RS Car Sales Cheshire Reviews 200

I recently purchased a Mercedes CLA from RS Car Sales Limited and I couldn’t be happier with both the car and the service I received.

The price was very competitive and the car itself is in excellent condition. From the start, the team were friendly, helpful and professional.

A few weeks after purchase, I unfortunately discovered a significant coolant leak. I contacted them on Friday and they immediately reassured me that it would be covered under the complimentary warranty. My main concern was the distance, but Dale advised me to contact my breakdown provider.

To my surprise, the AA recovered my car to them on Tuesday, and by Wednesday I received a message from Dale, confirming the repair had already been completed and the car was ready for collection.

The whole process cost me £0 and was handled incredibly quickly and efficiently. I’ve honestly never experienced such a smooth and stress-free aftersales service from a dealership.

Highly recommend RS Car Sales — they truly stand by their cars and look after their customers.

A big thank you to Dale and his Team!

Excellent service, easy to deal with very open & honest.
The delivery was smooth and Steve the driver is the nicest guy.

I had a great experience buying my car from RS Car Sales a few months ago. Tom was excellent to deal with, he was professional honest and didn’t put any hard sell pressure on me which I appreciated. Now I’ve been driving for a few months, I can confidently say it’s in good condition and exactly as described. I’m very happy with the car I bought and would definitely recommend Tom and the team to anyone looking for a reliable used car !

Brought a car from these guys yesterday, car was waiting for me on arrival, test drive offered immediately, small issue with the car i noticed on test drive, they took it straight into garage to have a look. Got the car i wanted, picked it up, drove it away, all good.

Incredible service and lovely staff, couldn’t ask for more highly recommend.

best job and nice service. very friendly guys

Fantastic service, good price and excellent car. Thanks so much. Highly recommend.

I had a great experience with this car company. Thomas provided excellent service from start to finish, he was helpful, professional, and made the whole process smooth and stress-free. Really appreciated his support and would definitely recommend!

Had the car that i wanted at the right price spoke the staff super helpful and helped with a good price for my trade in. Sale was easy and fast phoned the Tuesday and picked up on the Wednesday no mither definitely recommend to anyone looking for high end cars brilliant service.

I purchased a Mercedes GLC (WF68 WKU) from RS Car Sales for £15,995, delivered on 5 February 2026.
Within days of delivery, the vehicle showed clear issues, including excessively high tyre pressures that had been set (clearly to hide the puncture) and a rear tyre losing pressure (slow puncture). I reported this in writing on 9 February and received no meaningful response.
I exercised my legal right to reject the vehicle within 30 days under the Consumer Rights Act 2015. RS Car Sales have refused to accept the rejection and have failed to arrange collection or provide a refund.

Despite early notification of faults and clear legal rights, communication has been poor and responses dismissive.

I am now left with a rejected vehicle still on my driveway, 16k down, with the dealer unwilling to resolve the situation properly.

Currently with Consumer Rights and Trading Standards.

Proceed with caution.

Rory will no doubt say i was driving it therefore it was fine. Not how the law works Rory.

EDIT AFTER RESPONSE.

Your response is noted.

For clarity, this was a distance sale. I notified you within 14 days of delivery that I wished to return the vehicle, as is my right under the Consumer Contracts Regulations 2013. This right does not require justification.

Separately, I also raised a fault within 30 days and exercised my short-term right to reject under the Consumer Rights Act 2015.

Your response does not address either legal position and instead includes inappropriate personal remarks, which are not acceptable from a business.

The vehicle has been available for collection since delivery. I will now proceed to enforce my rights through the appropriate legal channels.

Lucy

I really had a 5* service, I dealt with Tom who was very helpful and answered all my questions, when I got there my new car was ready and waiting for me to test drive new tyres and newly serviced. He even checked in to see how I was liking my new car. Thank you for a lovely experience.

Went in RS CAR SALES today to have a sports steering wheel fitted . While there they fitted doing me a service even though I hadn’t booked . Wheel looks fantastic I also had a judder on my car when pulling off but had completely disappeared. Sales team were great , great communication and a great price and will definitely be coming back again many thanks guys 5 stars

Great service, friendly staff, and a good selection of cars. We intended on browsing but came away with a new car on the day. The buying process was really smooth and easy - thanks again!

I would strongly advise anyone to avoid this company like the plague. My car developed serious brake issues and was later confirmed to have a fault that should have been properly investigated much earlier. Instead of taking responsibility, the company dismissed my concerns and handled the situation very poorly.

The attitude I experienced was rude and, at times, came across as sexist. My concerns were not taken seriously and communication was extremely unprofessional.

To make matters worse, the fault became unavoidable just three days after the warranty expired, leaving me with a repair bill of around £2,000 to make the car safe to drive. Considering I raised concerns about the vehicle much earlier, this is unacceptable.

The lack of accountability and customer care has been shocking. I expected far better from a company selling vehicles. In my experience, this has been an extremely stressful and disappointing situation.

I would not recommend this company to anyone.

This proves the type of car company you are with that response 😂

Like I’d trust a company like yours to pick up and fix it…. The voice recordings are all proof of the way I had to deal with you. The independent company what a joke! 20 min test drive, wow fantastic… your just awful, wouldn’t send my worst enemy to deal with you lot!

Phoned in the morning, given an appointment for late morning with great costumer service. On visit, everyone was so friendly, making every effort to make sure we were ok. Main person we dealt with was Dale who was very knowledgeable, great communication and made the experience so satisfying.

Even with various questions I asked (probably over the top from myself) this wasn’t seen as an issue and every question answered putting me as a costumer at so much ease.

I bought a fantastic vehicle at a great price with no pressure from staff who appeared to be customer based and NOT commission driven.

I can’t speak highly enough about the service I received and will look to use them again and recommend them to others.

I only wish I could give more than 5 stars!

Thank you Dale and team for my experience.

Second time using R S Car Sales and with both experiences they were very helpful and made the process seem effortless. I am very happy with the service they provided and so happy with the car! Would definitely recommend.

I bought a car from this garage today and the whole experience was fantastic from start to finish. The process was quick, smooth, and completely hassle-free. The staff were friendly, professional, and made everything easy to understand. I’m really happy with the car and the service I received. Highly recommend to anyone looking for a straightforward and pleasant buying experience. The car is PERFECT!!!

Bought a car few weeks ago all good would recommend pretty straight forward.
No complaints would recommend.

Illegal, dishonest, and dangerously negligent dealer — buyer beware

I bought a BMW X3M here three months ago. While the car itself is excellent, this dealer’s behaviour was shocking, dishonest, and in some cases illegal. The V5 took a month to arrive despite constant chasing, staff ignored messages, and on the sales receipt the car was marked as “sold to salvage” without any disclosure.

Even worse, after collecting the car, I discovered it still had finance outstanding, which is illegal to sell. It took 2–3 days of chasing to get this corrected. The “recent service” was a joke — oil looked like it came from a diesel, air filters were marked 2021, and staff couldn’t even tell me what oil had been used.

The car also had undisclosed previous repairs: the boot lid had been poorly resprayed and the rear wing had a shoddy finish, all of which I had to fix myself. On top of this, the rear tyres were the wrong size, which could have seriously impacted the xDrive drivetrain if I hadn’t spotted it — another undisclosed safety risk.

The attached pictures on the google review,this dealer misleads customers, hides major issues, sells cars illegally, and takes no responsibility for safety or quality. I would never trust them and strongly advise anyone considering buying here: stay far away.