffrent from reality sometimes. You can find more information on this in our terms of purchase.
If you have more questions you are welcome to contact us again and we will help you further.
Önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Emmie, Royaldesign
Satisfying shopping experience!
August 26, 2021
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