Bought a car from RW Cars and the whole process was fast and seamless. The transaction was quick and straightforward – no upselling or pushy tactics at all. Alex was really helpful and profession... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The RW Cars showroom and experience does not disappoint. My wife and I travelled nearly 2hrs up to view one of the Skoda’s for sale, and Josh was thoroughly professional from start to finish. Gave us... See more
Company replied
Everything was very easy, from finding, test driving and eventually buying the vehicle we had chosen. They had a great range of vehicles to look at and their prices were very competitive from our res... See more
Company replied
I just bought an EQA with the assistance of Stewart. He was brilliant from start to finish. He was so friendly, informative and professional and guided me through the whole finance process ensuring I... See more
Company replied
Company details
About RW Cars
Written by the company
Auto trader
Facebook
Instagram
We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade
We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.
Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.
Contact info
Unit 8 Prime Enterprise Park, DE1 3QB, Derby, United Kingdom
- 01332410010
- sales@rwcars.co.uk
- www.rwcars.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall the experience at RW Cars was fantastic
Overall the experience at RW Cars was fantastic. We arrived and had plenty of time to view all of the cars on offer without anyone pressuring us. When we decided to narrow our search down to two cars, Stewart was extremely helpful and again gave us the keys and the chance to make a very informed decision. We bought the car the day after the test drive and the whole process was very simple and Stewart was helpful and professional through. Amazing place to purchase a car and they are all very well prepared. I would recommend RW Cars to anyone in the market for a new vehicle.
July 29, 2026
Unprompted review
Reply from RW Cars
Thanks so much for this brilliant review, Dave. It's wonderful to hear you had the time and space to browse without any pressure, and that narrowing things down to two cars felt so relaxed. I'll be sure to pass your kind words on to Stewart — he'll be delighted to know he helped you make such an informed decision. We take real pride in how well our cars are prepared, so that means a lot. Thank you for recommending us, and enjoy every mile in your new car!
The RW Cars team
Excellent no hassle garage and great…
Excellent no hassle garage and great service from George. Thank you
August 1, 2026
Unprompted review
Reply from RW Cars
Hi Sue, thank you so much for the lovely review. We're delighted to hear you found the whole experience hassle-free, and I'll be sure to pass your kind words on to George, who'll be thrilled. It really does mean a lot to know you were happy with the service. Thanks again for choosing us, and we hope to see you again in the future.
The RW Cars team
First time I’ve ever bought a car and…
First time I’ve ever bought a car and Pete made it so easy. Part exchanged and drove away within 2 hours! Made the process so streamline and I’d definitely come back and buy from them again! Thanks!!!
August 1, 2026
Unprompted review
Reply from RW Cars
Hi Tamsyn-Leigh, thank you so much for this lovely review! We're delighted Pete made your first car purchase such a smooth and easy experience — driving away within two hours after a part exchange is fantastic going. It means a great deal to hear you found the whole process so streamlined. We'd love to welcome you back whenever you're ready for your next one. Enjoy every mile in your new car!
The RW Cars team
Very easy to purchase and no pressure
Very easy to purchase and no pressure. Delighted with Car and Josh very easy to deal with.
July 31, 2026
Unprompted review
Reply from RW Cars
Thank you, Ross, for such a lovely review. We're really pleased to hear the whole purchase felt easy and relaxed with no pressure — that's exactly the experience we aim for. Josh will be delighted to know he made things so straightforward for you, and it's wonderful that you're so happy with your new car. Wishing you many happy miles ahead, and thank you again for choosing us.
The RW Cars team
Great service very welcoming and…
Great service very welcoming and knowledgeable. Josh is the man. I will definitely be coming back can only recommend.
July 30, 2026
Reply from RW Cars
Thank you so much, Robert! It's wonderful to hear you found the service welcoming and knowledgeable — we'll be sure to pass your kind words on to Josh, who'll be chuffed to hear he made such a great impression. Recommendations like yours mean the world to us, and we'd be delighted to welcome you back whenever you're ready. Thanks again for taking the time to share your experience.
The RW Cars team
Fantastic service
Fantastic service, far better than other dealerships we’ve been to! From the start there was no pressure and we were allowed to test drive on the day.
July 31, 2026
Reply from RW Cars
Thank you so much, Olivia! It really means a lot to hear we stood out from other dealerships you've visited. We always want people to feel relaxed and never under any pressure, so it's wonderful that you enjoyed the no-pressure approach and getting a test drive on the day. Reviews like yours genuinely make our day. Wishing you many happy miles ahead, and thank you again for choosing us.
The RW Cars team
⭐⭐⭐⭐⭐ Outstanding Service from RW Cars…
⭐⭐⭐⭐⭐ Outstanding Service from RW Cars Derby
After a previous experience with a major car dealership where I was sold an unsafe vehicle and the brakes failed within just two weeks of purchase, I was understandably very nervous about buying another car. Thankfully, RW Cars Derby completely restored my confidence.
From the very beginning, Josh was absolutely fantastic. He provided support throughout the entire process, kept me updated, and made everything feel straightforward and stress-free. Harry was equally brilliant, helping along with Josh to secure a great finance deal and ensuring I found a deal that was right for me.
Both Josh and Harry were friendly, professional, proactive, and incredibly knowledgeable. They took the time to explain everything clearly, answered all my questions, and never made me feel rushed or pressured. Their customer service was exceptional from start to finish.
I'm absolutely delighted with my new car and can honestly say that RW Cars have made all the difference to my car-buying experience. After my previous bad experience, they gave me confidence, reassurance, and genuinely excellent service.
I would highly recommend RW Cars Derby to anyone looking for a quality vehicle and a team that truly cares about its customers. Hopefully it will be a while before I want or need another car but when im ready.. ill be back 🫶😊 Thank you, Josh and Harry! 🚗⭐️⭐️⭐️⭐️⭐️ Emma
July 27, 2026
Reply from RW Cars
Thank you so much, Em, for such a thoughtful review. We know how nerve-wracking it can be to buy again after a bad experience elsewhere, so it means the world that we could restore your confidence. Josh and Harry will be thrilled to hear how well looked after you felt, from keeping you updated to finding the right finance deal without any pressure. We're delighted you're loving your new car. Enjoy every mile, and whenever you're ready for the next one, we'll be right here waiting for you. Thanks again 🚗
The RW Cars team
We came for a browse as we needed a…
We came for a browse as we needed a bigger car due to newborn and caught the eye of a Tiguan. Josh looked after us and made the whole process feel so easy and stress free. Even moving the pick up appointment a couple times, I still felt like there was no issue. 100% recommend!
July 30, 2026
Unprompted review
Reply from RW Cars
Thank you so much, Courtney! Congratulations on your newborn — a Tiguan sounds like the perfect fit for your growing family. We're so pleased Josh made the whole process feel easy and stress free, and that shifting the pick-up appointment a couple of times was never a problem. Looking after you properly is exactly what we aim for. Thank you for the lovely recommendation, and we hope you're all enjoying the new car!
The RW Cars team
Great service and value
We bought a Nissan XTrail a few months ago, wanting to drive the car for a while before leaving a review. The car has been excellent. When we bought it, it had low mileage and was good value. Our experience in the showroom was great, no pressure, test drove the car on my own and the transaction was very smooth. Thanks Stewart so far so good.....
June 11, 2026
Unprompted review
Reply from RW Cars
Hi Andy, thank you so much for taking the time to come back and share your experience after a few months with the Nissan XTrail. It's brilliant to hear the car has been running excellently and that you felt it was good value with that low mileage. We're really pleased the showroom visit was relaxed and pressure-free, and that you enjoyed test driving it in your own time. Thanks for the kind words about Stewart too. Wishing you many more happy miles ahead!
The RW Cars team
I had a great experience buying my new…
I had a great experience buying my new from RW Car. The process was very clear and concise and Peter Neil certainly helped alot to speed it up. They also offer a great deal on service and warranty. Highly recommend this dealership.
July 29, 2026
Unprompted review
Reply from RW Cars
Thank you so much, Santhush! It's wonderful to hear your buying experience was clear and straightforward, and that Peter helped speed things along nicely. We're really pleased you found value in our service and warranty options too. Recommendations like yours mean a great deal to us, and we're delighted you'd point others our way. Wishing you many happy miles in your new car, and thanks again for taking the time to share this.
The RW Cars team
Friendly, reliable, trustworthy
Friendly, reliable, and professional.
Mark was very helpful with my part exchange and my purchase of a new car.
Open, honest, and trustworthy company. Would highly recommend!
July 27, 2026
Unprompted review
Reply from RW Cars
Thank you so much, Jordan! It's wonderful to hear that Mark made your part exchange and new car purchase such a smooth experience. We really appreciate you describing us as open, honest, and trustworthy — that means a great deal to all of us. Your recommendation is genuinely valued, and we hope you're thoroughly enjoying the new car. Wishing you many happy miles ahead!
The RW Cars team
Really recommend this garage
Really recommend this garage. Stewart was super friendly and approachable when helping us purchase our new car. Nothing was too much trouble and all round great service! Thank you!
July 28, 2026
Unprompted review
Reply from RW Cars
Thank you so much, Charli! It's wonderful to hear that Stewart made your car purchase such a smooth and friendly experience. We always want nothing to be too much trouble, so knowing you felt looked after all round means a great deal to us. We really appreciate you taking the time to recommend us, and we hope you're enjoying your new car. Wishing you many happy miles ahead!
The RW Cars team
Great experience from start to finish
Great experience from start to finish. Harry gave me all the info I needed and answered plenty of questions. Would recommend to anyone
July 26, 2026
Reply from RW Cars
Thank you so much for the wonderful five stars, Hedley. It's brilliant to hear that Harry gave you all the information you needed and happily answered your questions along the way. That's exactly the kind of service we love to provide. We really appreciate your recommendation and are delighted you had a great experience from start to finish. Enjoy the car, and do pop back to see us if there's ever anything we can help with.
The RW Cars team
Part-Exchange review
We had Josh from start to finish. From the very beginning Josh took time to explain things and gave us the best deal possible for the car we liked. We had travelled three hours from where we lived, and it was certainly worth it. I would recommend this place and certainly Josh. We done a part-exchange for a new pcp car. No complaints at all, couldn’t be happier.
July 26, 2026
Unprompted review
Reply from RW Cars
Thank you so much, Chloe. What a lovely review to read! We're thrilled that Josh looked after you from start to finish and took the time to explain everything properly. Travelling three hours is no small thing, so we're delighted it proved worthwhile and that the part-exchange onto your new PCP car went smoothly. Josh will be chuffed to hear his efforts made such a difference. Thank you for the kind recommendation, and enjoy every mile in your new car!
The RW Cars team
Reply from RW Cars
Thank you so much, Exiquel, for the wonderful five-star review. We're really pleased to hear you found our response quick and helpful — keeping things speedy for our customers is something we always aim for. It means a great deal to know we got it right for you. Thanks again for taking the time to share your experience, and we look forward to welcoming you back in the future.
Warm regards,
The RW Cars team
Reply from RW Cars
Hi Nathan, thanks so much for the lovely 5-star review. We're really pleased to hear the sale went smoothly and that you never felt any pressure along the way — that relaxed, honest approach is exactly what we aim for. It was a genuine pleasure helping you, and we hope you're thoroughly enjoying your new car. Do pop back and see us again in the future. All the best from The RW Cars team.
Reply from RW Cars
Hi Ant, thank you so much for the lovely review. We're really pleased you found the whole process easy and never felt any pressure along the way — that's exactly how we like our customers to feel. Most importantly, it's wonderful to hear you're loving your new car! Enjoy every mile, and do get in touch if there's ever anything we can help with. Thanks again for choosing us.
The RW Cars team
Reply from RW Cars
Thank you so much, Pratheek! It's wonderful to hear you had such a brilliant experience with us. Reviews like yours really make our day and mean a great deal to the whole team. We hope you're enjoying every mile in your new car, and we'd love to welcome you back whenever the time comes. Take care!
The RW Cars team
Bought new car today with Pete
Bought new car today with Pete
no pressure to buy honest sales approach. Explained everything in detail excellent trade in value. Highly recommend.
July 25, 2026
Unprompted review
Reply from RW Cars
Thanks so much for the brilliant review, Dan. It's wonderful to hear Pete gave you an honest, no-pressure experience and took the time to explain everything in detail. We're really pleased you were happy with your trade-in too, and that you found the whole process a good one. Enjoy the new car, and thank you for the lovely recommendation — it means a great deal to us. We hope to see you again in the future.
The RW Cars team
Straight forward easy and very…
Straight forward easy and very reassuring. George was a pleasure today went above and beyond to make sure I drove away the same day
July 24, 2026
Unprompted review
Reply from RW Cars
Thank you so much, Harley! It's wonderful to hear you found the whole process straightforward, easy and reassuring. George will be delighted to know he made such a great impression, and we're thrilled he went above and beyond to get you driving away the same day. That's exactly the kind of experience we hope to give everyone. Enjoy every mile in your new car, and we look forward to welcoming you back in the future.
Warm wishes,
The RW Cars team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.