Runnymede Borough Council Reviews 7

Worst coucil, customer service completely rude cut you off half way through talking, getting anything done with this coucil is a myth forever having to chase them up and then they get frustrated with you chasing things up, that were supposed to be done Time ago. Not to mention they all think they are better than everyone. Shittest coucil worst staff

Worst customer service ever 😒

Runnymede Borough Council used the Proceeds of Crime Act 2002 to successfully prosecute Surrey landlords for receiving housing benefit payments sent to them by the council for their tenants rent.

The High Court of Appeal on 31 July 2020 ruled that for the council to encourage landlords to take rental payments by bank transfer and then to prosecute the landlords for receiving the payments under the PoCA is an acceptable practice by a local authority.

For decades with little recognition, Mr and Ms Beach of Padd Farm, Surrey has been housing Runnymede’s less fortunate citizens at affordable rents paid for by Runnymede Borough Council.

Runnymede Borough Council regularly sent homeless families to Padd Farm to take advantage of the economical accommodation offered by Mr and Ms Beach.
Yet unbelievably, landlords Mr and Ms Beach who are both pensioners were prosecuted, imprisoned and now at risk of losing their property of 35 years simply for receiving housing benefit payments sent to them by Runnymede Borough Council for their tenants rent.

Runnymede Borough Council and the High Court have set an extraordinary legal precedent where not only does the council stand to be reimbursed decades of rental payments made for genuine lodgings. But also, Runnymede Borough Council intend to acquire the landlord’s 32-acre farm so that the council can build a new housing development in an area of Surrey where property prices, apart from Central London, are the highest in the UK.

6th November garbage pickup..
Totally unimpressed by these garbage collectors. Because I had a few pieces in my recycling bin they refused to take it. I asked why and they said in a very insulting tone" YOU HAVE STUFF THERE WE DONT TAKE MATE" "ALSO WHEN I SAID WHY COULDN'T YOU JUST RING MY BELL?" Was told in another negative tone of voice WE CANT RING ON EVERYONES BELL MATE!" I took out the few little bits that were not compliant...the GARBAGE MAN TOOK MY BIN' only to return it back u emptied???? When I contacted Runnymead refuse collection service and told them the agreed with me that it was "Pathetic and Petty" I have a disability but was told to take my bin to the nearest waste disposal tip,which I can't do....They won't return for another w weeks so I've got to find someone to empty my bin....Apparently this happens on a regular basis..I say if you don't like your job and are obnoxious....GO AND GER ANOTHER JOB..... This happened at Penton Park on the 6th November....unreal and very upsetting...Shame on you Runnymead refuse collectors!!!!!!

WELL,NOT A SURPRISE THAT THEY DIDNT HAVE THE CURTISY OF A REPLY....☹️☹️☹️

I have had a very bad experience with the Egham Town Centre car park under the Travelodge where you effectively have to pay to stay! On top of the accommodation. I don't think I know any other Travelodge with paid parking.

To add to the annoyance the cash or card payment machines DO NOT GIVE RECEIPTS, so anyone trying to claim expenses has to log onto the Council parking website. Travelodge staff are constantly getting hassled about this it seems. The app the Council recommend Mubon does not work in the basement parking as no phone signal, nor WiFi. The autopay therefore does not work with the ANPR cameras, costing me a recent fine, despite being registered for my vehicle and payment card. Mubon also claim "no more fines with Autopay". I am now also registered with the council site. Fines are £100 reducing to £60 if paid early. That was for a 1 hour 13 minute stay! I am expecting a second fine for the overnight stay. Any fine I pay personally.

ParkFair operate the site, accept there is an issue but wash their hands of both the non-functional App Mubon, who as a third party also wash their hands, but did forward my mail to the Council. I doubt anyone will do anything other than blame each other rather than FIX THE PROBLEM.

RBC please fit mobile phone repeaters in the car park or allow Travelodge to extend their WiFi to the basement lift lobby for guests. This is typical poor wireless connectivity in the UK. DECADES behind other countries. How can you use a smart phone with no signal or WiFi?

Update: The council did get in touch, offered to CANCEL the fine, but I had already paid it at the discounted rate. No refund on what I had paid was offered as this was to ParkFair not the Council. So all in all a very unpleasant and costly experience.

How can it be so wrong. If you wrote a list of everything that you feel you should not do to run a Borough Council then I am reasonably sure you will come up with Runnymede's latest business plan. From the poorly trained staff to their unworkable systems, from their lack of integrity to their apparent lack of care this council are by far the worse Council that I have ever had the displeasure of paying my hard earned money to. I telephoned yesterday to simply enquire about how I go about buying an additional recycling bin as ours seems to be overflowing by the time the bi weekly collections come about. 4 hours, yes four hours it took and I still have not received a confirmations. Last weeks marathon stint was in relation to council tax, the month before was about a planning matter and please do not even think about suggesting a change to their website as they get really hurt over that one. Terrible council in my experience and it is all so unnecessary.

absolutely terrible. I moved from Elmbridge council area, I thought it can't be any worse. Apparently I was wrong. You don't expect quality work and fast pace operation from a council but Runnymede borough is next level. Extremely slow response time, they never know anything. Don't try to call them, they have no intention to help you. If you try to pay your council tax online, make sure you have 10 minutes. The user experience is like from the late 90's. You log in, click on paying your council tax, then you login again, you give your account number (although you would not be able to login without having an account number, why would I pay someone else's council tax) then you, type in the amount you want to pay, then account number again, then your address and so on..