Saatva Reviews 

Sarah immediately expressed her concern for my problem and did so all during the call.

Quickly acknowledged concerns and questions and was able to resolve in short amount of time! Appreciate good service

Sydney was very helpful and professional. Had the answers to all my questions and assured me that our extended warranty was still in play. Straightened out an order mistake that ordered the wrong mattress.

Silvija Kristapsons was very understanding of my situation and made every effort to reach me, even when I was experiencing issues with my cell phone. I truly appreciate her patience, understanding, and dedication to ensuring we were able to communicate.

Samantha listened and understood the mattress issues, explained the mattress characteristics and break-in period and the options to make the Saatva experience as comfortable as possible. She has shipped a complimentary mattress topper to overcome a couple of issues during the break-in. She is very understanding and a pleasure to work with. Her customer service is great. Thanks

Prompt return contact and information toward purchase delivery details

Mike was awesome!! He knew exactly what I needed and took care of us right away!! He was very professional and kind also!!!

Everything from customer service to a great, quality product that is competitively priced for the quality.

Priya was a doll!!!! She made my day and I am so excited about getting my new mattresses. THANK YOU ÀLL SO MUCH!!! Happy Kathleen ❤️

I spoke with Adam about my concerns with our Saatva mattress of 9 years. He completely understood my questions & thoroughly explained my options going forward. He was very knowledgeable :)

Very professional and customer-oriented. The customer service was outstanding. Looking forward to many wonderful sleeps on my new bed.

Very knowledgeable about the product and provided the difference’s between the beds. Pressure free sale.

First off, the mattress (Classic, Luxury Firm) is amazing. I suffer from lower back pain post a surgery last year. I felt the positive impact of the mattress in literally one night. I did have an unfortunate experience with the local delivery company assigned to deliver my mattress. I reached out to Customer Service and they were able to resolve the issue promptly and to my satisfaction. I felt like I was really listened to and they made sure to resolve the situation promptly. They also followed up with phone calls and emails which I appreciated.

respectful and direct
great showroom experience
fair pricing

Ariana, through her email reply, expressed accountability and ownership of my request for a timely delivery. I appreciate her effort and support. She is a valuable member of your team.

Exceptional customer service! Questioned for understanding of my needs and responded in remarkable fashion.

Eric was extremely helpful and he understood my issue in detail. He is truly amazing person. Lots of patience and he understands customer concerns. Thanks eric!!

Her willingness to listen to my concerns, address each one & solve my issues! Very kind & it was much appreciated. I will share my good experience with my friends! Great customer service!

I always have the smoothest experience interacting with Saatva Sleep Guides. So intuitive and professional. A pleasure