rtwskin - Tunbridge Wells Reviews 

111
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TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As always, exceptional service, I have been coming to rtwskin for the past 15 years, and the one thing that has always stood out is the exceptional level of care and service The team genuine... See more

Rated 5 out of 5 stars

Dr Fatima did fantastic work on my nose,it’s back to normal size now after years of being bulbous thanks to Laser surgery and her skill using it.She is so kind and caring,I can’t thank her enough fo... See more

Rated 5 out of 5 stars

Dr Nina is the only person I trust for aesthetic treatments. I wanted a little filler and some Botox pre my daughters wedding. I had similar approx 5 years previous here. Always a natural enhanced loo... See more

Rated 5 out of 5 stars

I’m a regular customer for Botox, fillers and facials. Dr Nina is an absolute artist, I actually live overseas but won’t trust anyone else and so travel back to see her. I always emphasize that I want... See more

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Company details

  1. Skin Care Clinic
  2. also in
  3. Electrolysis Hair Removal Service
  4. Laser Hair Removal Service
  5. Tattoo Removal Service

About rtwskin - Tunbridge Wells

Information provided by various external sources

rtwskin is a leading skin and laser clinic with a fresh approach. We call it ‘the whole face approach’ and we promise you fresh thinking, real results and a natural look.

One of Europe’s largest laser and skin clinics, our doctors are experienced medical professionals who enjoy long-lasting relationships with clients who've come to trust rtwskin for life-changing results. We use state of the art technology to bring you the latest non-invasive techniques. Times change, and we can all benefit from the new era of treatment, and look better longer. So, come in for a chat. We’d like to take the time to talk you through our theory of ageing and why it’s important to consider the whole of your face, who you are and what you want. You can relax because at rtwskin we only use treatments that, we believe, work. We want you to remain true to who you are, to look good, feel renewed and ready to face your bright and beautiful future.

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4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic place

Fantastic place. I have been coming here for many years and have always been completely satisfied with all the treatments I've ever had. Nina is usualy the person I see, but have also had treatments from Dr. Fatima and on occasions other staff. Great team, great clinic. Looking forward to returning when I get back from my travels. I have really missed my treatments

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Staff made me feel like I was one of the family. Very well run clinic – very happy atmosphere. Will do all they can to accommodate your needs. Explain everything in detail and offer discounts to their customers on a a regular basis, making it affordable for many more people. Highly recommended.

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

The best service and staff

The best service and staff - 100% recommend. I went to RTW unsure on how to cure my outbreak on my face (and was incredibly self conscious about it!) however, the team at RTW reassured me and gave me products to use which have completely changed the way i look and feel.

I live in London and will only visit RTW as I have so much trust in them.

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing professional service always

Amazing professional service always. Friendly knowledgeable staff and many options to pay for the more expensive treatments. Promotional evenings are well worth attending. Dr Fatima is absolutely lovely. Advice given is always trusted and never pushed if treatment isn’t necessary. Would highly recommend.

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

An outstanding clinic

An outstanding clinic - clear and comprehensive explanations of treatment, highly skilled medical practitioners, wonderful results.

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Happy client

I have been very happy with all the treatments I have had done here and will continue to use them in the future.

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Professional, honest, effective and friendly

I have been going to RTW Skin for more than ten years now and my skin has completely changed over that time. I trust the advice I receive from the staff and have had a really positive experience with the Obagi range of products, and a range of facial and body treatments from facial peels to firming and toning body treatments.

I’m a single parent on a modest income, so I appreciate advice I’ve been given on how to get maximum value from RTW Skin’s products and services. I have taken advantage of their competitive finance scheme to spread the cost over time and I look out for their special monthly offers and discounted Christmas vouchers (which I admit to giving myself as a gift every year!)

In short, I trust these guys.
I can’t recommend them highly enough (and no, I’m not on commission!)

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

I had my skin tags removed with Dr…

I had my skin tags removed with Dr Fatima. I only wanted one done originally. It was a tiny one on my breast, which had grown over a couple of years, it was small but ugly I thought. She had a look and said she could easily get rid of it. The procedure is very quick, and the first one was painless! I think she did 2 injections, I could be wrong. I didn't feel a thing. She clipped it off then sealed the skin (not technical terms) and it was over in much less than 10 minutes. Got my aftercare info and off I went. It healed really nicely and quickly. I feel so much more confident now it's not sitting there looking gross. I also had some dark skin tags, 2 on the back of my neck and one on my lower back so I thought I may as well have those whipped off too. They were no where near as offensive as I found the boob one, but it's nice they are gone now too. It's nice to have smooth skin. I did feel those injections but I am very sensitive but it's a 2-second injection so nothing I wouldn't do again. I felt looked after and understood throughout each procedure. I highly recommend her and will continue using Dr Fatima for other treatments. Thank you

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Yes to RTW, no to Harley Street!

It’s amazing how one can get sucked into the name “Harley Street”. I recently visited RTW Skin in Tunbridge Wells. I’ve had two treatments so far and my only negative is that I wished I came here sooner!

Never get sucked in by a name because this clinic is a million times better than the clinic I went to on Harley Street for too many years!

RTW have beautiful, friendly and patient reception staff. They have wonderful, experienced therapists who actually care rather than rush the job. And then there is Nina and Dr Fatima who I saw today. Their reassurance, kindness and understanding was brilliant and the results were fantastic! RTW - see you soon!

December 6, 2018
Unprompted review
rtwskin - Tunbridge Wells logo

Reply from rtwskin - Tunbridge Wells

Dear Holly,
Thank you for your very kind review. We have been in business for 13 years, and in the next two months we will deliver our 50,000th facial aesthetic injection procedure. To win this level of trust and commercial success, the most important thing we have learned is that patients have a choice. Consistent patient care, putting the objectives of the patient first and foremost, and working only with this in mind, brings personal satisfaction for patient and clinician alike. Commercial success follows but it is important that in our industry, we always remember this is not only about money. Something many healthcare professionals seem to forget.
We are very happy you have enjoyed your first experience with us and hope you will become one of our long term, and very satisfied clients.
We all wish you a very Happy Christmas.

Rated 5 out of 5 stars

Wonderful

Wonderful! Dr Nina was the first person I ever trusted in this field. Excellent at what she does and understood I wanted to look natural. I’m looking forward to my next session. Delighted I have found RTWskin! Life begins at almost 50!

October 14, 2018
Unprompted review
rtwskin - Tunbridge Wells logo

Reply from rtwskin - Tunbridge Wells

Thank you Jo, you made Nina's day. She get quite a few of these but its always lovely to receive them.

Rated 5 out of 5 stars

I had fillers inserted into my my face…

I had fillers inserted into my my face by Dr Nina this week after an in depth consultation the week before. Having had Restylane inserted several times in the past in a London clinic with disappointing results I was a little doubtful about having more fillers. Well this time in my view the results are amazing. My husband thinks it has taken ten years off my face but more importantly I feel uplifted at seeing a younger me in the mirror. I do wish I had looked for RTW clinic sooner and not got sucked in by the lure of Harley Street. At the end of the day it is the skill and technique.of the injector, Dr Nina, and more importantly her ability to assess a face with sensitivity to place a filler where it will enhance the persons' natural attributes whilst listening to that persons' needs.at the same time. Visiting this clinic was a very enjoyable experience. All the staff were welcoming and professional and i would not hesitate to recommend it to anyone who is looking for an uplifting experience.
JENNY KNIGHT

July 28, 2018
Unprompted review
Rated 1 out of 5 stars

My mother had her lower face lasered at …

My mother had her lower face lasered at this clinic and they have scarred her face badly...rang to complain but no one was interested..it wasnt cheap either @£1400...disgusting treatment from Nina...Avoid...Her name is maureen Anthony and I drove her to this appointment so I find it funny that you cant find the appointment

July 19, 2017
Unprompted review
rtwskin - Tunbridge Wells logo

Reply from rtwskin - Tunbridge Wells

We have no record of this visit. If the patient can identify herself, we will be pleased to help.

Rated 5 out of 5 stars

The level of professionalism and …

The level of professionalism and service is excellent at RTW Skin. I recently had a cyst removed and throughout the process the staff had been very friendly, welcoming but also very professional and I have been very happy with the results. Thank you to the Fatima and the team at RTW Skin.

April 13, 2017
Unprompted review
rtwskin - Tunbridge Wells logo

Reply from rtwskin - Tunbridge Wells

Hi Alan,

Thank you for your review. Dr Fatima is a real professional but very soft and caring at the same time.

We believe if you deliver five star service every time, and give your clients complete honesty, you seldom find that any one has cause for complaint.

I will pass on your comments to the whole team.

Many thanks,

John & Nina Sheffield

Rated 5 out of 5 stars

Madonna Eye Lift

I totally recommend the Madonna Eye Lift if you are unhappy with sagging under your eyes. It takes only 1 hour and I was surprised at how quickly I healed. You only need to take one day off work and the results are amazing.

The staff are all very friendly and polite.

I will definitely be back. :)

March 9, 2017
Unprompted review
Rated 5 out of 5 stars

Xanthelasma removal

I am so pleased with my results from this procedure.....Dr Fatima was very knowledgeable and put me at ease on outpr first consultation. On the day of the procedure I was impressed with how efficient and painless the whole thing was, I was being reassured all the time and the follow up advice was very good.
My results have given me my confidence back and I highly recommend this clinic. I will definitely use them again in the future without any worries at all.

December 19, 2016
Unprompted review
Rated 4 out of 5 stars

Acne and Seborrheic Dermatitis

My acne and Seborrheic Dermatitis persisted throughout the years and it was affecting my self -esteem. All I wanted was a management plan to deal with these skin issues. Dr Fatima and the staff rtwskin were friendly and professional. Dr Fatima's informative approach about clearing my skin was very reassuring, by being empathetic and listening to what I had to say. I have now brighter skin. The Seborrheic Dermatitis has improved, although it will require ongoing maintenance as it is not a quick fix.

December 5, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went to RTW Skin earlier this year because my eczema had become so bad it was seriously effecting my quality of life. I felt very self conscious and the staff were all very sensitive and friendly, and made me feel comfortable. Dr Fatima Ahmed recommended phototherapy treatment and a non-steroid cream that I had never heard about from my GP. The improvement was amazing. Only a few days later it was considerably improved, particularly on my face which had been quite sore. It isn't a cure, but it has made my skin so much better I am not conscious of having eczema on a daily basis. I would very much recommend this clinic, and the phototherapy treatment.

October 18, 2016
Unprompted review
Rated 4 out of 5 stars

Really satisfied

I have lived all my life in different Asian countries. I came to UK for good 4 years back and since that time my 8 years old son is suffering from eczema or atopic dermatitis. I have seen various GPs and dermatologists but non of them were of any good.
2 weeks back I found out that there was some kind of infection in my son's scalp. He was having really bad pain in his head and puss was coming out from different places of his scalp. I was really worried. A friend of mine told me about Dr. Fatima. I took the appointment, which I got for that very day. I went to that clinic for the very first time. I was really impressed by the friendly environment over there. The staff was really helpful.
Dr. Fatima took us to her room in few minutes. She is such a lovely and understanding Doctor. She exactly knew how to make my son comfortable. She did a very detailed check up of his scalp and skin. She told me in detail what has happened and told me not to worry .
I was amazed that after using the medicines which she prescribed for 2 or 3 time, we could see the improvement already. In a week he was completely fine. I really want to thank Dr. Fatima for helping us. It's really difficult for a mother to see her child in a miserable situation. I am really satisfied with the clinic and the Doctor.

August 1, 2016
Unprompted review

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