Rsaweb Reviews 

327
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredibly helpful and friendly staff members, highlighting exceptionally efficient assistance when resolving everyday account queries successfully. People also genuinely appreciate the rapid communication channels and the smooth, professional resolution of various technical problems encountered. However, some customers also noted frustrating issues with unexpected billing errors and repeated bank payment deductions. Reviewers additionally mentioned experiencing significant delays when trying to reach customer support or waiting for important feedback. Some people even reported that communication channels felt slow and unresponsive, leaving them feeling completely ignored during urgent situations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly. While many customers... See more

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support that resolves... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report extremely poor support,... See more

Response time

Customers consistently note ambiguous experiences with response time. While reviewers frequently report... See more

Payment

Consumers find payment and billing to be a frustrating experience, consistently reporting serious billing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The line worked fine, until it didn't. Then the nightmare of trying to get a hold of a human being started (They only work online, with chats.) I assume the staff have multiple conversation at a go b... See more

Rated 5 out of 5 stars

Moved homes recently and the cancellation on one end and connection at the new location happened seamlessly. I was able to communicate with their sales team via WhatsApp and they responded quickly. Wh... See more

Rated 5 out of 5 stars

YANGA is an absolute star! Thank you so much for your quick and promt assistance regarding my issue. Within less than 5min my account was sorted and up and running once again. Keep up the g... See more

Rated 5 out of 5 stars

I got wifi from RSAWEB in november 2025. I was under the impression that it would be paid by debit order. As I did not see any deductions on my bank account I queried today. After 2 months the compa... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

327 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(327)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yanga’s

The easiest 5 stars! Quick assistance and easy access to their agents. Thank you Yanga for the great help.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Every Month Back to back issues

I am tired of the back to back issues. Every month I am sitting with the same issues. My account gets paid and yet you sit with no internet. Last month I had to speak to over 10 people in the space of a week just to get the internet up and running. Then you get a phone call asking you to remove the bad review cause the internet is on. Meanwhile I am back to the same situation. Account paid and no internet. It’s one story after the next. Every agent at RSA gives you a different story! No one ever leads you in the right way. Truly feel that these agents aren’t trained properly

March 21, 2026
Unprompted review

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