Russell Heating Ltd Reviews 

34
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had our annual safety check of our boiler completed today by Russell Heating. We were able to have our appointment the same day as calling to book which was very useful. Alex was brilliant, very po... See more

Rated 5 out of 5 stars

Alex was brilliant. My boiler packed up last Saturday emitting smelly fumes and locked out. Him and his team came immediately in the freezing rain and did not leave until the boiler was fixed and... See more

Rated 5 out of 5 stars

He goes above and beyond! Excellent customer service, our installed item didn’t have a specific appliance, he went out of his way to buy the missing appliance, in the same hour, and he still i... See more

Rated 5 out of 5 stars

Aleks always delivers excellent service! We had a boiler breakdown and with two young kids, this was a big problem. Aleks came and resolved the issue effectively, explaining what had happened and how... See more

Company details

  1. Gas Engineer
  2. Air Conditioning Repair Service
  3. Bathroom Remodeler
  4. Gas Installation Service
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Russell Heating Ltd | Mitsubishi Ecodan Heat Pump Installers | Underfloor Heating | Air Conditioning | Oil Boiler Specialists | Hertfordshire | Bedfordshire | Cambridgeshire | North London Gas Safe registered & OFTEC certified heating engineers established 2005. Mitsubishi Ecodan approved air source heat pump installation, servicing & repair. Underfloor heating design & installation. Air conditioning installation, servicing & maintenance. REFCOM F-Gas certified. Oil boiler installation, servicing & repair. AGA & LPG specialists. Oil to heat pump conversions. Gas boiler installation, repair & servicing. CP12 Gas Safety Certificates. Power flushing. Commercial heating & plumbing for schools, hospitals, offices, care homes & estates. Emergency callouts available. Accreditations: Gas Safe · OFTEC · REFCOM · Mitsubishi Ecodan Approved · Worcester Bosch · Vaillant Mastertech · CITB · Chartered Institute of Building · WaterSafe · CIPHE Areas: Shefford · Hitchin · Harpenden · St Albans · Kimpton · Pirton · Whitwell · Offley · Codicote · Welwyn · Stevenage · Letchworth · Royston · Ampthill · Woburn · Flitwick · Biggleswade · Bedford · Barnet · Islington · North London 5-star rated · 500+ reviews · 21+ years experience · Free quotes 📞 0800 999 1102 | info@russellheating.co.uk | russellheating.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(34)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done.

A very professional approach to the work. Everything was done precisely and efficiently. Thank you.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We had our annual safety check of our boiler completed today by Russell Heating. We were able to have our appointment the same day as calling to book which was very useful. Alex was brilliant, very polite and knowledgeable and talked me through the whole process as he went through. I would highly recommend Russell Heating for their quality, communication and quality of work.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I honestly cannot recommend Alex highly…

I honestly cannot recommend Alex highly enough. He has helped me out during emergencies more than once and has always been reliable, calm and incredibly reassuring in stressful situations.

What really stands out is how much time he takes to properly explain issues without making you feel silly or rushed. He’s knowledgeable, professional and genuinely cares about doing a good job rather than just getting in and out as quickly as possible.

He’s also very reasonably priced, which is rare to find alongside such great service. On top of all that, he’s just a genuinely nice guy. Always polite, approachable and someone you feel instantly at ease having in your home.

I’m so pleased to have found a plumber I completely trust and definitely would recommend him to anyone.

Thanks Alex!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Aleks is a knight in shining armour!

Aleks always delivers excellent service! We had a boiler breakdown and with two young kids, this was a big problem. Aleks came and resolved the issue effectively, explaining what had happened and how to remedy it. He's always insightful and great value too so a great combination! I'd truly recommend Aleks and Russell Heating!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great expert service

Alex was responsive and super helpful, managed to make time to service the oil fired system and provided a clear report, made recommendations a was generally really helpful.

Great service and we will use Alex going forward.

March 26, 2026
Unprompted review
Russell Heating Ltd logo

Reply from Russell Heating Ltd

Thank you Marcus.

Rated 5 out of 5 stars

Fantastic don’t look anywhere else

Fantastic, I would highly recommend. I used Russell Heating for my rental; communication was exceptional from start to finish, short notice call out was kindly done on a Sunday, further work was quoted quickly and professionally. My tenant was extremely happy so I look forward to engaging Alex and the team again on ALL future plumbing/heating issues.

January 20, 2026
Unprompted review
Russell Heating Ltd logo

Reply from Russell Heating Ltd

Thank you Emily

Thank you so much for your fantastic review!
We’re truly delighted to hear that you had such a positive experience with Russell Heating Ltd.
Providing reliable, fast and professional heating & plumbing support — even at short notice — is exactly what we aim for, and we’re glad your tenant was so happy with the service.
Your recommendation means a lot to us and helps other customers find a trusted, highly rated heating engineer, boiler specialist, and plumbing expert in the Bedfordshire, Hertfordshire & Cambridgeshire areas. Reviews like yours genuinely help small businesses grow, and we’re grateful you took the time to share your experience.
We look forward to supporting you again with any future boiler repairs, heating faults, plumbing issues, and heat pump services you may need.
Thanks again for choosing Russell Heating Ltd — your local, dependable Gas Safe engineers.
Warm regards,
Alex & the Russell Heating Ltd Team

Rated 5 out of 5 stars

Excellent service as always by Alek

Excellent service as always by Alek. Boiler replaced in no time - old boiler removed. Gas certificate provided. Very professionnal and helpful. Highly recommend

December 29, 2025
Unprompted review
Russell Heating Ltd logo

Reply from Russell Heating Ltd

Hi Marthe & Antoine

Thank you so much for your fantastic feedback! We’re thrilled to hear that you received excellent service once again from us. A fast, professional boiler replacement — complete with safe removal of the old unit and issuing of the gas certificate — is exactly the level of quality we aim to deliver on every job.
Your recommendation truly means a lot to us. Reviews like yours help other customers find a trusted, highly rated heating engineer, whether they need boiler installations, boiler repairs, plumbing services, or Gas Safe certified work.
We’re grateful for your continued trust in Russell Heating Ltd and look forward to assisting you with any future heating, plumbing, or renewable‑energy needs.

Warm regards,
Alex & the Russell Heating Ltd Team

Rated 5 out of 5 stars

Alex was very thorough

Alex was very thorough, polite and could not be more helpful. He talked me through every stage of the process.
I would thoroughly recommend his company.
He came to me in Hitchin within 90 minutes.

January 13, 2026
Unprompted review
Russell Heating Ltd logo

Reply from Russell Heating Ltd

Hi Andrew

Thank you again for choosing Russell Heating Ltd — we’re always here whenever you need reliable and professional heating or plumbing assistance.
Warm regards,
Alex & the Russell Heating Ltd Team

Rated 5 out of 5 stars

Central heating and underfloor heating

Aleks installed our entire central heating, underfloor heating and hot water system as part of an extension and renovation in the Finchley area. We were extremely happy with the quality of the work and would highly recommend Russell Heating.

January 5, 2026
Unprompted review
Russell Heating Ltd logo

Reply from Russell Heating Ltd

Thank you for your kind review!
We are pleased to hear that you are happy with the installation of your central heating, underfloor heating, and hot water system for your extension & renovation project. Your confidence in our work means a lot.

Your recommendation is invaluable as it helps other homeowners find a trusted, Gas Safe heating engineer for installations and upgrades across London, Hertfordshire, Bedfordshire, and Cambridgeshire.

Thank you for choosing Russell Heating Ltd. We are here to assist with any future heating, hot water, and renewable energy needs.

Best regards,
Alex and the Russell Heating Ltd Team

Rated 5 out of 5 stars

Fantastic speedy response & service

Alex and his team responded promptly to my call that the oil boiler was emitting fumes. They arrived promptly, were very professional, informative and tidy. The boiler was safely back on the same day.
Would recommend to everyone, you are safe in their hands.
Alan & Sandra.

November 26, 2025
Unprompted review
Russell Heating Ltd logo

Reply from Russell Heating Ltd

Thank you so much for your review.

We really appreciate your kind words.
We always aim to deliver safe, high‑quality work, and we're glad you’re happy with our boiler installation and power flushing of the heating system.
Thanks for choosing Russell Heating Ltd!

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant. My boiler packed up last Saturday emitting smelly fumes and locked out. Him and his team came immediately in the freezing rain and did not leave until the boiler was fixed and that for a very reasonable cost considering the conditions.

The following week he came and installed the above for me. Very smart and clean job.

Highly recommend him if you need anything done. Always answers his phone busy or not.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Really friendly guys who explained everything clearly and completed the job very quickly. Highly recommend

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Russell Heating earn their 5* reviews.

Russell Heating earn their 5* reviews.
A problem with my air source heat pump was the last thing I wanted at the beginning of winter. Alex went out of his way to diagnose the problem & put it right. They were knowledgeable, prompt, courteous and happy to explain what was going on. 5 star service.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service !

Excellent service !
Professional high standard of workmanship.
Great advice and guidance
Customer focused
Fantastic support when I have needed it
I have used Russell Heating for all my plumbing and heating requirements for the last six years
They always go that extra mile
I have no hesitation in recommending them

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service and Kitchen Tap Fitting

I contacted Alex and he was able to fit me in very quickly. I needed my boiler serviced and a new kitchen tap fitted. They were very thorough, did a really great job and I was very pleased with their work. I would definitely recommend Russell Heating for any gas or plumbing needs.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, they installed our air conditioning, underfloor heating & heat pump at our property in Harpenden. Would recommend without hesitation to anyone.

August 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look