I have bought 7 units from RPG show...there units are quite expensive so I buy from their clearance section..The quality is stilI good... ..I bought a unit that I was quite disappointed with but I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The pri... See more
Company replied
Really good quality hair! It’s so soft, and the lace melts right in, you barely need to do anything to it at all. They also do costumesation which is a +. The only downside for me is that the cap is a... See more
Company replied
I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... See more
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Company details
Written by the company
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
Contact info
United States
- 1-718-213-4099
- service@rpgshow.com
- www.rpgshow.com
4.1
Great
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Love the look
Love the look ! my first purchase needed some tweaks because the hair is dyed and didn’t last long but after I voiced my concerns, they did a wonderful job and making my next one and it’s still lasting me
January 31, 2024
Unprompted review
I am absolutely in love!
I am absolutely in love with the consistent quality of RPGSHOW wigs. Whether I am meeting clients, or in the field, I always want to present well-groomed and polished. My RPGSHOW wigs do that for ume every time. These wigs have the natural look and feel that is important to me.
I have paid lots of money for wigs in the past, and many times have received inferior products. It has become hard to trust sellers to do right for the general public.
I have always been able to trust the integrity of RPGSHOW. Another plus, is their excellent customer service. I have always received a prompt response to my inquiries.
I am grateful to the RPGSHOW team.
Integrity means everything!
May 22, 2024
Unprompted review
Reply from RPGSHOW.COM
Hi Betty,
Thank you immensely for your kind words and for sharing your experience with RPGSHOW. We are absolutely thrilled to know that our wigs have consistently met your expectations and helped you present a well-groomed and polished appearance, whether at client meetings or in the field.
At RPGSHOW, we pride ourselves on delivering high-quality products that offer a natural look and feel, and it warms our hearts to hear that you trust our integrity and commitment to excellence. Your satisfaction is our top priority, and we are delighted that our customer service has always provided you with prompt and helpful responses.
Your feedback inspires us to maintain our high standards and continue serving valued customers like yourself. Thank you for being a part of the RPGSHOW community. We are grateful for your support and trust.
Warmest regards,
The RPGSHOW Team
I love this wig texture
I love this wig. It’s very lightweight for the summer. The curl pattern is beautiful. I put highlights in it, and it’s gorgeous. I couldn’t have asked for a prettier wig🥰🥰
May 8, 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Althea,
Thank you for sharing your wonderful feedback! We are delighted to hear that you love your wig, especially its lightweight nature, perfect for summer. It’s great to know that the curl pattern met your expectations and that adding highlights made it even more stunning. Your satisfaction means a lot to us, and we are thrilled that you couldn't have asked for a prettier wig.
Your kind words and support inspire us to continue delivering high-quality products. Enjoy your beautiful wig, and we look forward to serving you again in the future!
Warm regards,
The RPGSHOW Team
NEVER AGAIN
Ordered a $700 wig that was in stock. Over a week later and my order is still “processing”. according to the timeline on their site my order should’ve arrived already. I contacted customer service and was given a slightly longer, but equally as false timeline. I ordered it for an event that was 2 days ago and the order still says processing. I honestly couldn’t be any more disappointed. I will never order from here again and you shouldn’t either.
May 10, 2024
Unprompted review
Reply from RPGSHOW.COM
Hi Chelsye,
I hope this message finds you well.
I want to extend my sincerest apologies for the delay in processing your recent order. I understand the frustration and disappointment this situation has caused, especially given the urgency of your order for a past event.
In hindsight, we realize the importance of providing accurate information regarding the processing time needed for items, especially for complex products like the blonde highlights wig you ordered. This particular item requires multiple rounds of bleaching and dyeing. Additionally, the deep bleached knots and fake scalp that you want also needs a few extra days to the production timeline.
We deeply regret any miscommunication that may have led to a misunderstanding between us. I've personally reviewed your order status, and I'm pleased to inform you that it was shipped via FedEx on May 17th. Kindly keep an eye out for an email notification from service@rpgshow.com for further details.
Once again, I apologize for any inconvenience and disappointment you have experienced. Your feedback is invaluable to us, and we are committed to rectifying this situation and ensuring your satisfaction.
Thank you for your understanding and patience.
Warm regards,
Tina
RPGSHOW Customer Service Team
SATISFACTION
Hello, this was my first time ordering from RPG and they did not disappoint, I was totally satisfied, I had to return the wig because of the color issue they gladly exchanged the unit with no problem, the communication was excellent and the response time was great. This is the first time I have ever been totally satisfied with a unit, I will only order from this company in the future.THANK YOU RPGHAIR!!!
May 10, 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Bobbie,
Thank you for sharing your wonderful experience with us! We are thrilled to hear that your first order with RPG exceeded your expectations and that you were completely satisfied with our service.
We are committed to ensuring that every customer has a seamless experience, and we are delighted that we could promptly address the color issue with your wig through a hassle-free exchange. Your kind words about our communication and response time truly motivate us to continue delivering exceptional service.
Once again, thank you for choosing RPG. We appreciate your support and are grateful for the opportunity to provide you with quality products and exceptional service. If you ever need any assistance in the future, please do not hesitate to reach out to us.
Thank you for being a valued customer, and we can't wait to welcome you back to RPG soon!
Best regards,
Customer Care Team
RPGSHOW
As always RPG show has exceeded my…
As always RPG show has exceeded my expectations. Customer service was very communicative assisting me in getting the color & layering just right for my new purchase.
Wigs are well made & I always get compliments on whatever style I choose.
January 10, 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Tanya,
Thank you for your kind words and continued support of RPGShow! We are thrilled to hear that we have once again exceeded your expectations and provided you with a positive shopping experience.
It brings us great joy to know that our customer service team was able to assist you effectively in achieving the perfect color and layering for your new purchase. At RPGShow, we are committed to ensuring that each customer receives personalized attention and guidance to create a look that suits their unique style and preferences.
We are delighted to hear that you have been receiving compliments on the wigs you choose from RPGShow. Our team works tirelessly to craft well-made wigs that not only meet but exceed industry standards, ensuring that you always look and feel your best in any style you select.
Thank you once again for choosing RPGShow. We look forward to continuing to provide you with top-notch wigs and service that exceed your expectations.
Warm regards,
Tina
Customer Care Team
RPGShow
Quality and Natural Looking Wigs
I have been using RPGSHOW since 2016 and I must confess that the quality of their wigs have always been the same up until now. I have bought so many wigs from different vendors and the quality is no where close to that of RPGSHOW. I always get the curly hair as it looks so much like my hair. Their hair looks natural. I have been working in the same place for 5 years and no one has ever suspected that I am putting on a wig.
RPGSHOW has an excellent customer services. Always ready to answer questions and provide clarifications as needed. RPGSHOW is a place to go when looking for a quality and natural looking hair.
April 10, 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Canero,
Thank you for your continued support and loyalty to RPGSHOW since 2016! We are truly grateful for your kind words and for entrusting us with your hair needs over the years.
We are thrilled to know that our curly wigs have captured the essence of your natural hair, providing you with a seamless and authentic look that blends effortlessly. It is wonderful to hear that our wigs have helped you maintain your confidence and style at work without anyone suspecting a thing.
At RPGSHOW, we take pride in not only offering top-quality products but also in providing excellent customer service.
Thank you once again for your loyalty and for choosing RPGSHOW. We look forward to continuing to provide you with top-notch products and service in the years to come.
Warm regards,
Tina
RPGSHOW Customer Care Team
The quality of their products is top notch
The quality of their products is top-notch and they always go above and beyond to ensure customer satisfaction. I am always happy with my purchases and I will continue to be a loyal customer. I highly recommend RPGSHOW for anyone looking for high-quality hair products and exceptional customer service. Their attention to detail and dedication to their customers truly sets them apart from other businesses.
April 1, 2024
Unprompted review
Reply from RPGSHOW.COM
Hi Aziza,
Thank you so much for taking the time to share your wonderful feedback about RPGSHOW! We are thrilled to hear that you are delighted with the quality of our products and our commitment to ensuring customer satisfaction.
Your kind words truly mean a lot to us, and we are grateful for your continued loyalty and support. It's customers like you who motivate us to go above and beyond in providing the best possible experience.
We are dedicated to maintaining our high standards and attention to detail to ensure that every purchase exceeds your expectations. Your recommendation means the world to us, and we are honored to have earned your trust.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure that you have a fantastic experience with RPGSHOW.
Thank you once again for your glowing review and for being a part of the RPGSHOW family. We look forward to serving you again soon!
Sincerely,
Tina and the Rpgshow Customer ServiceTeam
I wish I could give RPGShow's wig…
I wish I could give RPGShow's wig "sofiathewigstylist003" a zero-star rating for the horrendous experience I've had with it. I ordered what was described as a stunning Caramel blonde wig for my wedding, only to receive a dismal gray mess.
Immediately upon its arrival, I noticed the stark difference between what was advertised and what I received. The brown roots are not the same, The dye job far from blonde.
I contacted their customer support within 20 minutes of delivery, as per their return policy, requesting a return label and a refund. Little did I know that this would be the start of a frustrating ordeal. Despite sending no less than seven emails pleading for resolution, I received nothing but radio silence from RPGShow when they acknowledge their incompetence and say they'll send a return label. Mind you, this is the second time in the past couple months going through a headache with their beyond unethical goons.
I have resorted to opening PayPal disputes (that's how I got my money back a couple months ago, and what I have to do now). RPGShow's attempt to coerce me into paying for return shipping, despite their policy clearly stating otherwise for cases reported within 7 days, is utterly reprehensible. It's beyond distasteful; it's downright disgusting.
This isn't my first rodeo with RPGShow. In the past, I've tolerated their inaccuracies, often resorting to dyeing or tweaking their wigs to salvage some semblance of value. But enough is enough. I refuse to be taken advantage of any longer. I've spent $638 on a product that is a far cry from what was advertised, and I request a full refund already.
March 14, 2024
Unprompted review
Reply from RPGSHOW.COM
Hi Breanna,
We sincerely apologize for the inconvenience you've experienced with Rpgshow. We understand your frustration and want to assure you that we take your concerns very seriously.
After the email communication, we finally realized that return for a refund is your only need so we agreed and actively promoted the return process. (please note that due to the 14-day free return and exchange policy of our website, the return shipping fee is paid by the customer)
We udnerstand your concern for the shipping fee and agreed to bear the return shipping. However, due to some objective reasons, the prepaid return label was not sent to your email on time.
Therefore we hope to solve this problem as soon as possible through the 2nd solution. Could you please check your email box? We have sent the detailed via service@rpgshow.com. Please check it to let us know your thoughts.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
Tina and the Rpgshow Customer ServiceTeam
Not Interested In Customers…only their money
I made contact with Tina at RPG Show prior to ordering a unit to insure that my request was doable and within a reasonable timeframe. She responded very quickly advising that it could be ready in 4 to 5 days.I placed the order and received pictures of a unit 6 days later…not sure who’s unit and was advised that if it was ok…it would ship and I would get tracking information…this is the last I heard from them. I have emailed everyday since with no response. Upon checking…this is Chinese new year and it goes on for 15 days. So either this is a scam or they took the money and shut down to party for Chinese new year without advising their customers that there would be a delay or how about not accepting the job since I did email them prior to placing the order to make sure it was doable. Bottom line…this company cares nothing whatsoever about their customers…only their money…save yours and shop somewhere else.
February 15, 2024
Unprompted review
Reply from RPGSHOW.COM
Hi D. Wright,
We sincerely apologize for the inconvenience you've experienced with Rpgshow. We understand your frustration and want to assure you that we take your concerns very seriously. We are truly sorry for the lack of communication and the delay in processing your order.
While it is true that Chinese New Year may have caused a delay in our operations, this is no excuse for the lack of transparency and communication on our part. We should have proactively informed you about the potential impact of the holiday on our production and shipping schedules.
We are committed to resolving this issue and ensuring that you receive the quality service you deserve. Please allow us to investigate this matter further and provide you with the necessary updates on your order. Your satisfaction is our top priority, and we will take all necessary steps to address your concerns and regain your trust.
Please feel free to contact us directly at service@rpgshow.com so that we can assist you personally and expedite the resolution of this situation.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
Tina and the Rpgshow Customer ServiceTeam
Good wig but it sheds too much
I ordered the Dominic002 wig in April 2022 and it didn't really look the same as the pic on the website but it was still a beautiful wig smells nice and feels soft. Out of all the wig companies lve ordered from rpgshow was the best one.even one year into wearing the wig I would still get compliments. The only issue that I have with this wig is that it sheds too much. This wig is too expensive to be shedding like that. Rpgshow needs to do something about it.
January 19, 2023
Unprompted review
Reply from RPGSHOW.COM
Hi Me'lissa,
Thank you for sharing your experience with the Dominic002 wig from RPGshow. We're glad to hear that you found the wig beautiful, with a pleasant smell and a soft feel. It's wonderful to know that you received compliments even a year after wearing the wig.
We appreciate your feedback regarding the shedding issue. We take quality control seriously, and we will certainly take your experience into consideration for future improvements. We aim to provide high-quality products that meet our customers' expectations, and we will work to address this issue with the Dominic002 wig.
We value your support and hope to have the opportunity to serve you again in the future. If you have any further concerns, please don't hesitate to reach out to our customer service team.
Thank you for being a valued customer.
Warm regards,
RPGshow Customer Service Team
Long wait times no response from…
Long wait times no response from customer service going on week three no hair DO NOT ORDER
December 15, 2023
Unprompted review
Reply from RPGSHOW.COM
Hi Teasha，
We sincerely apologize for the experience you've had with our customer service and the extended wait times. This does not reflect the standard of service we aim to provide. We understand the frustration of not receiving the expected response and the delay in receiving your order.
We take your feedback seriously and would like to resolve this issue for you as quickly as possible. Please reach out to us at service@rpgshow.com with your order details, and we will work diligently to address this matter and ensure your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best Regards,
Rpgshow Customer Service Team
RPGSHOW 1st Class Customer Service
It was my first time buying the wig that cost $600.00 dollars and it was a beautiful 16 inch colorful blend so I paid extra. I bought it in June 2023 and by October 2023 it had some shedding and lost some length. I contacted RPGSHOW and we exchanged a few emails and I told them I loved the product but it shedded quite a bit! I provided before and after pictures per their request. They responded on how to provide great care going forward and gave me some credit to purchase another wig!!! I was so pleased that they took the time to communicate with me. My best friend has been a long time customer and I will remain with RPG as well! Great service goes a long way and RPGSHOW is number 1 with customer satisfaction!
August 10, 2023
Unprompted review
Reply from RPGSHOW.COM
Dear Kaye,
Thank you for sharing your experience with RPGshow. We're delighted to hear that you found our 16-inch colorful blend wig beautiful and that you were pleased with the level of service you received.
It's disheartening to hear about the shedding and loss of length you experienced with the wig. We appreciate your patience in communicating this to us and providing before and after pictures. We're glad that our team was able to address your concerns and provide helpful guidance on maintaining the wig, as well as offering you credit towards another purchase.
We value your satisfaction and appreciate your loyalty as a customer. Your kind words and support mean a lot to us, and we look forward to continuing to serve you and your best friend in the future.
If there's anything else we can assist you with, please don't hesitate to reach out to us at service@rpgshow.com. Thank you for choosing RPGshow.
Warm regards,
RPGshow Customer Service Team
I love RPGSHOW
I love this website. They make custom fit wigs to my head which has changed my confidence GREATLY! The wigs are great quality and so comfortable. I will never shop at another store again!
August 15, 2023
Unprompted review
Reply from RPGSHOW.COM
Hi Rachael,
Thank you for sharing your experience with us. We're thrilled to hear that our custom fit wigs have made a positive impact on your confidence and that you've found them to be of great quality and comfort. Your satisfaction is our priority, and we're delighted to have been able to provide you with such a positive experience.
We truly appreciate your loyalty and support, and we're honored to be your go-to store for wigs. If there's anything else we can do to enhance your experience further, please don't hesitate to reach out to us at service@rpgshow.com. Thank you for choosing us.
Warm regards,
RPGshow Customer Service Team
My experience with RPGshow for the past…
My experience with RPGshow for the past five years has been great. The wigs are beautiful and you will never have to worry on the quality. Their quality of wigs are above reproach, best of the best and top notch. The styles are beautiful and real looking. I would say each wig is worth every dollar. The customer care rep,Tina, is honest, knowledgeable and always there to make sure their customers are satisfied.
September 28, 2023
Unprompted review
Reply from RPGSHOW.COM
Hi Angie,
Thank you for sharing your wonderful experience with RPGshow. We're delighted to hear that your experience with our wigs over the past five years has been great and that you have found them to be of exceptional quality. Your satisfaction is our priority and we take great pride in providing our customers with top-notch products and service.
We're thrilled that you appreciate the beauty and real-looking styles of our wigs, and we're truly grateful for your support and kind words. Tina and our customer care team are dedicated to ensuring customer satisfaction, and we're pleased to hear that they have been able to provide you with honest and knowledgeable assistance.
We value your loyalty and will continue to strive to meet and exceed your expectations. If there's anything else we can do to serve you better, please don't hesitate to reach out to us. Thank you for being a valued customer of RPGshow.
Warm regards,
Rpgshow Customer Serivce Team
Great Wig construction poor hair quality
There are several pros and cons I experienced this is an honest and authentic review.
I spent $900 on the ash blonde wavy wig. It was expensive because I paid extra for the coloring, Full Lace, bleached the knots, and a “fake scalp”. The construction of the wig is beautiful and the lace quality was amazing no one could tell it was a wig even though I went from jet black (natural hair color) hair to ash blonde everyone thought I just dyed my hair. Now the hair it’s self was extremely damaged from over processing which is surprising because it took a month to receive the wig and the excuse was that they were taking they’re time processing the color to avoid damage. I ordered a 22 inch one month later it’s an 18inch wig because I had to keep trimming the ends so it the hair doesn’t look fried. It’s sheds like crazy which is expected because most blonde wigs does regardless of the quality. But my issue was that the shedding was actually the hair breaking off because it was so over processed. I believe that if I had ordered this wig exactly the same without the custom color the wig would last years but due to the hair being over processed and absolutely fried it didn’t last past one month. I’m likely going to have to cut it into a bob when I reinstall the wig which is unfortunate because I paid extra for length. Was it worth the $900? absolutely not. Would I say don’t order from Rpg show ? No but I would stick to black or darker shades because I personally had a bad experience with the hair quality.
September 30, 2023
Unprompted review
Reply from RPGSHOW.COM
Hi Jonina,
Thank you for taking the time to provide detailed feedback on your experience with our ash blonde wavy wig. We appreciate your honest and authentic review, and we're truly sorry to hear about the challenges you encountered.
We're glad to hear that you found the construction of the wig beautiful and the lace quality amazing, giving you a natural look after transitioning from jet black hair to ash blonde. We understand your disappointment with the condition of the hair itself. It's indeed concerning to learn that the over processing led to significant damage, resulting in excess shedding and the need for frequent trimming.
We apologize for the inconvenience caused and understand your disappointment. Your experience is not in line with the standard of quality we strive to deliver. We will definitely take your feedback into consideration for further improvements to our processes and product offerings.
We value your support and are committed to making this right for you. If there's anything we can do to address your concerns or if you'd like to discuss this further, please do not hesitate to reach out to our customer care team service@rpgshow.com.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to improve and serve you better.
Sincerely,
RPGshow Customer Service Team
Beautiful _ I judged too quickly
I wanted to give a deserving updated review. I initially gave this wig a zero and was so upset that I spent so much money and the wig did not look like the picture. I even stated it was my worst wig ever and I own hundreds. I was so wrong. It did not have the perfect synthetic look but when I styled it - 20 minutes- it is absolutely gorgeous and worth every penny.
The hair is healthy , soft, full and realistic. The scalp looks natural and it is glueless. I have received so many compliments that I wanted to make amends for the negative review. This is definitely a high quality wig , deserving of a excellent review . 5 star
September 26, 2023
Unprompted review
Reply from RPGSHOW.COM
Hi Nichelle,
Thank you for updating your review. We're pleased to hear that after styling the wig, you found it to be absolutely gorgeous and worth every penny. Your acknowledgment of the healthy, soft, full, and realistic nature of the hair, as well as the natural look of the scalp and glueless design, is truly appreciated.
We're delighted that you've received numerous compliments and that your experience has turned around to warrant a 5-star rating. Your satisfaction is our priority, and we're grateful for the opportunity to address your initial concerns and provide you with a high-quality wig that you're pleased with.
We genuinely appreciate your updated review and your support. If there's anything else we can assist you with or if you have further feedback, please feel free to reach out to us.
Thank you for choosing us.
Warm regards,
RPGshow Customer Service Team
I love the cap size-1 (circumference…
I love the cap size-1 (circumference 21.5" - 22"). It’s a snug fit. The wigs that I’ve purchased are silky smooth and soft. You get a good wig when you purchase from RPGSHOW. They sale great quality wigs. I’ve purchased two and love both of them. I will be purchasing more.
September 8, 2023
Unprompted review
RPGSHOW wig is a great company
RPGSHOW wig is a great company
I have had awesome experience purchasing wigs from them since 2018
All my wigs still look like new
The lace is the best
Customer service is excellent.
I would recommend it to anyone.
August 9, 2023
Unprompted review
I’ve been ordering from this website…
I’ve been ordering from this website for years now. And with time i figured what suits me the most of their wigs and with which hairstylist. I’m really satisfied with their customer service and their professionalism in managing some problems that accrued. I definitely recommend them
August 2, 2023
Unprompted review
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