Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... See more
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Review summary
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Reviews shaping this summary
Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... See more
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Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... See more
Company replied
They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I aske... See more
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Company details
Written by the company
Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.
Contact info
Worcestershire, WR9 9AY, Droitwich, United Kingdom
- 01904 862172
- Info@royalfinesse.co.uk
- www.royalfinesse.co.uk
4.7
Excellent
192 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Reply from Royal Finesse
Hi Claudio,
It’s lovely to hear that you were happy with the product provided and we look forward to hearing from you in the future.
Thank you so much for the kind review!
Many Thanks,
Royal Finesse Customer Support
Great table at a good price
Great table at a good price. The delivery men even put it together for me. Very pleased indeed.
June 18, 2025
Reply from Royal Finesse
Hi Elizabeth,
Thank you for taking the time out to leave us a review, it is really appreciated and we are happy to hear you are pleased with the furniture!
Your comments will be passed along to the team and please don’t forget we are always here if you need anything going forward.
Many Thanks,
Royal Finesse Customer Support
The good and the not so good...
The good parts: this is a nice, well-made product; contact with the organisation is easy and they were always very pleasant.
The bad parts: you pay FULL price up-front – which is not great if they have a fire or go bankrupt. Also I was kept waiting a full 7 weeks before it eventually arrived. I found their web-site misleading about this (4-6 weeks) and I was told when I initially inquired that (if it was in stock – which it obviously wasn't – it would be with me in 2 weeks). So I suspect they are perhaps a little less than transparent about this.
Would I buy from them again? It has to be a no because similar products can be had more reliably and with less risk.
June 17, 2025
Reply from Royal Finesse
Dear Chris,
Thank you for your feedback in the review, it’s lovely to hear that you are happy with your furniture. We also appreciate your comments. It provides valuable feedback to help improve our service.
We want you to know that if you are ever having issues or need to discuss payments in the future, we are always happy to help and we always have precautions in place to return the money to you in instances such as you have mentioned. It is standard procedure to take payment upfront when you make a purchase online, we provide various ways to pay for furniture to help you feel secure, you are always protected when paying by card, and as a company we are fully insured. Our priorities are to deliver the furniture you have paid for and give good customer satisfaction.
We have a standard lead time on our site, which is generally 1-2 weeks unless stated. Any deviation to our standard lead times are shown at the top of the product description. We are also on hand to provide any clarity at the time of purchase for future reference. The lead times are provided as our best estimate at the time of purchase. However, we appreciate that there were some unforeseen delays in this case that impacted the lead time of the items you purchased. This was a rare circumstance that we went through regarding your order, we sincerely apologise for this, and we appreciate your patience during this time.
Your comments are greatly appreciated. As mentioned, we do take all feedback seriously and use it to help improve our service. We apologise for any inconvenience that was caused. If you do change your mind to return to us in the future, we would be delighted to help you.
Many Thanks,
Royal Finesse Customer Support
Very good to deal with
Very good to deal with, furniture came quickly and it’s very good quality.
June 2, 2025
Reply from Royal Finesse
Hi Rebecca,
Thank you for your kind words, it is appreciated you taking the time to leave us a review.
We are delighted to hear you are happy overall and we are always here if you need anything going forward.
Many Thanks,
Royal Finesse Customer Support
Good communication
Good communication, delivered within time stated, delivery guys polite and helpful.
Good price. Very happy!
May 24, 2025
Excellent quality
Excellent quality, just as expected, delivered to schedule, great customer service via email
May 24, 2025
Excellent
Very nice , well made and well wrapped for transport
Delivery crew polite and friendly
May 23, 2025
Very disappointing customer service
Very disappointing customer service - been trying, over past few weeks, to get dimensions of table with chairs pushed in when not in use, and now product is out of stock.
Phone line don’t seem to answer queries directly and offers call backs but can’t give time slots - tried twice.
Email answers / live chat have been inaccurate and repetitive but don’t answer the query being asked. Resorted to drawing a sketch of what I was looking for but apparently dimensions aren’t known.
All very polite, but not particularly useful.
June 8, 2025
Unprompted review
Reply from Royal Finesse
Dear LAG,
Thank you for your feedback. We would like to apologise for any miscommunication that occurred during your enquiry. We have located several emails from you, and can see that we responded promptly and courteously to your questions.
Unfortunately, one question regarding the measurement of an out-of-stock item was beyond our representative's ability to answer at that time. We regret that you chose to leave a negative review, particularly given that you received timely responses to your inquiries, during a weekend.
We apologize for the unavailability of the item you were interested in and for the lack of a restock date, as we had communicated.
We do appreciate your feedback and will update our FAQs accordingly, so that the answer to your particular question is readily available. We wish you all the best.
Best regards,
Royal Finesse Customer Care
Thrilled with my heavily discounted and…
Thrilled with my heavily discounted and seemingly brand new ‘ex-display’ table and chairs
May 17, 2025
Great delivery team
Great, cheerful delivery team who took our parcel up the garden.
Very happy with the care shown.
April 24, 2025
Excellent service.
Excellent communication throughout . Quick efficient ordering and delivery . Lovely table and chairs.
April 26, 2025
High Quality table at great price
April 26, 2025
Table and chairs are lovely.
Table and chairs were easy to order. Updates were good. Delivery was quick. The table and chairs are excellent quality and look lovely. We would be confident ordering from you again.
April 25, 2025
Very helpful and friendly on the phone
Very helpful and friendly on the phone, answered my query immediately. Delivery was on time, careful and efficient.
April 16, 2025
Teak table set
Was kept in touch as to when my table and chairs would arrive and was on time
April 12, 2025
Very pleased with our high quality…
Very pleased with our high quality table. We did pay an additional charge for build etc which turned out not to be necessary. When we raised this the customer service response was excellent and a refund issued
March 27, 2025
Ready for summer with our excellent new garden furniture!
The garden furniture was delivered without a hitch and we are really pleased with the quality. It's really sturdy and well made. Customer service are extremely helpful and prompt with their replies.
March 24, 2025
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