Safestore - North London - Bounds Green Reviews 

5
TrustScore 3 out of 5

3.2

Bounds Green Road | Bounds Green Industrial Estate, N11 2UD London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I completed an online reservation form and was promptly contacted the next working day to ask follow up questions and help with my reservation. I spoke to Jason who answered all my questions and g... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at Safestore Bounds Green. From the moment I walked in, the team especially Liam and Tamera were exceptionally helpful, friendly, and professional. They clearly explained... See more

Company replied

Rated 5 out of 5 stars

Anthony at Safestore in Bounds Green went above and beyond to help us out at very short notice. Can t recommend them enough!

Company replied

Rated 5 out of 5 stars

The first storage company in north London that I rang was Safestore. The manager, Mr Ulrich Pacquette, was professional, speedy in his response to my queries, and patient; I felt he was trustworthy by... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Written by the company

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Contact info

  • Bounds Green Road | Bounds Green Industrial Estate, N11 2UD, London, United Kingdom

  • 020 8361 6193

3.2

Average

TrustScore 3 out of 5

5 reviews

5-star
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3-star
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1-star

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3.2

All reviews

(5)

1,706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My recent experience at Bounds Green…

My recent experience at Bounds Green Safestore has been nothing short of disappointing. The staff particularly Liam are not helpful, staff are rude and not accommodating and certainly unprofessional. This true by the high staff turnover the store has. As for their sales consultant, I have nothing but disappointing things to say. They argue with you like as though your in kinder gardens school. The good staff have all left the store. Unprofessional and don’t offer a great service. People by from people, the person that sold me the unit is no longer with Safestore which explains all about why I am writing this negative review.

Don’t take my word for it, pop into store and see for yourself how unhelpful the staff are then you will see what I am mean.

February 13, 2026
Unprompted review
Safestore - North London - Bounds Green logo

Reply from Safestore - North London - Bounds Green

Hi Hassan, We appreciate you bringing this to our attention. We take your feedback seriously and this has been passed to the Store Manager to look into and follow up with you to ensure a better experience in the future. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks.

Rated 5 out of 5 stars

I had a fantastic experience at…

I had a fantastic experience at Safestore Bounds Green. From the moment I walked in, the team especially Liam and Tamera were exceptionally helpful, friendly, and professional. They clearly explained all my storage options and took the time to show me different sized units so I could choose what suited me best. Their efficiency and approachable manner made the whole process smooth and stress-free. Excellent value for money, and I would highly recommend this location to anyone looking for secure and convenient storage. Thanks again to Liam and Tamara for the outstanding service!

October 13, 2025
Unprompted review
Safestore - North London - Bounds Green logo

Reply from Safestore - North London - Bounds Green

Hi Betty, we're happy to hear that you had a fantastic experience. It's great to know that Liam and Tamera team provided a helpful and professional service, making your storage selection smooth and stress-free. We will pass this on. Thank you for recommending Safestore Bounds Green!

Rated 5 out of 5 stars

Anthony at Safestore in Bounds Green…

Anthony at Safestore in Bounds Green went above and beyond to help us out at very short notice.
Can t recommend them enough!

April 13, 2024
Unprompted review
Safestore - North London - Bounds Green logo

Reply from Safestore - North London - Bounds Green

Hi Rob, glad to hear you were happy with the service you received from Anthony. Many thanks for recommending us to others.

Rated 5 out of 5 stars

I completed an online reservation form…

I completed an online reservation form and was promptly contacted the next working day to ask follow up questions and help with my reservation. I spoke to Jason who answered all my questions and gave me some good advice on storage size so that I would be able to fit in all my belongings.

I have accessed the storage facility yet, but if the rest of my experience is the same as I have experienced so far, I wont be disappointed.

The prices seem very reasonable and I was able to get a very good introductory rate.

January 6, 2023
Unprompted review
Safestore - North London - Bounds Green logo

Reply from Safestore - North London - Bounds Green

Thanks for such a great review Shane. Our people really do make the difference so it's great to hear that Jason was able to make your experience with self storage such a positive one.

Rated 5 out of 5 stars

The first storage company in north London with great service.

The first storage company in north London that I rang was Safestore. The manager, Mr Ulrich Pacquette, was professional, speedy in his response to my queries, and patient; I felt he was trustworthy by the polite and calm way he spoke to me, and checking the amazingly positive reviews on Trustpilot led me to immediately go with this company. All was done with ease, humour and calm. Ulrich is a great manager who really does care about customer service.

July 4, 2022
Unprompted review
Safestore - North London - Bounds Green logo

Reply from Safestore - North London - Bounds Green

Thanks for taking the time to leave us such a positive review Monica and great to read that you were happy with the service you received from Ulrick. We will pass on your compliments.

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