The app could be better designed. Suggest: Startpage: coupon(s) on offer Coupon: one click = activated Choice of petrol stations Pump … etc. This would make the process more efficient for peopl... See more
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RYD is a reliable and convenient way to refuel, however, there used to be more offers and frequent discounts. These days there are very few, which I find a real shame. That's why I also use other conv... See more
Company replied
I am a big fan of the ryd app since several months now. It shows me the cheapest stations nearby and the fueling process is always super fast and reliable. And I also became a big fan of the cool and... See more
Company replied
It is easy to handle, saves me time, have all bills at one spot, offers saving Action. Great
Company details
Written by the company
ryd revolutioniert, wie wir beim Autofahren bezahlen Mit ryd bezahlt man vom Auto aus: per App oder über das Infotainmentsystem – schnell, komfortabel und sicher. ryd bietet eine moderne Infrastruktur für Automobilhersteller, um sichere Zahlungen aus dem Auto heraus zu ermöglichen. Zusätzlich zur ryd App, ermöglicht ryd Partnerintegrationen für Drittanbieter wie z.B. Navigations-, App- oder Carsharing-Anbietern, um zusätzliche Zielgruppen zu erschließen. ryd lässt sich problemlos an die sich ändernden Anforderungen der Mobilität anpassen und ermöglicht Zahlungen für z.B. Tanken, Wasserstoff, E-Fuels, Waschen oder Laden. 2014 gegründet, ist ryd heute das größte europäische Netzwerk für fahrzeugnahe In-Car Payment Dienste und ist in Deutschland, Österreich, der Schweiz, den Niederlanden, Belgien, Luxemburg, Dänemark, Portugal und Spanien verfügbar.
Contact info
Landsbergerstr. 94, 80339, München, Germany
- hilfe@ryd.one
- www.ryd.one
4.0
Great
549 reviews
Replied to 56% of negative reviews
Typically replies within 1 week
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The idea is great..
The idea is great... but when to tank, the Internet fails...very bad!
April 8, 2026
Unprompted review
It is easy to handle
It is easy to handle, saves me time, have all bills at one spot, offers saving Action. Great
April 9, 2026
Unprompted review
Easier than I thought
Like so many other apps, I’ve had this one on my phone for years. Until now, I’d simply been too lazy to give it a go. So the time had finally come. At home, I read through the brief instructions. Then I used the built-in function to find a petrol station I trust and drove there. It was surprisingly simple – the app gives clear instructions and, once you’ve finished refuelling, the whole screen turns green. Even so, it felt a bit strange just to drive off.
April 5, 2026
Unprompted review
The app could be better designed
The app could be better designed. Suggest:
Startpage: coupon(s) on offer
Coupon: one click = activated
Choice of petrol stations
Pump … etc.
This would make the process more efficient for people already at the pump.
Otherwise: great tool.
March 26, 2026
Unprompted review
The app is super fast and reliable
The app is super fast to use and very reliable. No need to get out of the car with small kids anymore! What a game changer!
February 26, 2026
Unprompted review
Reply from Ryd GmbH
Hi Sandra,
Thank you so much for your amazing 5-star review! We are thrilled to hear that ryd is a real game changer for you – especially when traveling with small kids. That’s exactly why we created ryd: to make your everyday life a bit more stress-free and faster, without the need to leave the little ones alone in the car or go through the hassle of unbuckling them. 🚗💨
It’s great to know that you appreciate the speed and reliability of ryd. We wish you continued safe travels and many more relaxed pit stops!
Best regards, your ryd Team
RYD is a reliable and convenient.
RYD is a reliable and convenient way to refuel, however, there used to be more offers and frequent discounts. These days there are very few, which I find a real shame. That's why I also use other convenient apps that work just as well and where refueling is also rewarded.
February 18, 2026
Unprompted review
Reply from Ryd GmbH
Hi,
Thank you very much for your positive feedback regarding the reliability of ryd! We are glad to hear that you enjoy the convenience of refueling with us.
However, we regret that you find the current offers and discounts to be insufficient. Our team is constantly working on securing new partnerships and attractive promotions for our users to make the refueling experience even more rewarding. Your feedback is very valuable to us in making ryd even more attractive in the future.
We hope to see you again soon at one of our partner gas stations. If you have any questions or suggestions, you can reach us anytime througt our Contact Form (https://support.ryd.one/hc/en-001/requests/new) – please make sure to fill out all required fields in the helpcenter so that your message reaches us.
Best regards,
your ryd team
It's always been easy
It's always been easy, but now with the updated exit dialog and the prompt for car and mileage, it's even more practical when using multiple vehicles. Great!
October 13, 2025
Unprompted review
Reply from Ryd GmbH
Hello Holger,
Thank you so much for your 5-star review and the great, detailed feedback! We are very happy to hear that you've always found ryd easy to use. We especially appreciate you highlighting our new updates.
The updated exit dialog and the prompt for car and mileage were designed precisely to make using multiple vehicles even more practical. It's great that you like it so much!
Best regards, your ryd team
Perfect transaction at the gas station
Perfect transaction at the gas station. Start the app, choose the fuel pump and go!
October 8, 2025
Unprompted review
Reply from Ryd GmbH
Hi Christoph,
Thank you for your great review and the positive feedback!
We're delighted to hear that everything worked perfectly. You've hit the nail on the head: select the pump in ryd, refuel, and drive off. That's exactly how easy and fast it should be! 😊
We wish you a good journey and many more smooth stops at the gas station.
Best regards,
your ryd team
The number of vouchers has decreased
The number of vouchers has decreased, so you can no longer save money.
The app also crashes often.
September 22, 2025
Unprompted review
Reply from Ryd GmbH
Hello,
Thank you for taking the time to leave a review and for your honest feedback.
We recommend checking the “Vouchers” section in the app regularly, so you don't miss out on new promotions and personal offers.
The fact that the app crashes frequently for you is absolutely not in line with our quality standards, and we are very sorry about that. To help our technical team investigate the issue, we would be very grateful if you could send a brief email to hilfe@ryd.one with details about your smartphone and the app version.
We want to get you back to a smooth and beneficial ryd experience as quickly as possible.
Best regards,
Your ryd Team
Easy to use for fuel and carwash
Easy to use app. Works at gas stations that are closed at night. The washing ticket has also worked. And sometimes there is even a discount available.
September 14, 2025
Unprompted review
Reply from Ryd GmbH
Hello,
Thank you so much for your positive feedback! We are very happy to hear that you find ryd easy and practical to use.
We are especially pleased that you highlight the advantages like fueling at gas stations that are closed at night and the uncomplicated use of car wash tickets. This is exactly the flexibility and convenience we want to offer our customers. It's also great that you were able to benefit from our discount campaigns.
We wish you a continued good and easy journey!
Best regards,
your ryd team
Good value with the rebates
Good value with the rebates also for non-brand / cheaper fuel stations.
Only one small concern, the payment process takes always a little long.
July 24, 2025
Unprompted review
Reply from Ryd GmbH
Hello Wolf,
Thank you very much for your review! We're delighted to hear that you value the rebates and find ryd a good solution, even at non-brand / cheaper fuel stations.
We understand your comment that the payment process sometimes takes a little long. For a faster and simpler payment, we recommend using Google Pay or Apple Pay.
Thank you for your feedback!
Best regards,
Your ryd Team
Reply from Ryd GmbH
Hello Ingrid,
that's the question, we ask ourselves.
We are very pleased about your feedback.
It's nice that you like our service so much.
Have a good trip and enjoy using ryd!
Best regards, your ryd Team
Very simple usage
Very simple usage, promised discount is given and the network is great
September 20, 2024
Unprompted review
Reply from Ryd GmbH
Hello Bülent,
many thanks for your positive feedback.
It's great that you like ryd so much and that you've already been able to benefit from discounts.
Have a safe journey and lots of fun with ryd!
Best regards, your ryd team
Fast and super convenient
I am a big fan of the ryd app since several months now.
It shows me the cheapest stations nearby and the fueling process is always super fast and reliable. And I also became a big fan of the cool and fun campaigns they are doing! Keep it going!:-)
August 1, 2024
Unprompted review
Reply from Ryd GmbH
Hello Marco,
We are very pleased that you like ryd so much.
Thank you for your positive feedback.
Have fun with ryd, your ryd team
Reply from Ryd GmbH
Hello Hassan,
We are very pleased that you like our service so much.
Thank you for your positive feedback.
Have fun with ryd, your ryd team
This app makes my life easier
This app makes my life easier! With kids on board, it's quite impressive that you don't need to go inside to pay. The first time it was odd, I even went inside to confirm if the payment went through. Now the operator only gives me a smile, he knows I use the ryd app! :) I highly recommend it for families!
July 4, 2024
Reply from Ryd GmbH
Hello Tanja,
thank you for your feedback.
We are glad that you enjoy our product and that you would recommend it to other families, too.
Have fun with ryd, your ryd team
Easy to use and works in multiple…
Easy to use and works in multiple countries.
July 27, 2024
Unprompted review
Reply from Ryd GmbH
Hello Hasan,
We are very pleased about your feedback.
It's nice that you like our service so much.
Have a good trip and enjoy using ryd, your ryd team
Super simple and fast
Super simple, and very fast. Make my life and the life of my family much easier, as you do not need to go to the shop and stand in the queue, when we are in a rush.
July 19, 2024
Unprompted review
Reply from Ryd GmbH
Hello Tanja,
We are very pleased that you like ryd so much.
Thank you for your positive feedback.
Have fun with ryd!
Best regards, your ryd team
Reply from Ryd GmbH
Hello,
We are very pleased about your feedback.
It's nice that you like our service so much.
Have a good trip and enjoy using ryd!
Best regards, your ryd team
quick and easy with kids
filled up with 2 screaming kids in the back of the car, didn't have to wonder inside to stand in the queue and leave the kids.. worked like a charm to pay from the app.
July 10, 2024
Unprompted review
Reply from Ryd GmbH
Hello Billy Bob,
We are very pleased about your feedback.
It's nice that you like our service so much.
Have a good trip and enjoy using ryd!
Best regards, your ryd team
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