Rubbersole.co.uk Reviews 

Following on from my previous initial experience, I would like to provide some further update/feedback.
Being persistent in reaching out to Customer Service, I eventually got through the morning following my purchase date and spoke with a real person. After explaining the situation, they raised a full cancellation and refund of the duplicate order and also agreed to exchange the wrong products from the first order. I still had to find a drop off point where the wrong goods were recorded for despatch to the warehouse. I liaised with Adriana, the Customer Care Manager, who was monitoring the process and quite honestly, was doing a good job. We managed to receive the refund and the good products in time before our travels. Conclusion: Poor IT infrastructure/Customer Service communication but luckily for Rubbersole, a small handful of good staff doing the background work to ensure things are back on track!

Don’t be fooled by the negative reviews, I ordered a pair of shoes that was £30 cheaper than any other website I decided to risk it and I am very pleased with the shoes. Arrived on time and i did not encounter any issue.

Well impressed with these shoes 😍 so comfy..IAM a size 4 ordered a size 3.5 pleased I did . Nicely packaged and quick delivery 👍 Rubbersole kept in touch with me all throughout my order to the delivery . Can't fault them ...thank you 🌟🌟🌟🌟🌟

I was a little uncertain about ordering from this company due to mixed reviews - as it turned out they were brilliant. The trainers I purchased (Skechers) were the best price I could find on the internet and I’m really pleased with them. They kept me informed of delivery and actually delivered earlier than advised. I would definitely recommend them and try not to be put off by the bad reviews as some customers may not have received a good service and will be more inclined to put up a review. Thank you Rubbersole uk.

I needed a bright green pair of sandals and you delivered ..they are comfortable …maybe not for the whole day but can certainly get through the wedding and dinner in them ..good quality

I don’t usually write reviews but after seeing all the negative reviews for this company, I felt I had to. I’m glad I ignored all the negative reviews. I bought a pair of kickers shoes for kids at a heavily discounted price and it was delivered to me within 2 days by Evri! The shoes were perfect and delivery cost only £2.50 since the shoes were below the £30 free delivery price. I’m used to paying £5+ for delivery. Since the shoes were heavily discounted even after adding the delivery cost it was still at least £15 cheaper than other retailers so all in all one very happy customer.

Potential buyers beware. Despite the claims of “Free Delivery” on their website, you may be charged (presently a minimum of £4:98)! Apparently this is because they also have a warehouse in France. However the only indication of the product’s origin is a charge added to the foot of an order. And although not illegal in the strictest sense, one could be forgiven for thinking their bold claim of “Free Delivery” is grossly misleading?

Stupidly I got sucked in to the heavily discounted first order emails and didn’t check reviews. Ordered June 28th. Delivery was supposed to be 4th July but Evir haven’t even received the trainers yet.

Can’t email the company. There’s no link. Can’t get hold of them. £50 taken from my account which I’ll have to get back through Visa if they’re not on the way by the end of the week.

Gutted as I love the choice on the site.

I was reluctant to order after reading the reviews but am so glad I did! Ordered some Barbour wellingtons on Sunday with free delivery and they arrived by Tuesday!
The boots were a great price too. Very happy 😊

Nice comfortable shoes yet very stylish BUT ignore the FREE shipping. It’s not ! I don’t know why they use this promotional point when it’s untrue

I was so hesitant to purchase after reading all the terrible reviews but I really wanted the pair of Fit Flops they had on their site as they are older stock and I cannot get them anywhere else. So I took the plunge and bought them. They arrived 2 days later, the correct size and all perfect. Very happy!

Completely disreputable company. Sent me the incorrect item twice. Have had my money for nearly a month and are refusing to refund me until I have sent the incorrect item, that they sent twice, back to them. Spouting some bull**** about system won't let them. Don't care about your systems, I care that you have breached your contract by sending the incorrect item twice (once a mistake, twice incompetence) and are refusing to refund me immediately due to your error. You are a morally bankrupt company and should be ashamed of yourselves. Order from these at your own risk... I wouldn't chance it if I was you. And they won't phone you but are more than happy for you to phone them only to hear their pathetic excuses for their error and refusal to refund. Really, do not touch this dreadful company with a barge pole.

I seem to repeating what others have already said! Free delivery? Ah yes, except for that tricky asterix! And you have to get as far as the payment page to find out if the order will ship from France (and so attract a delivery charge). Brilliant!

And then it takes a while to arrive - especially as they use Evri, possibly the least reliable service. We were eventually notified of a delivery (later in the same day), but that was subsequently cancelled, and the parcel finally then turned up 2 days after that. Brilliant!

And finally when it does arrive, they’ve just sent the wrong size anyway so you then have to take the parcel to a collection hub to make up for their mistake. Brilliant!

There are so many companies that make online retail a real pleasure. Rubbersole is NOT one of them. I’d seriously suggest you spend your money anywhere else…

The website is very deceptive. They promote free deliver but happily add £4.98 when you go to pay. You cannot check out as a guest, you are forced to register. Oh, they say sign up for a newsletter to get £5 off - well, no, this does not apply to discounted items. Scam. Student discount - another hoax, the link is dead! Also, no business address on website - dodgy.
Never again, sweet rubbersole.co.uk

I order a pair of sandals on the 22nd May for my holiday on the 8th June. Still have not received the sandals. Spoke to customer service and confirmed they will chase my order and get back to me, still not had any communication back called again and the offices are always closed. So at the moment I don't have any sandals or money back. Do not purchase from this company!!!! I only gave one star so I could leave this review!!!!

Shopping originally early May & desperate for some sandals with great style...plus a 'bit of edge' which I like...it was just a totally amazing experience. The lovely people at Rubbersole.co.uk really seemed to help and I've now just placed another order and bought just what I wanted 'hopefully' once again.
They even suggest what size will fit the best...depending on the sandals or boots & that was great...saves having to buy several pairs...with the hassle of returning them!!!
I will definitely be a regular & thoroughly recommend shopping with them 100%
Rubbersole.co.uk will be my 'go to' for footwear from now on.
I also want to thank them.

The website advertised same day shipping if ordered early in the day and 3 day delivery.
I placed my order Monday 13th may expecting delivery that week. It actually got delivered on the Monday 20th may which is not a 3 day delivery.
Other than that everything good with communication etc.

Wife ordered some converse for her holidays size 5, received a 5.5 returned them for an exchange for a 5 ten days later received another 5.5 how stupid can someone be, now returned for a refund as the holiday is tomorrow, i will buy them from somewhere else, 1 star for the easy returns process

All 3 deferent phone numberdonn't work. Unfortunately,.
.Customer service number 02030269854
I paid for 3 days delivery, now I was told 10 days.
I will fly on the day it will be delivered.
Extremely disappointed.
I am gobsmacked.
Again, today the 13th, and the parcel still not received by EVRi .
I got your phone number in London
02033182709, they said , it will br with me by Friday, the 17th .
As you can see you are misinformed.
About the date and London number.
I said to the lady on the phone (customer service) I am willing to pay £10 extra, to get the item delivered by the 15th, before 3 PM,
She said I can not help you, sorry

Great customer service. Thank you.