Run4It Reviews 92

Extremely disappointed that I'm leaving a 1 star review for a company I hold in such high regard. I purchased some shoes around 4 weeks ago and promptly returned them as they were a poor fit for me. I use their tracking with Royal Mail and unfortunately Royal Mail lost the parcel. After 3 weeks of posting the return I still have not got a refund as I was told I must wait for a claim to be completed through Royal Mail as I no longer have the paper receipt.

Despite consumer law clearly stating that digital evidence of tracking is more than sufficient as proof of postage and that I as the consumer do not need to wait for the Royal Mail claim to be completed as I have fulfilled my obligation to return the goods I have had nothing but pushback for a refund of £89.99.

Having previously worked of this company this has truly soured my opinion of them. For what should be a very simple process, it has been an uanessacry hassle to get this refund.

Really solid company, the delivery is super fast. This surprised me because I live on the South Coast of England and they are based in Scotland. The staff are easily reached and responded well to my email query, too. I have now used them multiple times, and their products are really nice.

Please save yourself the hassle they have taken my payment but have not delivered the goods I have emailed but got no response and have rang on four different occasions and still no response, even though they claim they will call back. Within the hour. Don’t buy from this terrible company.

An issue with my order was dealt with promptly and brilliantly - thank you!

I look forward to buying from you again :)

Excellent products at excellent prices, delivered on time. What more could you want?

I bought a Garmin watch from Run4It and had a great experience. They offered the best price I could find anywhere in the UK for a brand new watch.

The delivery was incredibly fast and they even upgraded the shipping at no extra cost, which was a really nice surprise. Excellent service from start to finish. I would definitely recommend Run4It and would happily buy from them again.

Maybury shop was great today. First time using Run4it. With simple expectations of a pair of trainers for road and trail with gortex being a nice luxury if I could afford it. Sales staff quickly found 2 pairs that would likely fit the bill and let me run them on the treadmill before finding my third and final choice. Well within the budget I had suggested and also gortex. Discounted significant under RRP. Thank you, will use again.
Just test runned my purchase for 6k and their great.

I have a number of serious foot issues, including one bad and one very extreme bunion, which makes shopping for shoes very fraught and uncertain, and there is very rarely much of a choice, as only 2 or 3 companies make shoes which are even remotely possible for me to wear. Today I bit the bullet and took half a day off my work to go into Run4It in Lothian Road. I was lucky enough to be seen by Dom, who was both knowledgeable about the features of the brands they stock, and also very understanding of the foot issues I'm dealing with. In addition, he was patient, encouraging, and kind. We tried 4 different brands in 2 or 3 different sizes each, and I ended up with Hokas, a brand which I had not liked some years ago, but which have gone through a number of design changes since then and ended up feeling supremely comfortable. They were also available in black, which was perfect for me; in the past, I have had to purchase several pairs of shoes which I thought were ugly, solely because they were the only shoes which fit me properly. Throughout this process, Dom was up and down ladders all over the shop, and he was almost as happy as I was when we finally found the right shoes. I had gone into the shop expecting to buy either Brooks or Altra - both of which have been comfortable in the past - and ended up with something entirely different which I'm really delighted with and I am planning to order a second pair next week. Dom's knowledge and attitude made all the difference to me.

The worst shopping experience. Purchased shoes that were faulty, took them back within 30 days and with receipt and the Inverness manager argued that the shoes were fine, so frustrating, he was obstructive and passive aggressive. Took photos of shoes sent them to head off and they acknowledged they were faulty. Complained about manager who had also contacted head office to say I was abusive. I was not abusive, this bloke started argument about shoes and he was wrong.
No apology, no proof of abuse and no acknowledgment that he got it wrong.
My parents, my daughter, my brother and sister in law have been shopping here for years. So sad to be treated like this by one member of staff. Never would I recommend anyone shops there again.

Ordered pair of Alphafly shoes Tuesday lunch time and arrived 48 hours later. Cheaper than anywhere else I could find them and free postage. Special mention for Donna at customer services who dealt with what turned to be my completely unnecessary concerns about my order very efficiently and with incredible patience.

I visited the store in Inverness yesterday. Staff were professionally friendly and customer focused. I was unhurried and not put under any pressure to buy. Gait analysis, etc was excellent and useful in making a purchase. Would use again, and recommend,

Ordered Asics NovaBlast 5 on Tuesday, despatched on Wednesday, received it in south west England on Friday by royal mail. Quick delivery and smooth experience, happy customer, would use again.

They charge you extra for what they like to call ‘express delivery’ 6 days later and still no sign of shoes and no refund offered. Very poor service i have bought ten pairs of running shoes from this company costing around £1500 and this will be the last, its embarassing charging so much for shoes and not offering next day delivery

Paid extra for express delivery... they just use Royal Snail tracked, nothing express about it... very misleading and not express at all.

I bought Hoka running shoes mid Jan with the expectation of lasting about 300-400 miles. After just over 200 miles the soles are worn and coming away. I took them back yesterday and was advised to contact Hoka, they also said they would expect them to last more miles. Had to buy another pair as have a marathon in 4 weeks and don’t want to swap trainers now. Bit disappointed no discount was offered bearing in mind the condition after 10 weeks/220 miles. I know Hoka made the shoe but I bought them from Run4it. Won’t be buying there again, it’s turned into a costly few months.
EDIT - I have updated the stars as have now been issued a refund. Looks like it was a training issue which Run4it will address. Customer services were very supportive and I am pleased with the resolution.

Was looking for a certain type of shoe, Run4it had them. I live in southern England. Confirmed with the shop they had them. Purchased them and within a week they were at my door. Fantastic service. Will definitely be using this shop again.

Shoes weren't delivered ordered in early feb. Been over a month and a half. No resolution and struggling to get a response from them.
UPDATE : After a month and 2 weeks finally managed to get it resolved.

Fantastic Service from Romain at Run 4 It!

I had an amazing experience with Romain at Run 4 It. He was incredibly helpful and knowledgeable, taking the time to ask me plenty of questions about my running style and any recent aches and pains after I reached out via Instagram. His attention to detail and genuine care made a huge difference. He provided me with loads of advice on the best trainers suited to my needs, and I honestly can’t thank him enough. If you’re looking for expert guidance, I highly recommend Romain!

Looking forward to visiting your store soon. 🩷

Worst possible customer service I’ve witnessed. Came in here to try and purchase running shoes. Older guy with glasses told me to move as I was trying shoes on the bench and said someone else is sitting here when there was no one around. The other lady when asked for a size looked at me as if I had two heads (I do not for the record) wouldn’t come back ever absolutely embarrassing way to speak to potential customers