Lee and his colleagues at Rugcouture were extremely helpful and patient with us during a fairly protracted period of design and colour selection. It is not easy to do this exclusively on line as colo... See more
Company replied
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I received excellent customer service, from my initial enquiry to the day my rug was delivered to my door, 3 months later! Lee was friendly, helpful, professional, and prompt with his reply e-ma... See more
Company replied
Great selection of designs, the online tools are really helpful in showing what they’ll look like with your chosen colours. Loads of colours to choose from. Samples arrived quickly and were very accur... See more
Our order was processed efficiently and great care taken to ensure that we were going to get what we had in mind. Kept us informed of developments. Completed rug was delivered today and looks great. E... See more
Company details
About Rug Couture
Written by the company
Rug Couture was founded in 2008 with the aim of revolutionising the bespoke rug and carpet commissioning and manufacturing process. With offices in the United Kingdom, Australia, and the USA; we offer our clients the finest bespoke, handmade master-crafted rugs backed by personalised project management, expert quality control and global logistics. As an agile company we can accommodate one off commissions, large scale projects and rapid timescales.
Rug Couture -
5 Berkeley Square
Mayfair
London
W1J 5BF
United Kingdom
Tel: 0333 222 6514
Rug Couture -
Level 26, 44 Market Street
Sydney
NSW 2000 Australia
Tel: 02 9089 8735
Rug Couture -
1330 Avenue of the Americas - Suite 23
New York
NY 10019
USA
Tel: (212) 653-9748
Contact info
35 Berkeley Square, Mayfair, W1J 5BF, London, United Kingdom
- 0333 222 6514
- info@rugcouture.com
- www.rugcouture.com
4.9
Excellent
378 reviews
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Can’t fault the rug but DHL failed to…
Can’t fault the rug but DHL failed to deliver on agreed delivery day so had to rearrange delivery date.
July 27, 2018
Unprompted review
Beautiful rug and well made
Beautiful rug and well made. Great customer service also. Thank you
July 17, 2018
Unprompted review
Simply stunning.
July 1, 2018
Unprompted review
Excellent rug
Excellent rug; delivered on time and with good communications and support on telephone
June 8, 2018
Unprompted review
Overall a very efficient and helpful…
Overall a very efficient and helpful service. Received samples of the colours and thickness when requested and very quickly.
Great quality and really pleased my with lovely rug. Would recommend to anybody
May 27, 2018
Unprompted review
Love the special order rug I had made…
Love the special order rug I had made in colors I had chosen. Their help in giving samples, providing answers to the questions I had - plus the quality are all the reason I give Rug Couture the highest rating!
May 14, 2018
Unprompted review
So thrilled with the rug I purchased
So thrilled with the rug I purchased. Amazing service and value for money. Would highly recommend Rugcouture.
May 7, 2018
Unprompted review
Excellent product and develivered on…
Excellent product and develivered on time.
Highly recommend.
May 7, 2018
Unprompted review
Beautiful rug
Beautiful rug. Delivery as indicated and packaged very well.
Delighted with my new acquisition!
May 1, 2018
Unprompted review
Beautiful
Beautiful, thick rug . Colours exactly as samples. Arrived as stated very well packed.
April 15, 2018
Unprompted review
They were uncommunicative after…but now are working on it.
They were uncommunicative after receiving payment and I still have not received the rug- I think its been 12 weeks or more. They told me to expect delivery info 3 weeks ago. No word from them since. They were much better about sending samples to get my several thousand dollars.
HOWEVER, they have now called me and told me they have had trouble with their shipper and are trying to get it reshipped. I will give them more time. They HAVE communicated with me and I have told me on a delivery date. I will update again when they get it together.
April 8, 2018
Unprompted review
Reply from Rug Couture
Dear Erica, we offer you our most sincere apologies for any inconvenience caused due to the delay of receiving your rug. Standard delivery is generally 6 weeks, but for very large rugs and rugs with complex designs it does take longer. In this instance we inadvertently provided an incorrect delivery timescale. A further issue with shipping meant an additional delay, which isn’t normally the case. We’re sure you will love you rug when it arrives and we truly hope it makes a welcome addition to your home. Once again, please accept our most sincere apologies for any inconvenience we have caused you.
The rug is lovely and good quality
The rug is lovely and good quality. The only issue is that the colour is not quite what I wanted, however, I accept that this is my fault as web pages do not necessarily reflect the subtleties of different shades. I should have asked for some colour samples and will do this in future as I will probably order again - I have managed to find another spot for the rug I ordered so will give it another go to get one for the original room.
March 16, 2018
Unprompted review
Reply from Rug Couture
Thank you Lynn for your feedback and for your kind words regarding the quality of the rug. Regarding the colour, as you correctly stated different computer screens can represent particular colours slightly differently and, therefore, the products’ colours may differ slightly from that shown on your computer screen, which is why we always recommend that all customers take advantage of our complimentary samples service before purchasing a rug. This way our customers can be sure they get the colours exactly right.
We love our new hallway rug
We love our new hallway rug. It looks exactly as the sample image promised. The samples were spot on to the color of the final product too. Would definitely shop from Rug Couture again.
March 14, 2018
Unprompted review
Love our rug and the fact that we were…
Love our rug and the fact that we were able to pick the design, choose colors, wool type, etc. all online! It ‘s great quality, looks beautiful, and we’ve gotten a lot of compliments on it.
March 11, 2018
Unprompted review
Love the rug
Love the rug. Quality excellent and colour matches samples
March 5, 2018
Unprompted review
The order has taken a long time to be…
The order has taken a long time to be delivered even though we order the product on the 31st December 2017 I still have not received it on the 5th March 2018
March 5, 2018
Unprompted review
Reply from Rug Couture
Dear Chris, please accept our most sincere apologies for any inconvenience caused. We truly hope that now you have received your rug that you are happy with the quality and that it’s made a welcome addition to your home. If we can assist you further in anyway please do let us know. Very best wishes, the Rug Couture team.
Super service & lovely rugs
Super service. Samples service is brilliant and the rugs are lovely.
February 23, 2018
Unprompted review
Custom Color Rugs
The two rugs I ordered turned out beautiful what is really nice about this company is there so many patterns to choose from but what’s even more wonderful is you can incorporate the colors that you need for your home. I went with some really nice teals, blues and reds for the Southwest colors here in New Mexico and the rugs came out beautiful.
February 22, 2018
Unprompted review
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