Although the company seem to send orders internationally, we received our beautiful rug just in a few days as if we ordered it in the NL. No custom clearance or extra costs incurred. The rug's manu... See more
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In the past years I bought three carpets - one Indian loom, one Turkish Kilim, and one Bokhara Pakistan 2ply. All of them were exactly as shown in the pictures. They arrived with their certificate of... See more
Perfect combination between price and quality. The rug is beautiful and fits perfect in our living room. I've received it folded wich surprise me because I expected it rolled. I guess it will be fla... See more
Beautiful rug,very quick delivery,excellent communication...the only one issue I had was that this time it wasn't packed well. Very thin plastic bag which was broken once arrived. Also the carpet was... See more
Company details
Written by the company
Rugvista — Wij helpen mensen een huis te creëren waar ze van houden. Rugvista is opgericht in 2005 met een duidelijke missie en doel: wij helpen mensen een huis te creëren waar ze van houden, door het voor onze klanten eenvoudig en plezierig te maken het perfecte vloerkleed te vinden. Vanaf het begin hebben we ons gericht op het aanbieden van vloerkleden van hoge kwaliteit tegen eerlijke prijzen, terwijl we een soepel, comfortabel en veilig winkelervaring bieden voor elke klant, zowel nieuwe als terugkerende. Vandaag zijn we trots op het feit dat we een van Europa’s toonaangevende online vloerkleedwinkels zijn, die klanten in meerdere landen bedienen en een veelzijdige collectie aanbieden die geschikt is voor elk interieur, zowel thuis als op kantoor. Onze collectie omvat meer dan 30.000 vloerkleden, van traditionele handgeknoopte Oosterse tapijten tot moderne machinaal geweven designs; elk vloerkleed wordt zorgvuldig geselecteerd om kwaliteit, duurzaamheid en tijdloos design te garanderen, zodat onze klanten bij elke bestelling met vertrouwen kunnen kopen en tevreden zijn met hun keuze. Wij geloven dat het kopen van een vloerkleed net zo plezierig moet zijn als het leven ermee: daarom bieden wij duidelijke productinformatie, gedetailleerde afbeeldingen en een intuïtieve, makkelijk te navigeren webshop. Betrouwbare levering door heel Europa, flexibele retourmogelijkheden en vriendelijke, snelle klantenservice maken de winkelervaring eenvoudig, veilig en stressvrij voor elke klant. Ons hoofdkantoor bevindt zich in Malmö, Zweden, en we opereren door heel Europa; tegelijkertijd combineren wij Scandinavische designwaarden met internationale ambacht en moderne e-commerce oplossingen. Ons team werkt elke dag aan het verbeteren van onze diensten, het uitbreiden van ons assortiment en het inspireren van klanten bij hun interieur keuzes. Wij zetten ons in voor langdurige relaties met onze klanten door hoogwaardige producten, uitstekende service en een transparante, betrouwbare en voortdurend plezierige winkelervaring te bieden. Bij Rugvista helpen we onze klanten ruimtes te creëren die persoonlijk, uitnodigend en mooi zijn — één vloerkleed tegelijk.
Een fantastisch assortiment vloerkleden tegen weggeefprijzen!
Written by the company
- 30 dagen niet goed, geld terug-garantie
- Keuze uit meer dan 1500 verschillende moderne en oosterse vloerkleden
- Gratis verzending binnen de EU
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +31 20 201 8135
- info@rugvista.com
- www.rugvista.nl
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Perfect experience
Perfect experience. Very good quality of the rug. Actually, it was more beautiful in reality :) Fast delivery and smooth ordering process.
April 13, 2026
Beautiful rug, delivered fast!
Honestly, it's a beautiful rug, the quality is very decent, and the delivery was fast. Very satisfied!
March 31, 2026
Unprompted review
Disappointed with the quality of the…
Disappointed with the quality of the rug I purchased and think it was overpriced. Very flat and not amazing quality
March 25, 2026
Loving buying rugs from Rugvista
Loving buying rugs from Rugvista! The designs are soo nice. They come fast.. I bought several rugs from them and its always a good decision
March 21, 2026
Great!!!!!!
March 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The translation function doesn’t work…
The translation function doesn’t work properly via the mobile portal.
March 10, 2026
Reply from Rugvista
Hi,
Thank you for your feedback. We’re sorry to hear that you experienced issues with the translation function on the mobile portal. We take this seriously and would like to investigate further. Could you please send details about your device and browser to info@rugvista.com so we can work on a fix?
We appreciate your patience and hope to improve your experience soon.
Great product for a good price and fast…
Great product for a good price and fast delivery with DHL
February 20, 2026
Smooth ordering process and nice selection of rugs
I got to know Rugvista through social media (Instagram) and got curious so looked into their website for a large rug. The website loads very fast, filters are very convenient and check-out process was really painless. I am now waiting for my rug but the website experience went really well. So far, I highly recommend.
February 16, 2026
Very happy!
The carpet is exactly as described and per photos, looks really beautiful on my kitchen!
January 28, 2026
Company sent me the wrong product AND…
Company sent me the wrong product AND customer service is NOT active. Not acceptable!
January 17, 2026
Reply from Rugvista
Beste Klant,
Bedankt voor uw review. Onze klantenservice heeft inmiddels contact met u opgenomen om deze situatie naar tevredenheid op te lossen. Het spijt ons zeer voor het ongemak rondom het verkeerd ontvangen vloerkleed en onze late reactie. Wij doen ons best om dit zo goed mogelijk voor u op te lossen en waarderen uw geduld.
Mocht u nog vragen hebben of mochten we u nog ergens mee kunnen helpen, dan vernemen we dit graag. We staan klaar u te helpen.
Een fijne dag gewenst!
I’m happy with my purchase and shipping…
I’m happy with my purchase and shipping service. ☺️
January 15, 2026
No help from support with missing order
I have not received my order even though status shows delivered. I have tried contacting rugvista but have not heard back anything for a long time. Very disappointing
January 14, 2026
Reply from Rugvista
Dear customer,
Thank you for sharing your feedback. We’re very sorry for the delayed response — due to a temporary backlog and higher workload, our reply times were longer than usual, and we sincerely apologize for this.
In the meantime, we can see that your order has been successfully delivered. We hope you are enjoying your purchase.
Should you need any further assistance or have questions, please don’t hesitate to reach out to us. We’re always happy to help.
Recommended
I’m very happy with this rug! The quality is excellent and it looks good as the pictures. It instantly made the room feel warmer and more stylish. Delivery was fast and the rug arrived well packaged. Overall, great value for the price
January 9, 2026
When we received the rug damaged
When we received the rug, it was damaged. We messaged the customer support team and haven’t heard back. Very unhappy with this service
January 9, 2026
Reply from Rugvista
Hi,
We’re really sorry to hear about your experience and that the rug arrived damaged, that’s certainly not what we want for our customers.
We would very much like the opportunity to help you with this. Please contact our customer service directly so we can review the issue and find a suitable solution.
Thank you for bringing this to our attention, and we hope to make this right for you.
No refund after Return created
An entire month has passed since I have issued a return from Rugvista. I have not received the order value or any email stating the a refund would be created. I'm concerned this store turned into a scam. Be careful.
January 5, 2026
Unprompted review
Reply from Rugvista
Dear customer,
Thank you for taking the time to leave a review about your experience. We're very sorry to hear about your experience. Unfortunately, there has been a delay in processing returns due to a temporary backlog, for which we sincerely apologize.
However, this certainly does not mean your refund will not be processed. Once a return has been processed, the refund will be automatically generated, and you will receive an email confirmation. If this hasn't happened yet, we'll be happy to look into it immediately and resolve this for you as quickly as possible.
We fully understand your concerns and want to reassure you that RugVista is not a scam and handles all returns and refunds properly, even if it has taken longer than usual in your case.
We kindly invite you to contact us through our customer service so we can review and finalize your specific return.
Once again, we apologize for the inconvenience and thank you for your patience.
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