Safebuy Reviews 

38
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I was contacted by this company about 2 years ago. In March 2022 they took another payment even though I'd asked to cancel. No reply to emails. Now, various emails during 2022 & January 2023 sent a... See more

Rated 4 out of 5 stars

We thought we would join Safebuy some years ago. We feel it does lead to an increase in sales although it is hard to quantify how much when sales were already growing rapidly. They have always be... See more

Rated 1 out of 5 stars

1** doesn’t sum up how bad this company is.. More to the point how rude Richard was when i asked some simple questions on his engagement reach prior to aligning with them. His tech, charle... See more

Company replied

Rated 1 out of 5 stars

Contacted me out of the blue; I never gave them my details. So I unsubscribed and I then received another email asking me to claim my profile, again! (after I had unsubscribed), which if I remembe... See more

Company details

  1. e-Commerce Service

Information provided by various external sources

SafeBuy checks all consumer reviews, site links, data privacy and legal conformance to provide a Universal Rating that customers can totally rely on.


Contact info

1.8

Poor

TrustScore 2 out of 5

38 reviews

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No recent history of asking for reviews

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1.8

All reviews

(38)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

STAY AWAY! DO NOT USE!

DO NOT USE THIS COMPANY FOR YOUR BUSINESS!
This company will advertise that you are going to be paying monthly after the trial period. But then after the trial, you will be charged upwards of £200 for the whole year even though you did not consent to paying yearly.
They are very difficult to get in contact with and if you manage to get a hold of them on the phone, they will ask you to email them and that they will be in touch the next day. Even though you should expect to get support over the phone.

June 3, 2020
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Kyle

We believe you made this review before we had a chance to answer your support call which we did within 24hrs. The reason we ask for email is to avoid misunderstanding. It seems just as well.

To document the facts:
You selected the pay-yearly subscription. This is documented. Perhaps you misunderstood the instructions.

Following your complaint we contacted you and offered you a choice to switch to pay monthly or a full refund. You opted for a full refund which we sent to you straightaway.

Your review of our business on Trustpilot is not just grossly unfair but specifically libellous. It would be more appropriate if you said that we had treated your mistake with the utmost consideration and reimbursed you accordingly at your request.

A five star performance, we would have thought, to reimburse you for your error.

Over to you. But we will not let this matter rest.

Rated 5 out of 5 stars

“We signed up to increase trust in our…

“We signed up to increase trust in our website as our traffic was ok but conversions quite low so we added the TrustSeal to some key pages and it’s working so far not a huge increase but definitely an improvement”

May 24, 2020
Unprompted review
Rated 5 out of 5 stars

Not sure why there are so many bad…

Not sure why there are so many bad reviews. The team are honest, open and want to help you and your business succeed. I've had a great experience with them and had no hiccups at all. If I need anything or have a problem, I would email them first and they sort it super fast. For anyone reading those bad reviews, it seems those are people who go straight to TrustPilot first before actually communicating with the team to resolve their problem. They respond promptly and are good people. All good on my side.

May 21, 2020
Unprompted review
Rated 5 out of 5 stars

Joining Safebuy proved a great move

Joining Safebuy proved a great move for us as we spend a fair amount on SEO and having a verified profile url to showcase us on page1 of a google search was well worth signing up for as getting an extra link in page1 is hard

May 21, 2020
Unprompted review
Rated 1 out of 5 stars

Contacted me out of the blue

Contacted me out of the blue; I never gave them my details. So I unsubscribed and I then received another email asking me to claim my profile, again! (after I had unsubscribed), which if I remember correctly is in breach of GDPR!

Given their Trustpilot reviews I wouldn't give them any business, especially as all they seem to do is harvest and republish data from Google, Trustpilot, etc.

So it seems redundant and rather disingenuous!

May 20, 2020
Unprompted review
Rated 1 out of 5 stars

Parasitic company who think they can…

Parasitic company who think they can charge you for doing the same as other sites, all they do is collect data already showing and reshow it. they want to charge you for showing trustpilot and google reviews. AVOID AT ALL COSTS! ASK them to remove your data!!

In reply to the reply, what a load of rubbish, you are just taking some info from several sources and trying to make money from displaying information we already have, sites like this are parasitic, if you email me I would be happy to educate you on reality - deep analysis, seriously flawed understanding of technology if you think what you do is deep analysis

May 15, 2020
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Steve
Thanks for your feedback unfortunately you have clearly misunderstood what information we provide as we use big data analysis and look at multiple information points available for each website that we produce a profile for if you email us we will be happy to educate you more about technology.

Rated 1 out of 5 stars

Our card was debited expressly against our wishes…

Our card was debited expressly against our wishes and with over a week to run before the end of the free trial. Contacting this Co. is a challenge in itself.

May 14, 2020
Unprompted review
Safebuy logo

Reply from Safebuy

Hi N Paige,

We are concerned to hear that your card was debited prior to the trial period ending. We are investigating this now to ensure it does not happen again.

If you'd like to get in contact with us, please feel free to email us at info@safebuy.org.uk

Rated 1 out of 5 stars

Who the hell is this company

Who the hell is this company? They have our details without our permission - and they are wrong! I have given this website an ultimatum to remove our details after which time we will be taking legal action.

April 28, 2020
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Ivan
We're sorry to hear that your details are not correct. SafeBuy merely aggregates company details from other sources currently in the public domain, we do not enter company details ourselves. We would be happy to update the incorrect details for you on our site, please email us at info@safebuy.org.uk with the required changes .
In reference to your legal action, SafeBuy operates within UK law, displaying publicly available data from multiple sources to give customers an overview of a business.

Rated 1 out of 5 stars

Stay away!!!

I don’t know who they are, they included my company details on they system. The information is incorrect I will be passing this matter to my legal department as I did not authorised for any services to be provided by this website.

Stay away!!!

Regards

April 19, 2020
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Azid,
We're sorry to hear that your details are not correct. SafeBuy merely aggregates company details from other sources currently in the public domain, we do not enter company details ourselves. We would be happy to update the incorrect details for you on our site, please email us at info@safebuy.org.uk with the required changes. However, please be aware, the original data that we currently reference will still be incorrect.
In reference to your legal action, SafeBuy operates within UK law, displaying publicly available data from multiple sources to give customers an overview of a business.

Rated 4 out of 5 stars

Been with them for a number of years

We thought we would join Safebuy some years ago. We feel it does lead to an increase in sales although it is hard to quantify how much when sales were already growing rapidly. They have always been very quick with support requests. I find it strange they have some negative feedback from people one might suspect as never having been a customer of theirs.
Their review system works fine and gives people the opportunity to leave both positive and negative comments. You can reply to the feedback if you feel the need.

I am not sure what these people offer in return for payment. I can no longer sign into my account. Emails are ignored. I want to cancel my account but so far this has not been possible.

Eventually got a reply from them and they promptly did a refund. That was very welcome.

November 21, 2019
Unprompted review
Rated 1 out of 5 stars

Not safe and you shouldn't buy!

I came across this website displaying details about my company website.

Aside from the inaccuracies that you get from scraping data (which is also against our terms of service), they claim to be "in partnership" with the Office of Fair Trading and The Department of Trade & Industry - both of which no longer exist - and it's a lie anyway.

The bottom line is that they're a tinpot company, making ludicrous fake claims in order to coerse people into signing up for a paid plan.

October 25, 2019
Unprompted review
Rated 3 out of 5 stars

Biased toward seller?

I contacted Safebuy when a company I had purchased an item from failed to respond to my emails and request for a refund (of a faulty item).

As the seller was a part of the Safebuy scheme, I contacted Safebuy to assist me. I also asked them how I might leave a review of the seller on their website, which showed only positive reviews for their members.

I am grateful that Safebuy did assist in getting my money back, however, they failed to respond to my request to leave a review of the seller on their website.

November 2, 2016
Unprompted review
Rated 1 out of 5 stars

Threatening company, avoid

Safebuy have just sent me a letter demanding I pay them £400 for when I unfortunately used their service 3 years ago. I am an ex-customer! I can ill afford to be hounded this way, and if this is how a company treats their ex customers, who have paid them funds in good faith then the world has gone mad.

March 21, 2012
Unprompted review
Safebuy logo

Reply from Safebuy

Hi Jenson,

We're so sorry to hear you had a bad experience with SafeBuy. However, as this was 8 years ago we hope you have already managed to resolve the issue. If you would any more help, please get in touch with us at info@safebuy.org.uk.

Rated 5 out of 5 stars

Increases traffic and sales through our website

SafeBuy is the only objective Quality of Service rating system on the web. The others are subjective and can be manipulated. That is why we selected SafeBuy and it has increased our visitor to customer conversion. We are also installing a Green Bar SSL from SafeBuy. They give you a Geotrust EV SSL + SafeBuy membership for £195.00.

September 23, 2011
Unprompted review

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