RPGSHOW.COM Reviews 

268
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair, noting that the units feel soft, look completely natural, and come with beautiful custom styling. Buyers also appreciate the responsive and accommodating customer service team that ensures smooth communication throughout the purchasing process. Some reviewers were not happy with the order details, mentioning that items looked different from the website pictures or that unexpected hair textures were received. A few customers also pointed out that the hair caps felt a bit small or that shorter hair strands mixed in made styling more difficult.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous natural look, softness, and high quality of... See more

Quality

Reviewers mention positive feedback about quality, highlighting soft, natural-looking hair, strong durable... See more

Customer service

Users describe positive interactions with customer service, highlighting quick response times, friendly... See more

Order

People report ambiguous experiences with order, as some reviewers praised smooth delivery updates and timely... See more

Price

Clients share positive opinions on price, noting that the items offer great value and affordability thanks to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have bought 7 units from RPG show...there units are quite expensive so I buy from their clearance section..The quality is stilI good... ..I bought a unit that I was quite disappointed with but I... See more

Company replied

Rated 4 out of 5 stars

Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The pri... See more

Company replied

Rated 4 out of 5 stars

Really good quality hair! It’s so soft, and the lace melts right in, you barely need to do anything to it at all. They also do costumesation which is a +. The only downside for me is that the cap is a... See more

Company replied

Rated 5 out of 5 stars

I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... See more

Company replied


Company details

  1. Hair Product Store
  2. also in
  3. Clothing Store

Written by the company

RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM


Contact info

4.1

Great

TrustScore 4 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(268)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have been with RPGSHOW for about 8…

I have been with RPGSHOW for about 8 years. It seems like within the past year the wig prices have went up over $150 for a unit. I’m not sure why. The quality of wigs are the same and they haven’t gotten any better but the prices are ridiculous. I’m going to find another wig company. It’s sad cause I really liked this company. Oh and the hair sheds like crazy.

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

I trust Rpgshow

I love RPGshow. I’ve ordered about 4 or 5 wigs over the years and I’ve been consistently impressed. They are responsive and only once did I get a wig that was somewhat subpar. I didn’t like the color and all I did was recolor/tone it, add some tracks and it was fine.

October 5, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a ponytail from this company…

I ordered a ponytail from this company in blonde. I have never ordered such raggedy hair a day in my life. I need to know if they are the same company as My first wig. If so, I am regretting and I have not received my headbang wigs. Dang what a mess! Please avoid at all cost.

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Best wigs company …

I have purchased 6 wigs from RPGSHOW and never had a problem so when I read those reviews where customer complain about there wigs and wonder if your purchase was from the same company. All my wigs are quality and natural and very realistic don’t get me wrong they cost a lot put I also believe you pay for what you get

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

Best of the best!! Often copied but never matched!!

I've been buying from RPGshow for 8 years and to me they are the best on the market. Not only for the quality of the hair and units + the huge choice of styles they offer, but also for their UNIQUE CUSTOMER SERVICE which I have found nowhere matched.
-
Anyone who has had contact with Tina and her colleagues know that. I'm in France, the company is not next door but it feels to me like a second family. I can guarantee you that if there's anything you are not happy with, the customer service will do all it can to help. I have never had problems and have always had very quick replies to questions about my orders. So for those bad reviews, which do not at all match the reality of the quality of service, they are either from bad faith customers (come on, we all know some people who no matter what you do will never be happy as they want the product and the money back and come up with fake reasons to have both...) OR they are simply competitors who are on a mission to sabotage the work a long-standing company made of sincere professionals who care.
-
The truth is that RPGShow was there before wigs became fashionable. That company saved my life and allowed me to hide my hair loss for years, which could no longer be hidden in my thirties. Nobody has ever been able to detect that I was wearing a wig. Today everyone else is trying to match the level of this company which is way ahead and has become an expert at what they do because they have mixed great colours and hairstyles and work with amazing hairdressers. They have helped make hair loss a non-issue. For that, they will have my GRATITUDE forever. It is priceless. Now even if my hair has since grown back, I am so in love with my units that there's no way I go back to wearing my natural hair!! Long live RPGShow!! You'll find cheaper units elsewhere but you'll never find that level of commitment and care which goes way beyond the professional level. You feel you have real people behind the screens and you're not just another number.
-
And I just LOVE Tina, I have never seen anyone match her level of care and customer service. I would love to meet her one day as it's obvious she has the kindest heart ever.
-
Please dear reviewers, give the company a chance. I promise you you will not be disappointed. Don't rely on a couple of bad reviews to determine your choice for you. Just write to the customer service team and ask your questions, they'll be there for you and not just before you order. Give it a try and trust your own judgement.

July 3, 2020
Unprompted review
Rated 5 out of 5 stars

I've been a loyal customer of RPG for… 7-8 years

I've been a loyal customer of RPG for around 7-8 years now and have NEVER, EVER received a product that did not meet or surpass my expectations. Their units are durable, natural, authentic, and made with such care that I can't imagine shopping with another vendor. I have had custom units, I have had their stock units "customized" to suit my wants and never once have they disappointed me. I am a marketing professional and social butterfly - I guarantee you that 99% of the people I encounter do NOT know I am even wearing a wig. Most of my friends don't know that I've had to wear wigs as a result of the damage done to my hair/scalp from years of weaves and improperly installed braids. I've recommended RPG to so many of my friends and family, none of them has had an issue. I've worked with Tina in Customer Service over the years and hate the thought of her, her company and her team being defamed by fake bad reviews! When the pandemic struck she sent me a little care package of PPE/hand sanitizer - not one of any of my other vendors has ever done anything so kind!! I see the negative reviews here and wonder if these are just scammers or bots or malicious attacks - if they were indeed true, then I'd call it a fluke, reach out to customer service and try again - because this company is at the very top of my list of favorite vendors! Keep up the great work RPG - you ROCK!!

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Love this company!!

I have bought two wigs from this site and love how they look! These wigs look very natural and are very durable. I have Alopecia and wear the wig every day and these wigs last a very long time. I love this site and the people who work for RPGSHOW. Penny was very patient, understanding, and helpful throughout my wig buying process. I will always recommend this site to people looking for wigs because not only are they trendy wigs, but they are also natural looking.

June 26, 2020
Unprompted review
Rated 5 out of 5 stars

Honey Brown Ombré Unit

First, I’ll say that I have a total of 5 different units from rpgshow. This is the ONLY place I will purchase a unit from. I’ve purchased from other place before and I seriously regret it.
If you purchase any unit from rpg show, you will not be disappointed. This review in particular is about the “ Honey 200% Density Brown Ombre Long Straight Lace Front Human Hair Wig - touchedbytim008”. The quality of the hair is excellent. The hair is extremely soft and there’s minimal to no shedding at all (even after having the unit for almost a year). The unit is easily washable and easy to style with various tools (whether it’s with a flat iron, curling iron, flexi rods, etc.). Rpg has done a great job with selling units where the knots on the units have been bleached beforehand and the scalp tinted (this makes one less step for you and your stylist). The hairline is so realistic. Everywhere I go, I get compliments on this hair.

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

I purchased two units from RPG Show and…

I purchased two units from RPG Show and I have had no problems. The first unit was a full lace kinky straight unit with brown highlights. The unit was very full and I wore it almost every day because I loved it so much. I washed it a couple of time and it still maintained its color and fullness. The only complaint was that after the 3rd wash, I got a lot of tangling when wet but once dry, it was smooth again.
The second unit I bought was a yaki textured bob unit in jet Black. I'm not as happy with that unit because its full lace and probably 100% density (website said that but I didn't pay attention) and even though its yaki and it is not as textured as I like my yaki units. It's not a bad unit but I guess I just don't care for the style or color because its really jet black. With all that, would I order from them again, absolutely. P.S. RPG Show is a different company than RPG hair so be careful.

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

RPGSHOW has great quality wigs

RPGSHOW
WIG - NC003

This is my third unit that I purchased from RPGSHOW. The first two were of the same great quality as this one. The hair is one of the highest quality that I have seen and I purchase a lot of wigs.

I have dyed this wig and it takes color very well. Even after I processed it the hair was still soft and did not get rigid and hard.

I take very good care of it by using quality shampoos and conditioners that prolong the life of my wig. I use curl refresher sprays that keeps the curls fresh and bouncy. Once brushed out the curls pop back very easily on this wig.

Also, I really love the glueless caps that allow you to wear your wig without glue and allow the wig to remain secure on your head.

I have always recommended RPGSHOW to my family and friends when they compliment my hair.

People can not tell that I am wearing a wig and when I tell them they want to know where I purchased it from. The wigs are so realistic and natural. I love these wigs and will continue buy them.

May 18, 2020
Unprompted review
Rated 1 out of 5 stars

Buy at your own RISK.

Buy at your own RISK. They have some good quality hair. However the hair will shed very fast. And you will start to see gaps in your wig as the hair falls out. Also avoid their blonde wigs mine started to burn and it got stuck to my hair straightener as I was curling it. The experience I had with RPGSHOW.COM was very disappointing as their units/wigs are very pricey. It’s a shame as they had good units between 2010-2016 but not anymore.

May 2, 2020
Unprompted review
Rated 2 out of 5 stars

I just recieved my wig today and I…

I just recieved my wig today and I payed 145.80
For a 14inch curly wig . It came very fast.
The wig was odd looking and I washed it and it shed like crazy. And only a little bit of black water maybe because it was dyed event hough I asked for Natural and it looks like 2 diffrent textures and lengths, some of the texture looks like synthetic hair .I have not even combed it because I'm scared I'm going to tangle it or mess it up due to the hair texture .it looks like I will RIP out more hair if I comb it ..The shedding is during the washing . More than it should be I was referred to the company by a friend but had I seen these reviews I would not have brought this wig . I would.not buy again. I'm very disappointed.. Buy at your own Risk. It's so bad I'm not even gonna bother wearing it any more . ..My wig was not worth 145.00. I wish I could Post Picture ..Todays date is May 3rd 2020 and I just got it 4days ago.
Ok Fast forward Update . May 13th the Company told me to send the wig nac and they will do some Quality control i was very reluctant to send it back because i read reviews of people.not getting their money back or hair back so any how i sent it back because the company promised me they will take care of it and they sent me a free shipping label ..i will keep yall updated as of the Results..Today is May 17th. to let yall know what happen . I am greatful they let me send it back and was willing to work with me

May 1, 2020
Unprompted review
Rated 5 out of 5 stars

Love this hair!

I purchased a wig from their clearance section. I received it extremely fast & I was so happy with the quality of the hair. I am currently going through chemotherapy for stage 3 breast cancer & I completely bald. When I wear this hair people who don’t know me cannot tell that it is not mine. I have done several different styles with this hair & absolutely love it! I wish I could add pics to this review.

March 7, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a wig on 1/31 and different…

I ordered a wig on 1/31 and different representatives have lied to me about when my order will be processed. I have been trying to reach them for a few days now and haven’t heard anything back. I spent $600 USD dollars and have no idea what to do now. Will not be ordering from them again as I try to get into contact

February 15, 2020
Unprompted review
Rated 1 out of 5 stars

Do Not Purchase

Their product never comes close to looking like what they advertise on their site, which is so disappointing since the price for these wigs are expensive. Did not get my moneys worth on the wig that I purchased.

December 24, 2019
Unprompted review
Rated 1 out of 5 stars

Don’t buy it!

Please don’t waste your money. $200 down the drain for a cheap wig I could’ve purchased on amazon for $20. Huge wig knots like I’ve never seen. Nothing you can do to save it. It also sheds like crazy! The hair is made so cheap that in some areas it looks like bald spots. Very disappointed and spent my hard earned money on this. Never again. It’s a scam!! Plain and simple.

December 3, 2019
Unprompted review
RPGSHOW.COM logo

Reply from RPGSHOW.COM

RPGSHOW.COM do not offer wigs under $300.
You may not place an order from our website, dear. Please confirm your order information again.
We should declare that RPGSHOW ONLY official website is WWW.RPGSHOW.COM and our ONLY official Instagram account is @rpgshowwig .

Since 2007, RPGSHOW.COM dedicate to providing our precious customers with high quality/luxury wigs. Cooperating with many celebrity hairstylists and influencers, we aim to bring out more exclusively wig designs for our customers!
With consumers’ continued love and support, RPGSHOW brand in the industry gains a high fame.
Therefore, so many fake companies Go under RPGSHOW’s name and trick consumers!!!
In consideration of our clients’ interests and RPGSHOW.COM reputation, we will take legal action against those illegal companies!!!

We definitely cherish each customer!
We will keep upgrading our products catering for your different requirements and improving quality of customer service in return!
Feel free to contact our customer service if you have any issue with your order at WWW.RPGSHOW.COM!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look