Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more
I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more
Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more
Company details
About Rubberduck Bathrooms Ltd
Written by the company
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Contact info
High Street, TS10 3DD, Redcar, United Kingdom
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
4.1
Great
844 reviews
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Excellent service
Excellent service , processed and dispatched quickly . The wrong item was sent but this was resolved quickly and effectively , thank you .Very happy with product and great price too !
Courier delivery company not quite so good ....
July 14, 2025
Reply from Rubberduck Bathrooms Ltd
Hi Lisa,
Thanks for your kind feedback!
We’re glad to hear your order was processed and dispatched quickly, and that the mix-up was resolved for you without delay. Great to know you’re happy with the product and price too.
Sorry to hear the courier didn’t quite meet expectations - we’ll be passing that feedback along to them.
Thanks again Lisa, we really appreciate the review!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Hi Sandra,
Thanks for taking the time to leave a review!
We’re really pleased you’re happy with the quality and speed of delivery. We'll pass on your kind comments to the warehouse team.
Thanks again Sandra!
Rubberduck Bathrooms Team
Reasonable price and quick shipping.
July 11, 2025
Reply from Rubberduck Bathrooms Ltd
Hi Adam,
Thanks for the great feedback!
Glad to hear you were happy with the price and speedy delivery, this is exactly what we look to provide all our valued customers.
Let us know if you need anything else!
Rubberduck Bathrooms Team
Cocked up order then refused compensation
Ordered Durapanel wallpanels and chrome end cap/corner strips. Completely wrong order delivered leading to delay in completing shower refit. Then had to wait 7 more days for correct order (with no usable shower during heatwave!) AND had to pay plumber for allotted 2 days despite being unable to complete the work.
Contacted Rubberduck to ask for some form of compensation as we were out of pocket… they refused to take responsibility (blamed Durapanel) and refused to compensate. V disappointing customer service. Wouldn’t use again.
June 23, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Nadine,
Thanks for your feedback, and we're very sorry to hear about the issues with your order.
While the correct items were sent, we understand they arrived with the wrong edge detail on the panels. This was an error from the manufacturers side. We arranged for the correct panels to be sent as soon as the issue was identified, and we completely understand the disruption this caused to your installation.
Regarding the compensation request, the amount was close to the total value of the order. While we always try to be fair, we have to consider what's reasonable, especially when the issue lies with a third-party supplier.
We’re sorry this has left you disappointed and appreciate you sharing your experience.
Kind regards,
The Rubberduck Bathrooms Team
Great prices and fast delivery
Had a few bits from the website over the years and always have someone to speak to and tracked next day deliveries. Highly recommend to anyone who likes speaking with a human, which is rare these days!!
April 4, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Gadge,
Thanks so much for your kind words and for coming back to us over the years, that really means a lot!
We’re big believers in real, human customer service, so it’s great to hear that’s made a difference.
Always here if you need anything else and thanks again for the recommendation!
Rubberduck Bathrooms Team
Over 10 days and no delivery
I ordered 2 items on 13/07, called to see where they were on 23/07 and was told they had been 'stuck in the system' and they could get them send out that day to arrive within a few days. I expressed that my fitters needed the items asap and there was no urgency to get the items to me so I bought them from a local company the same day. I won't be buying again from Rubberduck
July 23, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Good Morning Siobhan,
Thanks for your feedback, and we're really sorry to hear about the delay with your order.
Unfortunately, due to a stocking error, your items were held up. The items contained would have been available on a tracked next day service however. We can only apologise that this was not communicated during your call, which we will be reviewing for training purposes.
We completely understand your decision to source them locally given the urgency with your fitters, and we're sorry we didn’t get the chance to put things right.
Thanks again, we do take all feedback on board and hope you might consider us again in the future.
Rubberduck Bathrooms
One of my brother have purchased…
One of my brother have purchased online kitchen tap from them, they have send faulty tap.they have paid £249.50 for the tap. He is chasing rubberducks bathroom over two weeks. Nothing been fix on top of that one of the staff over the phone was so rude and hang our call and ask us not to call again. I feel like this is a scam for £249.50. I would like to aware don't buy anything from them. Worse experience ever i had with someone.
July 21, 2025
Unprompted review
My bought a tap from them they supplies…
My bought a tap from them they supplies him faulty tap. One of tbe staff member was very rude. Harvey was handling the case he was very kind and helpful.however nothing been fix.
July 10, 2025
Unprompted review
I have purchased online kitchen tap…
I have purchased online kitchen tap from them, they have send faulty tap. I have paid for the tap £249.50. I been chasing rubberducks bathroom over two weeks. Nothing been fix on top of that one of the staff over the phone was so rude and hang our call and ask us not to call again. I feel like this is a scam for £249.50. I would like to aware don't buy anything from them. Worse experience ever i had with someone.
July 10, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Gurpreet,
We're very sorry to hear about the issue with your tap.
Firstly, lets address some inconsistencies here.
1. You reported the tap to have lower pressure than expected on the 14th July - 7 days ago and not 14 as mentioned above.
2. We responded with the manufacturers suggested resolution on the very same day.
3. Later that day, you stated that resolution did not work. When we requested a photo to show the manufacturer, it was made apparent the suggestion had not been carried out.
4. On the 17th you came back to us requesting further instructions on how to carry out the resolution, which was provided on the 18th.
5. On the 21st, you provided an image showing the resolution in place.
During the call, you repeatedly shouted at the customer service operative when they were trying to explain the situation and how we were trying to come to a positive resolution with the manufacturer.
We do not tolerate abuse and the operative stated that all future communication will be VIA email to avoid any frustration.
As soon as we receive feedback on your tap, we will be in touch.
UPDATE: Now we have all the requested information, the manufacturer has since replaced your tap.
Rubberduck Bathrooms Team
Very happy.
Very happy. Ordered Francis Peglar kitchen tap at a very good price on Friday standard delivery reasonable at £6.95. Received Email from DHL we have your parcel will deliver Monday. Email Monday with a time slot. Item delivered in time slot and tap looks perfect. All went well and i will be using again.
July 14, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Stephen,
Thanks so much for the feedback!
We're really pleased to hear everything went smoothly, from the order right through to delivery, and that you're happy with your new Pegler tap.
Great to know DHL did their bit too and kept you well updated.
We’d love to help again whenever you need us!
Rubberduck Bathrooms Team
Really disappointed with the service…
Really disappointed with the service from Rubber Duck. I ordered a toilet and sink for my downstairs bathroom and was told I’d receive next day delivery — instead, I waited two weeks.
When the items eventually arrived, I had to help unload them from a dirty van. No one mentioned in advance that I’d be expected to help, and my clothes ended up filthy. I don’t mind helping people, but if I’d known I’d be lifting and getting dirty, I would have dressed appropriately.
To top it off, the toilet seat that came with the toilet was poor quality and didn’t feel sturdy at all.
Overall, a frustrating and unprofessional experience. I won’t be ordering from Rubber Duck again and wouldn’t recommend them to others.
June 20, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi,
We’re really sorry to hear about your experience.
Unfortunately, as there’s no name or order number provided with your review, we’ve been unable to locate your order or investigate this further.
We work with a range of delivery partners, and while some larger deliveries may require assistance due to access restrictions, we do state all deliveries are kerbside only through the website pre-sale and any email sent post-sale too. For larger orders, we ask all customers to arrange for appropriate help at the time of delivery.
We’d also be happy to look further into the matter, if you’re able to share more details.
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Thanks for the great feedback!
Glad to hear you’re happy with our customer service and delivery Peter. We’re here if you need anything else!
All the best,
Rubberduck Bathrooms Team
2-5 day delivery. Let's Try 10 days!!
Purchased items with a 2 - 5 day delivery...
Was 8 days before order was picked from warehouse when phoned to chase order was told be shipped for delivery next day and had email to confirm..
However when I checked order told.me wasnt even being collected by courier till next day resulting in another day delay..
So in all 10 days from day of order to delivery.
Sorry not good enough considering the shipping cost I had to pay..
Only positive was the price of items but has left a sour taste in my mouth and will look elsewhere for remaining items to complete bathroom.
June 17, 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Craig,
Thanks for the feedback, and really sorry to hear about the delay with your order. We understand how frustrating it is when something expected in 2–5 days ends up taking 10.
We’ve looked into this and it seems the order was held up at the warehouse due to a stock discrepancy with the manufacturer, which caused the initial delay — not ideal at all and again we can only apologise.
Pleased to hear you were happy with the price, but completely understand why this has left a sour taste. If there’s anything we can do to help with your remaining bathroom bits, we’d like the opportunity to change that opinion.
We wish you all the best Craig and thanks again for the feedback.
Rubberduck Bathrooms Team
Great service and deliveries
Items delivered as expected and great service for queries. Great products. Definitely use again.
June 6, 2025
Reply from Rubberduck Bathrooms Ltd
Thanks for the great feedback! 😊
Really glad to hear everything arrived as expected and that you were happy with the service and products. We’d love to help again whenever you need us, just give us a shout!
All the best,
Rubberduck Bathrooms Team
I purchased six complete bathrooms with…
I purchased six complete bathrooms with panelling.
Great advice, prompt service, delivery and follow up.
Competitive pricing.
A few extras I needed to get the job done were expedited rapidly.
Jarred was excellent and so was anybody else I spoke to.
A culture of outstanding customer service.
June 17, 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Ian,
Thanks so much for the review, it really means a lot!
We’re so pleased to hear everything went smoothly, and that you were happy with the service, delivery, and follow-up. We’ll make sure Jarred sees the shoutout, sure he’ll be chuffed! The whole team works hard to keep things running smoothly, so it’s great to see that come through in your experience.
Appreciate you choosing us for such a big project, six bathrooms is no small feat! If you need anything else down the line, you know where we are.
Rubberduck Bathrooms Team
Rubberduck Bathrooms are brilliant
Rubberduck Bathrooms have been a delight! Their prices are so competitive so I was worried that something would go wrong but I ordered everything for 2 bathrooms at less than half the price of elsewhere, it arrived promptly, well packaged and good quality. Had one minor problem with a cracked cover in the shower tray and they were so quick and professional to rectify and have a new one sent to us. I'm really impressed. Wouldn't hesitate to order again from here. Our bathrooms look really smart and have high quality products in them. Thank you
January 5, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
What a lovely review — thank you! 😊
We're so glad you gave us a go and even happier to hear everything went smoothly (and that you got both bathrooms sorted for such a great price!). Sorry again about the cracked tray cover, but we’re really pleased we could get that sorted quickly for you.
Your kind words mean a lot to the team, we work hard to make sure our service matches the quality of our products, so it’s great to see that come through.
Thanks again for choosing us, and don’t be a stranger if you ever need anything else!
All the best,
Rubberduck Bathrooms Team
Courteous and helpful personal service
I cannot praise Rubber Duck highly enough. They have been the most responsive & helpful people to deal with. I purchased a tap from them which had a ten year manufacturers guarantee. After 2 years (approx) the tap developed a leak around its spray joint. Rubber Duck immediately sorted a replacement for me. They arranged delivery of a new tap and collection of the defunct one. The process was completed within 48 hours of me reporting the problem to them.
Here I hasten to point out that it was the manufacturers, “Kartell” who caused the issue NOT Rubber Duck who only supplied the product.
New Scudo Tiare tap shown in photograph
The team who work at Rubber Duck have been so very courteous, friendly and helpful whenever er I’ve spoken to them - particularly Jarred. I’ve been treated as an individual customer not just some anonymous order number, rare with online shopping.
I positively recommend Rubber Duck Bathrooms to any and everyone who needs new sanitary ware and will certainly use them again if I’m ever in need of the products they supply.
A (at least) 6* company at incredibly competitive prices.
Thank you Rubber Duck Bathrooms
June 3, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Thank you so much for taking the time to write such detailed feedback, as a small company it really means a lot to us!
We’re so pleased we could get the replacement sorted quickly for you, and appreciate you pointing out that the issue was down to the manufacturer and not us, that’s very kind. It's great to hear the new Scudo tap is in and looking smart!
We'll make sure Jarred sees the special mention, he’ll be over the moon. We always try to treat every customer like a person, not just an order number, so it's genuinely rewarding to hear that’s how you felt.
Thanks again for your recommendation, and for trusting us with your bathroom. If you ever need anything else, we’re only a phone call or email away!
All the very best,
Rubberduck Bathrooms Team
Rubberduck bathrooms
Struggling to find covering for my conservatory ceiling. Came across rubberduck online, fantastic product and service my conservatory looks fantastic would definitely recommend.
June 2, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Thanks so much for the great review! 😊
We’re really glad you found us and that the ceiling covering worked out so well, sounds like your conservatory’s had a proper glow-up! Appreciate the recommendation, and if you need anything else, you know where we are.
All the best,
Rubberduck Bathrooms Team
Terrible service
Terrible service - wouldn't except a return for the wrong radiator valves - wasted £60. Any respectable business would have some sympathy and allow returns. Jarred, the manager, wasn’t any help either. Poor service.
May 9, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Good Morning Keval,
We're sorry to hear you've been unhappy with the service provided.
We can see you contacted us back at the start of Feb with Jarred working on your quote at the time. We arranged for your delivery to arrive on a specified date with several updates to confirm and Jarred applied a large discount across the order too.
Unsurprisingly none of the above is mentioned in your review.
We're a small family owned business that offers heavily discounted items to all our valued customers. Unfortunately we cannot employ an open ended returns policy accepting unwanted items several months after purchasing.
Rubberduck Bathrooms Team
Avoid - Poor Customer Service
Avoid. They forgot to include my item in the packaging, when I informed them they'd not included the item they simply said "that's not something they would do", kept referring to the fact I'd received a box and ignoring the point that the box was empty. No refund and no item.
May 7, 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Richard,
Thanks for your review, and we're really sorry to hear you're unhappy with your order.
We’ve looked into this and can confirm that the weight of the parcel was checked both before and after dispatch, and it matched what it should be with the item included, so everything did leave us as expected. We completely understand it’s frustrating to feel like something was missing, but from our checks, there’s no indication the item wasn’t packed.
That said, we never want a customer to feel dismissed, so we're sorry if our communication came across that way, that’s definitely not how we aim to handle things.
Rubberduck Bathrooms Team
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