Saatva Reviews 

Friendliness, knowledge and attention to return call.

I had an issue with my King Size mattress, and the representative was a true professional. I just purchased 2 Saatva mattress which I love, and 2 adjustable frames approximately 2 years and 3 months ago. My wife was complaining that the mattress did not feel the same as it did when we made the purchase over 2 years ago. Saatva representative was a true professional and agreed to bring my wife and I a brand new mattress free of charge and remove our old one. I happen to be a very prominent sales professional with a large influence in the sales industry and I will continue to recommend this Company because they stand by their product. I thank SAATVA for their professionalism and Customer Service.
Respectfully,
Nick Salerno

Jackie, the telephone customer service rep, knew exactly where to find the information I was seeking — the sheet depth of the split king RX mattress I ordered the night before.

This will be my second purchase of a Saatva mattress.

I don't want to do more on getting on a website with comments. Please respect this. Jane Low

Saatva’s customer service team goes above and beyond! They are happy to answer questions, make suggestions, and arrange for a replacement if needed. Thank you team!

Very helpful and v courteous

She was both very professional and helpful and made exchanging my mattress an easy task.

Understood our complicated situation and decision-making process quickly

When I described how I had to use a footstool to get into bed because it was too high

Sharon exhibits all the qualities listed. I can only choose 1. Sharon was exceptionally empathetic, professional, and entirely focused on resolving my issue. She explained every step of the process clearly and what could have been a frustrating situation was turned into a completely seamless, hassle-free experience.

It is rare to find customer service representative who go above and beyond with such grace and competence. Sharon is a stellar asset to your team, and because of her outstanding support, I remain a loyal customer. Thank you for making this process so effortless!

She offered to do her best to assist me and accelerated my issue to her manager who in turn offered me a discount for my inconvenience and frustration. Alyssa called me back every time she said she would. It's kind of rare in today's world. Thank you Alyssa.

Professional, clear communication, efficient and great follow through!
I would definitely recommend Saatva based on my experience!!.

Our first Saatva mattress was so comfortable, we ordered a second one -- equally pleased! The first one needed replacing, and Kristen, the Sleep Guide, was so helpful and quickly walked us through our options and we were very pleased with the resolution. We recommend the product and the company and would order another if we ever need one!

Kevin was sooo nice, knowledgeable, professional and gave us a great deal. He is everything a fantastic employee/salesman should be

I’ve been a Saatva customer for several years now and absolutely love my Rx mattress and Saatva bedding items. The quality is great and their prices are reasonable. But most impressive is their commitment to their customers. They stand behind their products 100%. If there’s an issue, or even if you’re just not happy with an item, they quickly resolve it in a very customer-friendly manner.

Communication

My questions were all answered and my concerns were all put to rest. The customer service rep did an outstanding job of helping me and followed through on her promise to make sure I was satisfied. Based on my phone call I would highly recommend Saatva to others.