Be warned - returning is far from easy
Unfortunately I needed to return my rug. Rugs&More’s refund process is laborious. You have to email (I sent 3 and after a last resort review on here, I finally got a response) , then you have to send video’s and pictures of the item you want to return and if they are ‘accepted’ then they will give you an address to send your return to. Then you wait……in my case, another email and I then had to provide proof of postage……..and once they have “inspected” the item, you will be granted a refund. It’s a lot. I did finally get my refund but was left feeling as if the company view their customers as untrustworthy. I won’t buy from here again.
Reply from Rugs & More
Thank you for your feedback. We sincerely apologise for the frustration you experienced during your return. We completely understand that the process felt cumbersome.
To clarify, we request photos and videos of the item to ensure the return goes smoothly and to prevent any potential complications. Regarding the proof of postage, we asked for it because the tracking information hadn’t updated as communicated in our email chain. Our goal is never to imply a lack of trust in our customers, but to ensure returns are processed accurately and efficiently.
We truly appreciate your patience, and we’re sorry the experience left a negative impression. Your feedback will help us review and improve our return process for the future.
Thank you,
Rugs&More Team
