Very arrogant guy on the phone in reception very unhelpful. Lifts broke AGAIN!! "NO help whatsoever getting heavy boxes down 2 flights of stairs. Shoulder shrug if I could fix it I would?? Lifts brok... See more
Company replied
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See what reviewers are saying
I have been with this company in their Birmingham depot for nearly 4 years storing my household furniture. Each year they have increased the price which I have tolerated. Now they have tried to charge... See more
Company replied
As a returning customer, I can confidently say that my experience at Safestore was fantastic once again! Colette, Leigh, Alfie, and Rory were all incredibly helpful, making the process smooth and easy... See more
Company replied
Recently rented space at Birmingham Middleway. Be very careful of entering into a contract with this company after you have signed up and later on they will seek to change your access from 24 to o... See more
Company replied
Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
50 Highgate Middleway, B12 0DG, Birmingham, United Kingdom
- 0121 796 1939
2.6
Poor
5 reviews
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Very arrogant guy on the phone in…
Very arrogant guy on the phone in reception very unhelpful. Lifts broke AGAIN!! "NO help whatsoever getting heavy boxes down 2 flights of stairs. Shoulder shrug if I could fix it I would?? Lifts broke regularly. If I didn't have to I wouldn't use
March 6, 2026
Unprompted review
Reply from Safestore - Birmingham Middleway
Hi there Karen, we have received your feedback and reviewed this with the team in store. When you raised this at the time, the team member in reception was assisting another customer on the phone while also supporting a customer waiting in store. As a result, they were unable to step away immediately to assist further at that moment. Regarding the lift, occasional faults can occur and these are addressed through our maintenance providers as quickly as possible once reported. Unfortunately, an exact repair timeframe cannot always be confirmed until engineers have assessed the issue. Our team always aims to support customers where possible, however at times assistance may be limited when staff are managing multiple customers or working alone in store. Your feedback has been noted - many thanks.
Reply from Safestore - Birmingham Middleway
Hi Chris, we have received your feedback and I was concerned to hear about your experience. Please can you let us know by emailing customerservice@safestore.co.uk the name, store and email address on your account so we can look into this for you. Many thanks.
As a returning customer
As a returning customer, I can confidently say that my experience at Safestore was fantastic once again! Colette, Leigh, Alfie, and Rory were all incredibly helpful, making the process smooth and easy. Their friendly and professional service truly stood out. I highly recommend Safestore for anyone in need of storage solutions!
October 8, 2024
Unprompted review
Reply from Safestore - Birmingham Middleway
Thanks Air Space for taking the time to feed back. Our colleagues in store always strive to provide the best customer service so we're pleased to hear how they were able to help you with your storage needs. We appreciate the recommendation too!
Money grabbing and zero loyalty to long term customers
I have been with this company in their Birmingham depot for nearly 4 years storing my household furniture. Each year they have increased the price which I have tolerated. Now they have tried to charge me £20 for a late payment fee. I have paid them nearly £7000 over 4 years and they still refuse to rescind a late payment fee over Christmas because I was away and missed the email. I have cancelled my contract today. Beware this company is money grabbing and will consistently increase prices and charge you as much as they can. AVOID
January 8, 2023
Unprompted review
Reply from Safestore - Birmingham Middleway
Hi Jonathan, we have received your feedback which has been passed to the store team and regional manager so they can liaise with you on this matter. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks.
Recently rented space at Birmingham…
Recently rented space at Birmingham Middleway. Be very careful of entering into a contract with this company after you have signed up and later on they will seek to change your access from 24 to office hours closing at 6pm. This will be without proper notice and for us that meant when we tried to exit their car park the other night at 6.03pm that we couldn't get out.
We couldn't believe that this happened and that a member of staff moments before had walked pass us. They knew we were going to be locked in but didn't feel the need to tell us. It was stressful to be locked as at the moment we had no idea how we would get out the place was deserted. Turns out this women is a paid member of staff who when I went and spoke to her was so rude. She told me the hours changed and no point complaining as nothing would be done. When I asked her to let us out - she said on this occasion she would. Bear in mind this whole place is surround by over 6ft fencing and gating its really not how you treat people.
Its a big con to trick people into 24/7 contract and then significantly change access.
April 21, 2022
Unprompted review
Reply from Safestore - Birmingham Middleway
Hi there Tracey, we have received your feedback and I was concerned to hear about your experience at our Birmingham Middleway store. I’ve passed this on to the regional manager who I understand has now followed up with you regarding this matter. I do hope things have been resolved to your satisfaction. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks and best wishes.
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