RunThrough Kit Reviews 

71
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the clothing, finding items like running shorts, hoodies, and shirts exceptionally comfortable, lightweight, and durable for everyday training and races. People also mention that online orders frequently arrive quickly, and many find the basic items offer good value. Some reviewers were not happy with sizing inconsistencies, and several people experienced frustrating communication delays when trying to arrange product returns or refunds. A few customers also noted unexpected issues with product quality, such as colors running during the first wash or printed badges peeling off.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the high quality, lightweight... See more

Quality

Consumers find quality to be positive, highlighting durable and well-fitting items such as comfortable... See more

Order

Users describe ambiguous interactions with order experiences, noting that items like shorts and t-shirts were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic prices on top quality gear. The shorts are well fitted and support you well. The hoodies are to be honest the best quality for the price I have ever had. Come winter I will try the dry robe... See more

Company replied

Rated 5 out of 5 stars

I have purchased a number of items now from RunThrough kit and it is all high quality well fitting and true size.

Company replied

Rated 5 out of 5 stars

Run-through black hoodie with Middlesbrough Half Marathon written on it fantastic I would recommend it to other runners when wearing it it makes you feel proud as I did the race without stopping

Company replied

Rated 5 out of 5 stars

I struggled to find affordable good quality shorts for races that were secure for my phone. In the end the only pair I could find were RT and they are the best purchase I have made. So far I have wore... See more

Company replied


Company details

  1. Sportswear Store
  2. also in
  3. Running Store

Written by the company

RunThrough Kit is the UK's newest running clothes brand. The UK's largest running community is now your one stop shop for running kit.


Contact info

3.3

Average

TrustScore 3.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(71)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic glow in the dark gilet.

My order arrived promptly and was neatly packaged. The reflective gilet is great! It has useful pockets and, although it just looks grey, it has an excellent glow in the dark making me much more visible on those twilight outings. I have even found a use for the zip up bag it arrived in!

February 12, 2022
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Thank you for taking the time to leave us a review Karen - we are happy to hear you are pleased with your new kit and that it arrived in good time! Enjoy :)

Rated 5 out of 5 stars

Top purchase!

I recently attended an event in Cheshire, it was raining and I’d forgotten my jacket. I purchased a reflective jacket. Wow, kept me warm and dry. Brilliant for night runs too. The kit lady was so helpful and allowed me to try on! I’ll be returning to buy a long sleeve top at the next Tatton race. Thank you RunThrough

November 5, 2022
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

It's great to hear you were able to purchase something at the event and it worked a dream! We appreciate you taking the time to leave a review and will be sure to pass your thanks onto the kit stall manager Karen too :)

Rated 1 out of 5 stars

1 month and still awaiting delivery

I placed an order for some items on 8th August for my partners birthday (which was on 27th August) The website says that items are dispatched on the same day.
items had not arrived by August 27th, so i followed this up with an email (to the email address given on the website) to find out where the order is - I never received a response.
I messaged Runthroughkit via social media and they replied to tell me that the item was dispatched on 31st August. I have checked the online tracking and as yet (6th September) the item has yet to reach the courier company.
Not too sure if i will ever receive the item i paid for and paid for delivery for.

September 6, 2022
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Hi Jamie, we are so sorry for the delay to your order and can only apologise for the disappointment this caused. Having followed up with our team it seems you have now received the order and we hope that your partner was pleased with her new kit.

Rated 1 out of 5 stars

I was sent a fairly average quality…

I was sent a fairly average quality t-shirt that came free after running in a 10km event. Now I receive lots of unsolicited emails with no "unsubscribe" option or link.
AVOID THIS BUSINESS

February 26, 2022
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Hi Mike, I am very sorry to hear of your disappointment. There should be an unsubscribe button at the bottom of every email you receive. Once you confirm your email and unsubscribe you should not receive any further emails.

We are very sorry for any inconvenience and unwanted emails. I have asked our team to look into this for you and get it sorted right away, if you could please contact info@runthroughkit.com and confirm your email address so we can unsubscribe you from our end.

Take care, Lucy

Rated 1 out of 5 stars

No proper event shirts any more

I don't like the fact that they have taken over all these events, and now none of them have proper tshirts. Paying extra for a tiny logo is not great, and it replaces just getting a massive big pretty celebration tshirt. Poor.

January 2, 2022
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Hi Chris, we are sorry to hear of your disappointment. Following various feedback from runners and looking at the sustainability of their event T-shirt RunThrough events opted to go down the route of offering runners the choice of adding a high quality t-shirt to their race entry instead of claiming the far cheaper free t-shirts that were contributing to high wastage, previously given.

The t-shirts now offered have an RRP of £22 and are offered to runners for £12 with the event logo printed on the chest.

We value your thoughts on this and if you have any ideas on how we could improve this please do let us know. We are contactable on info@runthroughkit.com :)

Rated 1 out of 5 stars

Item Not as Ordered

I ordered a T-shirt from the runthroughkit site and added on an additional events badge for the event I was taking part in. The T-shirt came the day after the event without the additional event badge that I had paid £6 for. I have since emailed the contact email stated for runthroughkit twice in regards to how I get my money back. I have twice been ignore and left with no number to call or know where I stand with this. Terrible customer service.

November 10, 2021
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Hi Rob, we are very sorry to hear of your disappointment with the top and for any delay in this arriving. I believe our team have since responded to your email but if you have any further questions or issues we can help with please do reach out via info@runthroughkit.com and we'd be happy to help!

Rated 5 out of 5 stars

Love these guys

Love these guys. Their kit is amazing, they are super positive helpful and every order comes with a lovely personal note which leaves you with a little warm feeling inside.

Cant wait to buy more stuff!

100% recommend their gear and also their running events too.

August 19, 2021
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Your review means a lot and goes a long way so thank you for taking the time to leave one for us James! Thank you for your recommendation and we hope you continue to wear RunThrough Kit for years to come :)

Rated 5 out of 5 stars

My New Favourite Kit!

My favourite kit to run in. Comfortable, stylish and affordable… Super quick delivery and excellent customer service. If I could give 6*’s, I would!

August 3, 2021
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Thank you for taking the time to leave such a nice review Danny - we are very happy that you are a fan of the kit and are pleased with the service you have received. Enjoy your kit :)

Rated 5 out of 5 stars

Great ladies running shorts

I ordered the ladies running shorts and I love them
So comfortable, love the wide waist band and the fabric is so soft.
I mainly bought them because of the pocket for my phone and this was perfect.
Such good value for money 
They arrived quickly and we're well packaged.
I will be ordering more running kit when I need it
Thank you

June 19, 2021
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Thank you for the review Jane, we are very happy to hear that the shorts are a great fit and you find them comfortable - nothing worse than uncomfy or illfitting shorts! Enjoy :)

Rated 5 out of 5 stars

Top quality running clothes

Hi
Ive now purchased 6 tops and a pair of socks on over the last 3 months , everytime the items have arrived in good time and in excellent condition . They are superb quality all fitting as described so well done 👏 and i will not hesitate to re-order or recommend to others , many thanks , Russ

April 25, 2021
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

What a selection! We are pleased you are a fan and fine the quality and fit to be spot on Russ. We hope you continue to enjoy your kit and thank you for leaving us a review :)

Rated 5 out of 5 stars

Comfortable and fashionable running gear

Love the RTK range that I've bought to date; this includes three long sleeve tops, two pairs of their mens running shorts (no shortages of pockets which I love!) and a few pairs of ankle-high socks. All comfortable and a great variety of colours to choose from.
Great customer service too; I had to exchange one item for another size and it was all done quickly and with understanding. Keep up the good work guys :-)

February 19, 2021
Unprompted review
RunThrough Kit logo

Reply from RunThrough Kit

Thank you for taking the time to leave us a review Michael! It is good to hear that you are happy with your new kit and have quite the selection in your wardrobe now :)

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