Daisy at the Pennywell Road branch was very friendly and helpful when I went in to send some documents to the US with DHL. It was quick and efficient and she made it all very easy.
Company replied
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See what reviewers are saying
The customer support was really quick , helpful and provided me the best solution according to my needs. Thank you very much Jason !
Company replied
Super-friendly, super-helpful and super on it. Proper safe experience.
Company replied
Very good would use them again manager Matt very helpful
Company replied
Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
78-86 Pennywell Road | Old Market, BS5 0TG, Bristol, United Kingdom
- 0117 941 3600
3.8
Great
6 reviews
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Great service
Daisy at the Pennywell Road branch was very friendly and helpful when I went in to send some documents to the US with DHL. It was quick and efficient and she made it all very easy.
February 20, 2026
Unprompted review
Reply from Safestore - Bristol Pennywell Road
Thank you, Sarah, for sharing your experience with us. We're delighted to hear that Daisy at the Pennywell Road branch made your visit quick and efficient. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
NOT RECOMMENDED, sneaky business practices
Price for unit doubled in less than a year, contract was changed under my feet with very little notice - meaning that the terms I signed which included a refund for the period after return of fob and 14 days expired were changed to state that I would no longer get any such refund, leaving me paying for 18 days of storage unnecessarily.
Staff on the telephone were rude, unhelpful and seemed to have zero concept of customer service whatsoever.
June 20, 2025
Unprompted review
Reply from Safestore - Bristol Pennywell Road
Hi Daniel, we have received your feedback which has been passed to the store team. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk.
Natasha deserves employee of the year!
Natasha was exceedingly helpful and patient. Thank you x
April 26, 2025
Unprompted review
Reply from Safestore - Bristol Pennywell Road
Thanks so much Ros. We appreciate the great feedback and we're pleased Natasha was able to help you with your storage needs and queries.
Really Helpful Customer Support
The customer support was really quick , helpful and provided me the best solution according to my needs.
Thank you very much Jason !
June 13, 2023
Unprompted review
Reply from Safestore - Bristol Pennywell Road
Hi there Alexandros, glad to hear you were happy with the service you received from Jason.
Proper safe
Super-friendly, super-helpful and super on it. Proper safe experience.
November 28, 2022
Unprompted review
Reply from Safestore - Bristol Pennywell Road
Thanks for taking the time to feedback Jim - we appreciate it.
Very good would use them again manager…
Very good would use them again manager Matt very helpful
July 16, 2022
Unprompted review
Reply from Safestore - Bristol Pennywell Road
Glad Matt could help you Mickey. If there is anything we can do to help, please do not hesitate to ask.
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