RPGSHOW.COM Reviews 

It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refund. Still waiting for return postage refund to come through. I ordered it as it looked just like my natural hair before I lost it so I was super excited but I wouldn't buy anything from this company again after such huge disappointment. Due to Paypals currency exchange from dollars to GBP, I received £26 less than I paid which isn't ideal either!

RPG never miss !!! I’ve been buying units from this company for over 15 years. Never have any complaints great hair, love RPG

I have been purchasing wigs from RPG show for over 15 years.. Honestly I think they have the best quality wigs I’ve seen.. If there is ever an issue they are always willing to help.. Just purchased 2 units last month and they are definitely gorgeous wigs. Very natural look with great quality hair.. Thanks for always giving us your best..

Unfortunately, I am extremely disappointed. I am bound to a wig for health reasons and have been shopping regularly at RPG for 7 years. The hair quality was not the best, so I had to order a new one twice a year because the hair started to knot a lot and was simply no longer supple, usually after just 3 washes. I have had such a bad experience with the last three wigs I ordered since last year. With one of them, the hair loss was so extreme right from the start that she lost a lot of hair and also developed real holes on the top of her head after just one month. The customer service realized that it was a production error and only offered me a voucher of 300 dollars, the wig cost about 450 dollars. I then ordered another one. She didn't have extreme hair loss but the same thing happend again on the top of her head. There are extremely large holes, you can imagine it like circular hair loss but with a wig. I've had good experiences with customer service over the years, but I can no longer accept receiving a voucher that doesn't even cover the value of the wig. Especially as this is not due to my care but to the extremely poor quality. I was able to overlook the poor hair structure, but I can no longer wear the wig if the hair is loose at the top of my head. In the meantime, I'd rather buy a wig for €1000 instead of this one, which costs less but only lasts 2-3 months if worn regularly. I am very disappointed as I was a loyal customer and would have liked it not to have come to this.

My POV: i'll start with what went well then move on to even better ifs. after waiting 56 days to receive the wig, im enjoying wearing the unit, the style and color are well done. i did a custom unit with a closure and mesh ventilated cap first wig purchase from rpgshow, csr was very responsive to my emails, ,desires and questions they had tremendous patience with me. ive shared some feedback directly with the back office for improvements. my experiences thus far have been good.

i must say im alarmed by the poor reviews i had no idea there were so many negative feedbacks about this brand. my experiences were really really good. ADA i think shes the best💕 she follows up and seems to care about my satisfaction. there's no option to upload photos or i would

This company is a complete scam! I specifically researched the wig I wanted to order beforehand. I watched several YouTube videos from paid influencers and then decided on a wig that was in stock. Strangely, after the purchase, my wig was not shipped immediately but only after I inquired, a week later. Unfortunately, I had to pay 13€ customs fees for FedEx to deliver the package to me (I live in Germany).
Finally, I received the wig, and what can I say... it does not look anything like the product pictures and videos. The base color was not an ash brown but rather quite reddish. The cut was completely frayed and crooked, the blonde highlights were very thick and partially incorrectly placed. Additionally, the blonde highlights were not properly toned, as some areas looked simply orange. The knots were not bleached, and I didn't have the option to choose that for my wig model, so I assumed that for 560€, the knots would be bleached as standard. Overall, the hair feels very damaged, and you can tell it is cheap hair of poor quality.
When I requested a return through customer support, they first rudely blamed me for not being satisfied with the wig. 1. The color varies depending on the screen, and 2. every wig is styled by hand, so it looks different. 3. I did not select the "Deep Bleach" option. Afterwards, they offered me $50 to have the wig color corrected at a hairdresser and a coupon code for my next order as compensation. They really tried everything to prevent me from returning the wig. Extremely unprofessional behavior from the company. If a customer is unhappy and can prove it with pictures, they shouldn't be so rude and make such silly compensation offers! For $50, I might have been able to fix the cut a little at the hairdresser, but nothing more. For this color disaster, I would have had to pay at least 200€ to fix it at a hairdresser, and many hairdressers in Germany are reluctant to dye wigs.
When I declined all these offers, they finally sent me the address details, and I have to pay for the return shipping to China myself because they do not offer a free return label. Shipping from Germany to China with tracking costs 46€!!! And I will not get that refunded.
I received my refund from RPGShow quickly, but unfortunately, due to PayPal's currency exchange from dollars to euros, I received 50€ less than I paid. Strangely, this has never happened to me before with PayPal, even though I have ordered in dollars or pounds many times. Overall, I lost €109 on this order and will never get it back. It was the biggest mistake to order from this company.
RPGShow has been the biggest waste of time and money ever. Better buy wigs from Hairvivi or even Shein—both have better quality than this scam company. The influencer ads on social media are fake; as a regular customer, you get a completely different quality.

I would avoid this company, poor costumer service. Messaged about adding colour to my wig, they sent a link to pay the extra fee but when I got the wig it was not coloured. I contacted costumer service multiple times re refund for the fee I paid for colour as it was not done. They completely ignored my messages. Poor customer service, lack of integrity of a company. Avoid!!

Use to be good but nowadays RPG Show has poor Quality, poor Color, poor Styling/cut. And to add insult to injury. They are still charging the same exorbitant prices for a much lower quality product.

I'm very pleased with the custom made wig from RPG. I appreciate the highly responsive and consistent customer service throughout the process.

The color and wig are lovely. I purchased an afro curly full lace wig with the name Diamond in it.

The customer service from RPG has been phenomenal. I’ve loved their attention to detail and dedication to ensuring the wig is exactly how I expected. I’ve ordered so many wigs since then and truly I’m convinced I’ve found my tribe. The selections are unbeatable and the coloring is so individualistic, there’s no way you can’t find your perfect match.

What made my experience great was the response time from RPG, and the friendliness of Tina!

I bought a wig from this company 2 months ago and it looked beautiful. I hesitated to write a review because I wanted to be sure that the quality could hold up especially after washing and restyling it. I wore the wig on a 2 weeks trip to Asia where it was hot and humid. And it held up. I washed it and restyled it twice and it looks and feels just like new each time. I can confidently say this is the best wig I’ve ever owned and have received so many compliments for it. The plus is the complimentary gift I received which included a beautiful scarf.

Yes, the quality of the hair is great - hands down but that is about it. The company is very helpful when you are buying but horribel when something goes wrong.
The return paragraph is just there to make you feel ok.

UPDATE: Issues resolved via my credit card carrier - directly.

I ordered my second unit from them an ordered the pre-cut lace service. The unit was great EXCEPT the pre-cut lace. The cutter just cut all the lace without regards for side burns - it was cut with the skill of a 5 year old.

I immediately contacted them with several pics of my unit vs the unit shown online WITH hair on the sides. I got basically a ball cap of hair with no real options to style the hair up or back.

They finally followed up and let me know they were closed over the weekend and to cancel my PayPal case and they were sorry and would help me. I was gullible and canceled case and then yup they tried to flip the scrip and offer $20 and to keep the useless wig.

I contacted PayPal and that is not a legal practice - DO NOT CLOSE YOUR case ever - I wish I had this advice. There is a work around if they do not comply with a full return at this point - thank you PayPal for the info. and this type of behavior goes on the sellers file.

I wanted an exchange originally because as I said the unit was amazing otherwise. I no longer thrust then doing an exchange so I have asked for a full refund and will purchase the unit without any lace cutting separately.

The fact I was not trying to get money back and took time to take pictures and explain should have been enough to work with me as a valued customer - which I guess I am not.

LESSON - Get your unit, inspect it carefully. File a claim if there is an issue and talking gets you no response. DO NOT CANCEL your claim until the refund or exchange has completed. No matter what they say.

I cannot be more pleased with the customer service i just received from this company.
They were attentive, helpful and responsive.
I recommend them 100 -%

I have been wearing RPG Show units since being diagnosed with alopecia in 2010. The quality and continuous product improvement are superb, so I prefer them over other companies. The new FIT 2.0 cap is amazing for people with alopecia due to the snug fit. Customer service is the best. The talented stylists can customize units based on specs and pictures. Using RPG as my only wig company has eased the anxiety of having alopecia, knowing I can get custom-quality units at a reasonable price.

I’ve been an avid RPG Show girlie for over 7 years now. The latest wig I purchased was the Estelle002 - a cute auburn colored bob. Of course, RPG Show quality is nothing short of amazing and this wig follows suit. The color is just like the picture, the cut is perfect, and the feel of the hair is nice and silky (200% density). Never hesitate purchasing RPG Show. I’ve never regretted it.

Omg, I love RPGshow. Honestly, all of my wigs came from here. I bought more than 8. Definitely the best wigs to buy. I never shop at any wig stores or online. This is definitely my first and will always be my website. I love it. Best quality and best packaging. They have the best response; if you ever need anything or have questions, they will email you back quickly. Just a very trustworthy website. I love it. 😍

I love the quality of wigs and wonderful customer service. I would recommend to anyone!

I am struggling with my illness that made me loose all of my hairs. Since 8 years I’m using the wigs of RPG and I LOVE them. Nobody sees or knows that it’s a wig!

I am very happy a no d pleased with the wig name Ophair002. I am also pleased with the customer service at RPGSHOW. I had them custom my head measurements because my head is very small. They got the measurements right, the wig fits well. Thank you RPGSHOW!