Royal Legal Group Reviews 

125
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Called me after reading these want nothing to do with them Its probably because my Brother wants my Belongings and he wants them to change my name so can not have access to whats rightfully mine

Rated 1 out of 5 stars

Ah Royal Legal what can I say about this irresponsible company if you what to call them that Now it's been 2 month they still can't seem to figure out what they did with my $1077.00 check. Bunch of i... See more

Company replied

Rated 5 out of 5 stars

Agent Kevin T. Thank you for fixing the discrepancy in one of my accounts. For future calls please consider speaking a little more slowly or enunciate more clearly. Speed in customer service calls... See more

Company replied

Rated 1 out of 5 stars

In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked... See more

Company replied

Company details

  1. Legal Services

Information provided by various external sources

Royal Legal Group specializes in assisting clients from all walks of life. No matter who you are or what kind of hand you’ve been dealt, we’re confident in our ability to aid you with matters involving: Business litigation, The Fair Debt Collection Practices Act, or FDCPA, Consumer rights, and Bankruptcy. We pride ourselves on leading by example. Our elite attorneys were chosen for their amazing knowledge in a variety of practice fields, and for their proven track records.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

125 reviews

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1.5

All reviews

(125)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and reliable from the start

From the beginning, the customer service has been exceptional. No judgment, only understanding and flexibility. I’ve received prompt attention when I’ve asked questions and the account reviews help me see that I’m making progress. Admitting you have a problem with debt is the hardest part. Royal Legal Group has made the rest of the journey easier.

November 6, 2018
Unprompted review
Royal Legal Group logo

Reply from Royal Legal Group

Hello Missy,

Thank you for sharing your positive experience with us. Client satisfaction is our goal and we are delighted to hear that you are pleased with the services provided to you. As always, it is our pleasure to serve you.

Rated 5 out of 5 stars

THE BEST CUSTOMER SERVICE EVER!

May 17, 2018
Unprompted review
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Reply from Royal Legal Group

Good afternoon Teri Prochaska

Thank you so much for taking the time to provide us with your feedback. It is great to hear that you are satisfied with our customer service.

Rated 5 out of 5 stars

They have been very helpful with…

They have been very helpful with getting my financial situation cleared up. Honest and trustworthy are two words that come to mind when I think about this group. Thanks for all of your help.

May 16, 2018
Unprompted review
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Reply from Royal Legal Group

Hello Ms. Wallace

Thank you for your feedback! We are thrilled that your experience with us has been a positive one. We use feedback from clients like you, to ensure that we’re providing the best possible services.

Rated 5 out of 5 stars

I have been happy with Royal Legal…

I have been happy with Royal Legal Group. They are helping me get my life back in order.

May 16, 2018
Unprompted review
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Reply from Royal Legal Group

Hello Diann Dreiling

Thank you for taking the time to provide great feedback. We love hearing that our clients are pleased with the services that we provide. As always, we are here to help and it is our pleasure to serve you.

Rated 5 out of 5 stars

They keep us up on everything and…

They keep us up on everything and answer any questions we have.

May 16, 2018
Unprompted review
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Reply from Royal Legal Group

Good Afternoon Edali Ratzlaff

Thank you for taking the time to provide great feedback. We love hearing that our clients are pleased with the services that we provide. As always, we are here to help and it is our pleasure to serve you.

Rated 5 out of 5 stars

I highly recommend this company

May 10, 2018
Unprompted review
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Reply from Royal Legal Group

Hello Charman

Thank you so much for taking the time to provide us with your great feedback. As always, we are here to help and it is our pleasure to serve you.

Rated 5 out of 5 stars

As a practicing attorney for decades…

As a practicing attorney for decades and partner of Stonepoint Law Group, PLLC . I am proud of the work we do assisting our clients. For those struggling with credit card bills we provide a tailored and effective way to relieve them of their debt burden. The team here at Stonepoint law firm is experienced, thorough and compassionate. We strive to make this experience as stress free as possible. At Stonepoint PLLC, we welcome the opportunity to consult with anyone struggling with overwhelming debt."

May 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great service!

I have been very pleased with the way that Royal Legal Group has been processing my account.

May 2, 2018
Unprompted review
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Reply from Royal Legal Group

Hello Doug

Thank you for taking the time to provide great feedback. We love hearing that our clients are pleased with the services that we provide. As always, we are here to help and it is our pleasure to serve you.

Rated 5 out of 5 stars

The representative was kind and…

The representative was kind and courteous and was able to find my information and explain what process my account was being handled. She promptly answered both of my questions with great knowledge and informed me that she would send me an email and that I would receive it on Friday helping me change bank information for my payment. She asked me if she could assist me in any way or if I had any more questions. Superb employee!! Future leader for your business.

March 7, 2018
Unprompted review
Royal Legal Group logo

Reply from Royal Legal Group

Hello Anthony!

Thank you for taking the time to provide great feedback, we love hearing that our clients are pleased with the services that we provide. Your kind words have been forwarded to management for review. As always, we are here to help and it is our pleasure to serve you!

Rated 5 out of 5 stars

I had a thorough review of my …

I had a thorough review of my outstanding credit cards that will be settled. I am encouraged that my finances will improve while in this program.

Mike Toner

August 29, 2017
Unprompted review
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Reply from Royal Legal Group

Thank you for sharing your feedback, Mike. We look forward to helping you resolve your debts and meet your financial goals.

Rated 2 out of 5 stars

Nightmare!

So far dealing with this company has been a nightmare. I'm on hold forever when I call. One person to the next has no clue what's going on with my account. I had changed my account information and have been dealing with them to get things straightened for almost a month now and it's still HORRIBLE. I am starting to question this business and whether they will truly be able to help me.

July 31, 2017
Unprompted review
Royal Legal Group logo

Reply from Royal Legal Group

We are very sorry to hear about your experience, Sara. If you have additional questions or concerns after the call with Timothy, please send us an email at feedback@royallegalgroup.com with your availability for a phone call (your preferred day, time and phone number) and we'll have one of our specialists contact you shortly.

Rated 3 out of 5 stars

Still pretty new to the group

Still pretty new to the group. I've been trying to call in for my monthly meeting. I am out in hold, being told (electronically) that I am caller one. 45 min later, I am still in hold. I have tried leaving my number, according to their prompt that a representative will call me back later. That was three days ago. I called again today and was in hold for an hour before I gave up. I'm starting to get a little leery. I found a local number and called "my" attorney directly. He wasn't in the office and I left a voice mail. Time will tell....

May 30, 2017
Unprompted review
Royal Legal Group logo

Reply from Royal Legal Group

We're sorry to hear about your experience, Gary. Communication is very important to us, so we hope Bertrina answered all your questions during the account review today. Please don't hesitate to contact our client services department at (800) 352-9488 or cs@royallegalgroup.com if you have any questions or comments regarding your account.

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