Saatva Reviews 

I had a question regarding what seemed to be illogical pricing when comparing two discounted webpage items. Saatva's representative understood the question and addressed the inconsistently forthrightly and satisfactorily.

This is my second update review of my order of two twin bed, XL power frames and mattresses.
My first review stated that I thought the twin XL power frames were while hugging designs like the queen and king size frames are. I should have looked better before I ordered so it was basically my fault. I requested that they would add to the description of the power frame saying it was not a wall hugger design for the twin XL size on their ordering page.
I received a call from Lavie asking me what they could do for me . They even offered to buy the power frame back, but I said no I like the power frame very much. It was well built, and the lift motors on It are extremely quiet which I was very pleased with. I often adjust the bed during the night to raise me higher, and I am able to do it without waking my wife in her bed next to me. Lavie B was extremely helpful and very pleasant to talk to and they wanted me to be happy with my purchase at Saatva.
They also said if I have any problems in the future to call anytime and they will help me out. They are incredible
They are definitely a five star company!
This purchase was for our 50th anniversary.
Dan and Bonnie in Wisconsin

He was able to hear my concerns and quickly resolve my issue, all while still trying to retain my sale. Truly professional and not overbearing.

Genuinely interested in helping remedy my concerns

Endia was extremely helpful and pleasant to deal with. Its wonderful to see a company that stands behind their promise to make it right or full refund .

My phone sales person was super nice and helpful with all questions I had.

I told Alex CS that I was hit by a car and my body was aching my new mattress was great but a little too firm, she suggested a topper to help with the break in time of my new mattress (at no charge) and I told her with my condition I cannot make my mattress that much higher as it hurts when I get out of bed so she recommended 1 1/2” comfort adjusting mattress topper ( complimentary WOW )
Exceptional CS. I will recommend Saatva to anyone who needs a new mattress and the cherry on top made in the USA
I COULDNT BE MORE THRILLED WITH MY PURCHASE AND THIS COMPANY

Jennifer was exceedingly professional; managed my cancellation of a topper with both ease, and empathy. I had spent much of the previous two hours attempting to return an Amazon mattress. It still isn't sorted and my voice is gone. Jennifer was a pleasant relief. I cannot wait to receive my RX mattress. My experience with Saatva's customer service couldn't have been better. Thank you!

I appreciated Jeremy’s patience and knowledge during our conversation. He sent an email promptly when he said he would.

This review is for my customer service experience. Elizabeth listened to me fully before attempting to do anything. She politely asked if she could put me on hold. She repeated back that she had understood the problem, and when she came back on she stated solutions clearly and succinctly. She also asked if I had other questions, which I did, before we concluded, and she handled the second one well, too. She was friendly and courteous, on top of everything and treated me like a person, not a robot.

Took the time to understand our concerns and offered a couple of solutions.

They spoke and understood English clearly, they responded quickly to my request and were not pushy in the least. A pleasure to deal with! Refreshing!!

Alec is friendly, helpful and prompt to reply

Jasmine had taken notes on my personal situation as well as the fact this is my second frame exchange. She was very clear and helped me on all my options before committing to an alternate frame super

Emmanuela was amazing, her customer service was spot on.

Crystal was amazing. I didn't feel rushed during the encounter. She listed, understood my need, showed empathy and helped me through the whole process.

Quick assistance, desire to help, no inconvenience, kind, professional

Great mattress. Even better customer service!

As always Saatva never disappoints. I had to call customer service to request an exchange and the whole process took 10mins. Staff is always so eager to help.