RRG Group Reviews 440

this company is based on just getting you to buy a car then dropping you like a ton weight
i spent £33,600 on a c hr sport and from picking it up i couldn’t use it for 5 days they found faults on the tyres and admitted it was done on there premises promised me to fix them ,then charged me £100 ,whilst of the road they cost me £56 in taxis and a logistical nightmare
PLEASE DO NOT BUY AT RRG TOYOTA STOCKPORT

Absolutely terrible experience with RRG Rochdale. I felt they couldn’t wait to sell me a 19 plate 3008 for a little over £14500, offered me extended warranty which I took out. Bought the car in July 2024.since then, back in 4 times! New timing belt after a month, then it was drinking oil like nobody’s business, back in for that, ended up needing a new rocker cover. Needed a mot but had developed a knocking on the engine. While in for the mot they discover a faulty flywheel. Took some pictures and a video to show the warranty people, only now, it transpires that they need to inspect it, but this time, to do the same thing, they want to charge me £690 to strip the engine down to assess it. Once assessed if it’s not covered by warranty then it’s a repair and up to £3000 bill!
What the f is the point of the warranty?
Went in to speak to the service manager, useless, offered no help or advice at all, “ these things happen” was his less than useful argument. Just over 7 months I’ve had that car, 4 times in the workshop and now this. Salesman knew he was selling me a pile of shite, can’t look at me now, service is pathetic, got the money of me, let’s make some more and we don’t care about the customer at all. If you are thinking of buying from these, RRG in Rochdale then seriously think twice! They will rip you off big time, the customer is definitely not king here, Sharks and thieves!

Let me start by saying if you are willing to spend your money then Toyota Bury will let you spend it. However, this is as helpful as it goes.
I had a Toyota Corolla I bought from this dealership. After 18 months I decided to sell it and a salesman at the garage assured me they would buy it and to bring it in.
The car was immaculate, low mileage and full service history (serviced at Toyota Bury).
I had a day off work and arrived at the garage, the salesman in question and the manager looked over the car and offered me an insulting 12k. They then went on to say “We shouldn’t do this but We Buy Any Car will offer you £500 more if you take it there”. Bear in mind I purchased the car and had it serviced at Toyota Bury.
I eventually sold the car 3 days later to a Toyota dealership 200 miles away who paid 1.5k more than these untrustworthy guys and came and collected for free.
If you want a Toyato from a dealership, do yourself a favour and stay well clear from these people.🤔

I have since had a conversation with the different manager on the telephone who was very sincere and acknowledged there was an issue on their part and I would suggest speaking to a Mr TP if you require a genuine positive experience.

Theyve become a rip off for prices on parts every time you go for parts they seem to put the prices up inflation down interest rates down cost of living crisis on whicj rhese dealers capitalise and overall my guess not long before toyota becomes just like vw bank rupt

Poor customer service, I contacted Bolton Skoda to obtain when the Elroq will be available and what model
the sales man immediately wanted all my details, when I said not it's just enquiry he just put the phone down.
Very rude in my books.

Bought my first electric car from Danny at RRG Skoda Rochdale , excellent part exchange price and top service by Danny .

MY GOD WHAT A NIGHTMARE! My family bought into a MG ZS that's been nothing but a problem. We've been stranded at the charging station every sodding time we leave town. The staff at Stockport are RUDE AND INCOMPETENT. DO NOT DO BUSINESS HERE. Better to drive down to Bristol where the MG staff on the phone and in the garage know their job. My wife in tears and my baby crying on the side of the road was the only dependable results. RUN AWAY. We had to borrow a second vehicle (an old 2003 Landy Disco ) just so we could get to the market and hospital for babys appointments because Stockport was so unreliable at fixing MG problems. Eventually after getting stranded in Bristol, the MG mechanics figured it out, but we've been stuck with the bill for the rental to get us out of this mess that's totally MGs fault. In all my days of buying and driving, I've never been so shocked and disappointed. I invite MG Stockport to make this right so i can remove this and the other reviews I will be writing and posting anywhere i can find an audience.

Excellent customer service. I part exchanged my rav4 earlier this month, and could not have hoped for a better experience.Rob was outstanding-answered any queries, always did what he said he would when he said he would, left his mobile number so l could contact him at any time, and made the whole process straightforward. All the staff were friendly and welcoming and l could recommend this garage. I will certainly use them again.

Visit date: 10/01/2025
Full service: Toyota Yaris

I have been a long standing customer and regularly get my car serviced from RRG Bury, I chose to get my car serviced from main dealer as it gives me added peace of mind my car automatically qualifies for 12 months Relax warranty.

During my visit for a full service I mentioned I have issues with the seatbelt and the gearbox, I was told this is not covered under the warranty when it clearly states in the warranty literature the gear box and seat belt tensioners are covered.

I am absolutely disgusted how Toyota encourage you to get your car serviced from them and then do not honour any warranty work, as far I am concerned the Toyota Relax warranty is a scam in order for the dealership to charge higher prices and increase revenue.

I would like to speak to a senior manager at RRG and explain to me what is acutally covered by the warranty.

I have never claimed under warranty and would have thought the issues would have been addressed as a gesture of good will. I will now get my car serviced independently at a fraction of the price.

Overall very dissatisfied, I am a driving instructor and will be informing my fellow colleagues to not use Toyota, in fact most have moved to Kia’s and I will be doing this same.

We had a decent experience handing over our money to RRG Bury... but the aftersales service has been appalling from day one (and continues to be, 18 months on).
- they've tried to upsell by telling us work needs doing when it doesn't
- when we've raised this with them we can't get a consistent answer out of anybody (apparently because of call centres where staff don't have access to each other's notes)
- "goodwill gestures" for their mistakes, never actually materialise
- and to top it all off they've called me by my husband's name on every occasion they've contacted me (despite promising every single time that it'll be corrected on their system)

Excellent correspondence and customer service at its best. Traded in my own car for a new Toyota over the internet and everything went extremely smoothly and efficiently. The dealer went over the top to make sure we were happy and if everything was understandable.

I purchased my Toyota Aygo xcite last January when it came with its first MOT certificate. Today was the day of its service and MOT. The car was picked up from my home at 08.20 and arrived back with me just before 1pm. I received a film clip of the examination of the vehicle which proved there were no problems with my car. Thomas collected and brought my vehicle back to me and was a lovely person to deal with. Thank you all at RRG Bury Service Department.

We wanted to replace my car, we had previously used RRG Bury so we went back. Had an idea of what we wanted to buy. The salesman Daniel Gardner was very helpful, not pushing us at. We chosed a Kia Sportage & advised by Daniel to go for a test drive which we did. No pressure at all. The sale was made so easy. Lovely customer service.

RRG Toyota Altrincham
Stay away from this branch, especially if you are a customer trying to purchase over the phone or online. The service is very poor, and communication is lacking. It is quite unprofessional.

We purchased and picked up the car yesterday. We travelled from Glasgow to collect the vehicle, but when we saw the car, it had numerous scratches all over the body, and one large area had a significant burn mark. When we asked the manager to replace that part, even though we were willing to overlook the other scratches due to normal wear and tear, he refused because he had offered us a £200 discount over the phone when we initially inquired about the car.

A service had been carried out five months ago, and the car has been driven for 3.5k miles since then. However, they refused to provide a fresh service because they claimed they couldn't spend any money on the car due to the £200 discount.

When we argued with him about these issues, he told us we could leave and walk away, showing no concern for how far we travelled by train or the fact that we had taken time off work, needing to return the next day. We felt we had no option but to buy the car, which felt like a forced sale when we were extremely unhappy. Now that we are back in Glasgow, we regret this purchase and would prefer to return the car, as we are not satisfied.

While driving on the motorway, we noticed that the wipers were ineffective and couldn't clear the windshield properly, forcing us to stop until the rain let up enough for safe driving. I called the salesman today to report the wiper issue, but he insisted that the wipers were fine and were last checked. This experience has been terrible, and I cannot express how disappointing it has been. If you haven't seen the car in person, I strongly advise against making any deals with them.

Bought my first new car, this was a big decision to make and after going to some other dealerships there was something different at RRG Rochdale. There was no pressure at all yet provided all the information I needed to decide in my own time. From the first time walking into the dealership to collecting my vehicle the communication and updates was great. I would highly recommend RRG Rochdale, Greg Novak was very helpful and other staff friendly and relaxed.

I recently had my Toyota serviced by RRG in Rochdale. The staff Sam and Mel were excellent . A wonderful experience, thank you .

Mazda Stockport

Bought 3 cars from them over 9 years - always used them exclusively for service and MOT. Routine service this month full of mistakes, we complained and got a self righteous response blaming human error, their computer systems, their phone system, "this is just our process", and the fallback classic poor customer service apology - apologising for the way I feel about their service, rather than their service. Things escalated with further surface polite but we're right you're wrong emails, and when we said we'd had enough we'd cancel our service plans etc. they metaphorically couldn't wait to get us out the door. Told us to contact emac to cancel our 2 service plans as nothing to do with them (but we signed up in their dealership) with no points of contact provided, emac responded to say they'd cancelled and if they owed us any money it would be paid into our bank account - but no offer to tell us how that would be calculated.

In the meantime the Aftersales Manager pointed out repeatedly that Mazda, and they, believed and I quote they have been at times this year "the very best in the country" and he knows "we are better than your assessment". We have copied Mazda into our correspondence with no input from them - and no feedback form either - which is odd.

At each step I was further surprised at how this was handled. A simple offer of a chat through, a bit of understanding, and they'd have kept 2 customers perhaps for a further 9 years. Very strange.

`I'm afraid I can only give RRG Group three stars. I drove 100 miles last week from my home in North Yorkshire to view a 2024 Skoda Enyaq EV ex-demonstrator. After an unaccompanied test drive I wanted to buy the vehicle - subject to receiving a fair price for my vehicle in Part Exchange. I was treated with respect by the saleman, Phil - but I never met the Sales Manager. After Phil consulted the Sales Manager he wouldn't raise the offer for my car against the Enyaq, which in my opinion, fell short by £2000 - they offered me £29k on my vehicle which would retail at £34500 - so I walked away.

To show how bad this deal was I visited another Skoda dealership one week later, purchasing a similar vehicle for which I was given £2000 more - £31000 in part exchange.

I would therefore warn any consumers visiting RRG Group to be sure if they are looking for part exchange, to check carefully and compare the price which is being offered for their car, elsewhere.

Bought a used vehicle online from RRG Peugeot Oldham which, being unseen and untested by me, requires a good deal of trust. Ifzal was excellent in his communication, answering questions by both email and on the phone, and getting the deal and associated paperwork sorted speedily, including delivery to East Lothian. The car itself did not disappoint on arrival. Nice one!