The application webpage was fairly easy to navigate. When further information was required, I received an email stating that the auditor had tried to call. This was not the case. Clarification on th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pre audit could have done with someone with more experience doing it but she will learn, she asked us for some things that were not applicable to a company of our size. The Audit itself was fine
An important Customer for Opal Contracts (UK) Ltd requires Safe Contractor. The sheer number of accreditations needs by SMSs seems excessive so I was not looking forward to being audited by yet anoth... See more
Rob Corish from Safe Contractor is patient, diligent, helpful, and quick to respond. He has been a great support. Renewing memberships/compliance is new to me, and it's been a minefield. I was guided... See more
Company details
Written by the company
Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, contractors and suppliers to become and remain compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Contact info
Axys House, Heol Crochendy, Parc Nantgarw, CF15 7TW, Cardiff, United Kingdom
- 02920266749
- safecontractor@safecontractor.com
- www.safecontractor.com
4.3
Excellent
499 reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Professional service
As always quite painless.
Very smooth process, very good communication throughout the process
December 10, 2025
They have no system in place if one of…
They have no system in place if one of there case handlers leaves, go on on holiday to redirect emails.
Delays with the excuse they have been too busy have made it take ages to go through the accreditation process even though they want your money six months in advance. I will find another company next year
December 10, 2025
Reply from SafeContractor
Hi Robert,
Thank you for taking the time to leave your feedback. We’re genuinely sorry for the frustration caused during your accreditation process.
While we do have systems and processes in place to ensure continuity of service, on this occasion a human error meant that the assessor assigned to your account did not correctly set an out‑of‑office redirect. We fully appreciate that this resulted in an avoidable delay, and we sincerely apologise for the inconvenience this caused.
Our wider team remains available at all times via phone, webchat and email, and we’re always keen to help where urgency is identified. That said, we understand that this experience did not meet the standard of service we aim to deliver, and we are reviewing this internally to prevent a recurrence.
In respect of invoicing, we appreciate how this may feel. However, we issue renewal invoices and notifications approximately three months in advance of expiry to give customers sufficient notice and time to plan for this business cost.
We’re sorry to hear that this experience has led you to consider an alternative provider. Before it reaches that point, we’d really welcome the opportunity to speak with you, better understand your concerns, and see if we can help put things right. Please feel free to contact us directly, as we’d be keen to discuss your experience and work towards a positive resolution.
Kind regards,
Tomos Parry
Customer Care Manager
Avoid at all costs
Avoid at all costs. Mis-sold the service. Was talked into paying for a premium service which would take 2 days. Been a week already and nothing. Complained only to be basically told tough, and because it's a business to business transaction I can't cancel or be refunded even though they have not delivered the service as sold. Awful company and awful service. The only contact I have had with them without having to call them is to try and sell me additional services.
December 9, 2025
Unprompted review
Reply from SafeContractor
Hi Adam,
I'm really sorry to hear you've had such a poor experience with SafeContractor. I'd really like to take a look at your complaint and see what's happened to leave you feeling so let down and hopefully take steps to make things right.
I've sent you a request for more information privately, as I can't see anything other than your first name at present. Once I've got this I'll be able to investigate and then provide a follow up response.
With apologies,
Tom
Customer Care Manager
Highly recommend
Great help,
Always get a call back never left in the dark with any information needed.
Would highly recommend.
JGD GROUP
December 8, 2025
Quick response
December 1, 2025
Safe Contractor is one of the best…
Safe Contractor is one of the best Qualification any business can have. I am grateful to Safe Contractor staff for being very helpful over the years and have provided us with help and assistance.
December 8, 2025
Very thorough with every detailed comments
the auditors where very thorough however they gave. every detailed comments
December 1, 2025
Stupid company not relevant
The things they ask you is ridiculous!!! Takes so long to get approved because they keep adding shit
December 3, 2025
Unprompted review
Reply from SafeContractor
Hi Pépinière,
Thank you for taking the time to leave your feedback, and I am sorry to hear about the frustration you have experienced. We never want the process to feel confusing or difficult, and I appreciate you sharing your concerns.
I have reached out to you privately to request a little more information so we can look into this properly. From the details provided, it appears your experience may relate to SafeContractor Canada, which is a separate organisation from SafeContractor UK.
If that is the case, I will make sure your comments are passed on to the appropriate team in Canada so they can address this with you directly.
If your review was left here in error, would you consider removing it on that basis? Particularly given the strong language used.
We want to make sure your feedback reaches the right people who can support you. You are also welcome to contact us at safecontractor@safecontractor.com if you would prefer to speak with us directly.
Kind regards,
Tom Parry
Customer Care Manager
New to Safe Contractor
An important Customer for Opal Contracts (UK) Ltd requires Safe Contractor. The sheer number of accreditations needs by SMSs seems excessive so I was not looking forward to being audited by yet another company. However from beginning to end, Jon Brown, Adie Fletcher and Ben Groves were knowledgeable, speedy, easy to understand, and listened carefully to what I needed. All in all a simple process. Thank you
December 3, 2025
Unprompted review
They are helpful with advice when doing…
They are helpful with advice when doing the annual audit.
December 1, 2025
I was a young man when i started this, i am now an old man with grey hair and its only year 1.
At every step the whole process was made difficult, like on everything they rejected and asked questions and made the whole process longer than it should have been. A great example is that they wanted me to supply evidence of a tool box talk and supplied me with a template to use. I used their own template but changed the details to my company's name and filled it out correctly. They rejcted this as they said it was not a correct example of a toolbox talk!! It was their own template that they asked me to use and they rejected thier own template. Its only when i went back and told them it was their own template why is it not suitable they then accepted it.
The whole process and journey was really teidious and long winded, that it is ALWAYS a pain to complete this. IT should be really simple and quick for companies to do but it aint.
Just prepare yourself that you will be spending alot of time on this and guarrentee it will be a slog.
EDIT: Responding back to thew reply, it was long as the process is long, information needed is tedious, longwinded and this happens year after year. I have done this for another company too and each year it gets worse. Hopefully you can make it easiser and smooth but based on my previous years of experience I wont hold my breath. For anyone going for this process make the time (lots of it) allocated to this process, which will take a while as they will question and reject everything, even their own templates they recommend you to use!.
Best of luck to anyone that decides to go on this journey....you will need it and more.
December 1, 2025
Reply from SafeContractor
Hi Dav,
Thank you for taking the time to share your feedback, and I am really sorry to hear that the process felt long and frustrating for you. That is not the experience we aim to deliver.
After reviewing your account, it appears some of the delays came from technical requirements that needed clarification, as well as longer gaps in communication on both sides. We appreciate that this can make the process feel more complicated than expected. We are confident we can avoid similar issues in future by offering clearer guidance and more consistent support throughout the application.
If you would like us to look into anything further or provide any additional help, please contact us at safecontractor@safecontractor.com and we will be happy to assist.
I am also more than willing to follow up with you privately to make sure you have everything you need, please just contact the above address.
Thank you again for your feedback and for giving us the opportunity to improve.
Kind regards,
Tom Parry
Customer Care Manager
A very good company to deal with.
November 10, 2025
Happy SafeContractor customers
Our business has been SafeContractor accredited for 15 years or more. They are great with email communication before and throughout the process of assessment and offer support if required. The online platform is clear and easy to navigate.
November 3, 2025
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